Quality Assurance Testing

Mak Chandra ************@*****.*** 403-***-****

****-*** *** *** ** Calgary, AB T2P 0N5

Objective

To secure a position in the field of software quality assurance, where my 7

years of professional expertise would be utilized for the benefit of the

company and its clients.

Professional Summary

. 7 years of professional experience in field of Software Quality Assurance

and Testing with major emphasis in Manual and Automated Testing

. Experienced in using HP Mercury tools like Quick Test Professional, Load

Runner and Quality Center

. Experienced in testing application in both Agile and Waterfall

methodology

. Performed extensive testing Telecommunications, Insurance, Financial,

Ministry, Banking and Educational domains

. Diverse experience in testing Web-based / Client Server/ E-commerce /

Mainframes and CRM applications on different environments

. Hands on experience in testing web based applications by applying web-

testing concepts like: Cross Browser, Navigational, Track, Security and

content testing

. Thorough knowledge of Software Development Life Cycle (SDLC), Testing

Methodologies and Testing Techniques

. In depth knowledge in developing Test Plans and Test cases based on

Business and Functional requirements

. Experience in defect login, tracking, resolution and with various

statuses throughout software testing

. Successfully accomplished Sanity/Smoke testing, Functional, Regression,

Integration, System testing, End to End testing, User Acceptance Testing

(UAT), Performance, Load, Volume and Stress Testing based on the project

and Test Plan

. Hands-on experience in testing mobiles and tablets of the Android,

Blackberry, Microsoft and iOS Platforms.

. Good knowledge in Software Performance Test Life Cycle.

. Ability to interact with ETL developers to understand business rules and

mappings to create better test cases

. Performed data validation testing (Qualitative and Quantitative) after

ETL conversion and migration

. Fair knowledge of Informatica Power center features like Filters,

Aggregation, lookup (Connected and unconnected), Expression, Stored

Procedure and Source Qualifier

. Around 3 years of experience in Automation Testing using Selenium.

. Excellent Communication, interpersonal and analytical Skills

Education

Master of Business Administration, JNT University, India 2006

Bachelor of Science (Technology), Kakatiya University, India 2004

Skills

Operating Systems: MS-DOS, LINUX, UNIX, Windows 7/XP/NT/2000 and

Mainframes (TSO, SPUFI, CICS, File-Aid, IMS, JCL),

COTS

Technologies: C, C++,C#, Power Builder, XML, PERL, Applets, Servlets,

JAVA, Java Script, ASP, .NET, SQL, UNIX Shell

scripting, HTML, JSP, ISS, PWS, JBoss, Apache, Oracle

Developer 2000, Visual Basic 4.0/5.0.

RDBMS: Oracle 9i, MS SQL Server, Developer 2000, Informix and DB2,

Database tools RAD, IBM Data Studio.

Microsoft Packages: Access, Visio, Power Point, word, project and Excel

CRM: SAP, Siebel, People Soft and Microsoft CRM, Sales Force

Testing Tools: Quick Test Professional 10.0/11.0, Quality Center

9.0/10.0/11.0, LoadRunner 9.0, WinRunner, Bugzilla,

Rational Clear Quest, Jira, JMeter, and Selenium.

Tools: Microsoft Content Management Server, Team Foundation Server,

Microsoft CRM, Oacis EMR App, SharePoint MOSS,

Crystal Reports and BI Reports

Professional Experience

The City of Calgary, AB

Sep 2012 - Jan 2014 Civic Election Results and Enumeration System QA Analyst

(CERES)

The CERES and CERES Web project is development of a web-based product to

replace The City's existing 17-year old Visual Basic 6 Civic Election

Results and Enumeration System (CERES). CERES is used by Election &

Information Services staff to enter and store voter enumeration, store and

publish the civic elections results (every 3 years).

. Responsible for testing in Voter enumeration data entry and

validation, Enable enumeration data entry from remote devices, Publish

voter register, Election results data entry, Publish election results

and voter turnout, Reporting.

. Performed Functionality, Integration, Web, Security, GUI, End-to-End,

Configuration, URL navigation and Backend testing

. Conducted Functional, System and Regression testing by executing all

the test cases

. Performed Regression testing on every build after bug fixes.

. Responsible to gather and review Business, Functional Requirements and

Use Case Documents so as to write test cases and scenarios

. Created Test Cases in Excel template which includes both positive and

negative scenarios.

. Organized walkthrough session for review and sign off on Test plan,

Test scenarios and Test cases

. conducted Mobile Testing includes Device, Tablet and App Testing

. Expertise in developing Complex Automated Script framework and utility

functions for performance testing using LoadRunner

. All performance testing project activities including requirements

gathering, planning, designing scripts and creating test data,

executing load tests, reporting observations

. Mapping client's requirements into designing performance scenarios.

. Identify and eliminate performance bottlenecks during the development

lifecycle using LoadRunner.

. Responsible for implementing LoadRunner, Performance center based

infrastructure including: Architecting the load testing

infrastructure, hardware & software integration with LoadRunner.

. Independently develop LoadRunner test scripts according to test

specifications/ requirements.

. Experience in Designing and executing the automation scripts using

Selenium.

. Ability to develop complicated SQL script for Data validation

testing by running SQL script, procedures.

. Proficient in SQL, PERL, Shell Scripting and PL/SQL coding and

experience in Performance Tuning of SQL and Stored Procedures.

. Environment: Quality Center 10.0/11.0, Quick Test Professional 11.0,

LoadRunner 11.5, Selenium, SQL, ASP.Net, ASP, Weblogic, VB Script,

Windows 7, Microsoft Content Management Server, Team Foundation

Server, Microsoft CRM, SharePoint MOSS, HTML, XML, Active X, PHP,

DB2, Oracle 9i, SAP Crystal Reports and BI Reports.

Government of Saskatchewan General

Insurance, SK

Sep 2011 - Aug 2012 Online Siebel Policy Admin System QA & UAT Analyst

Saskatchewan General Insurance Online Policy system is built using Siebel,

which is used by all the underwriters and customer service representatives

for Policy administration activities like create new policy, update

existing policy, suspended policy, calculate premiums, calculate dividends

and print annual statements.

. Responsible to gather and review Business, Functional Requirements and

Use Case Documents so as to write test cases and scenarios

. Performed Functionality, Integration, Web, Security, GUI, End-to-End,

Configuration, URL navigation, Cross Browser and Backend testing

. Conducted Functional, System and Regression testing by executing all

the test cases

. Tested the functionality of Siebel by applying both positive and

negative conditions

. Performed field level validation on crystal reports generated by Siebel

application

. Worked extensively on backend using DB2 Connect data mapping testing

. Performed defect tracking using Bugzilla

. Developed UAT Test Plan, Test Cases for User Acceptance Testing

. Performance bottleneck identification, End-to-End Root cause

Analysis on performance bottlenecks.

. All performance testing project activities including requirements

gathering, planning, designing scripts and creating test data,

executing load tests, reporting observations

. Environment: Quality Center 10.0, Quick Test Professional 9.2,

LoadRunner 9.5, ASP.Net, ASP, Weblogic, Oracle Siebel, VB Script,

Windows 7, Microsoft Content Management Server, Web spear, Web Logic,

Team Foundation Server, Microsoft CRM, SharePoint MOSS, HTML, XML,

Active X, PHP, IBM Mainframes (TSO, SPUFI, IMS, JCL, CICS), DB2, Oracle

9i, Crystal Reports, Bugzilla.

Ministry of Education, AB

May 2010 - Aug 2011 Web Portal Enhancements QA & UAT Analyst

Ministry of Education online portal application is being enhanced to

integrate Online Back to School application. Using this new enhancements

Alberta residents can learn about information to parents, students and how

to help student scores.

. Created detailed Test scenarios to ensure the test coverage and to also

identify the test data requirements

. Created Test Cases in Excel template which includes both positive and

negative scenarios.

. Executed the Test cases to perform Sanity, Functionality, Web,

Integration, End to End and Backend testing using SQL

. Performed Backend testing on the converted data with the help of

Informatica

. Performed Regression testing on every build after bug fixes

. Performed User Acceptance testing with the help of users by creating User

Acceptance test plan and Test cases

. Reported all the defects with proper priorities to the development team

using Quality Center tool

. Regression Testing was performed using QTP upon receiving new builds and

updated the scripts accordingly

. Provided daily status reports to the management during Test planning and

Test execution.

. Tracked defects using JIRA and generated defect summery reports.

. Tested integration of the tool with popular defect tracking systems and

Automation tools like JIRA.

. Performed Back end testing by writing SQL statements like Join, Inner

Joins, Outer joins and Self Joins used TOAD and SQL Developer.

. Environment: Quality Center 10.0, Quick Test Professional 9.5, JIRA,

COTS, Oracle 10g, SQL, ASP, ASP.NET, VB Script, Microsoft Content

Management Server, Team Foundation Server, Microsoft CRM, SharePoint

MOSS, Cognos Reports, WebLogic, and UNIX

Royal Bank Of Canada, ON

May 2009 - Apr 2010 Online Banking Bulk Changes QA Analyst

Royal Bank's Online Banking Bulk changes project deals in enhancing the

existing online banking application so that both personal and business

customers can also access their accounts using Single Sign On Banking. As

part of this project new online estatements are being created so that

customers can access their transaction on demand basis.

. Responsible for gathering Business, Functional Requirements, Use Cases

and Design Documents

. Created Test plan, Test Scenarios and Test cases based on Business and

Functional requirements

. Organized walkthrough session for review and sign off on Test plan, Test

scenarios and Test cases

. Performed Functional, Regression, Integration, WEB, Cross Browser, Flash,

End to end testing and User Acceptance Testing

. Performed Regression testing of the application after the defect fixes

. Tracked and Reported Defects using Mercury Quality Center

. Responsible in providing Test Execution and Defect Test reports to the

management

. Provided test planning and execution status reports to the QA manager

. Took part in Development team to develop certain modules of application

in HTML and Java Performed different type running the automation scripts

of testing on application to ensure that application is error free.

. Environment: Quality Center 9.0, QTP 9.0, JMeter, Web sphere 6.0, Java,

JSP, Flash, PHP, HTML, XML, Applet, Servlet, MS Excel, Oracle, Web Logic,

TOAD and Windows NT 4.0

Rogers Telecommunications, ON

Aug 2008 - Apr 2009 CRM Online QA Analyst

Rogers CRM is AMDOCS application that will be used by all the call center

representatives at Rogers to provide information to their clients about

products, services, orders and their status, billing and generate

statements. This CRM AMDOCS is also integrated with third party Market

Research companies to provide customer feedback on the products and

services that being offered by Rogers.

. Gathered Business, Functional Requirements and Design Documents from

Business Analyst to write System Test Plan, Test Cases and Test

Scenarios

. Created Functional Test Plan based on the requirements and provided it

to the management for signoff

. Created Test Scenarios and Test cases using Standard templates

. Analysed Test data and mapped to the related Test cases

. Performed Functionality, Integration, Web, Network, Security, GUI, End-

to-End, Configuration, URL navigation, Cross Browser and Backend

testing

. Conducted Functional, System and Regression testing by executing all

the test cases

. Tested the functionality of CSM SAP by applying both positive and

negative conditions.

. Worked extensively on backend using SQL data mapping testing

. Used Quick Test Professional for Regression testing

. Experienced in Regression Testing with reusable test suites, regression

frame works and enhancements to verify the product integrity after

enhancement.

. Proficient knowledge about the CRM principles and techniques

. Executed integration end-to-end testing scripts.

. As schedules were compressed, worked closely with developers and

business analysts towards ensuring a quick resolution of defects.

. Participated in User Acceptance Test (UAT), documented procedures

and guiding the users in using the application.

. Huge experience in Linux driver development experience, Strong passion

for QA and a deep understanding of Linux development.

. Strong technical knowledge in Jboss, Application server implementation,

support, workload management and performance tuning including Web

server setup configuration with Jboss App Server.

. Environment: Quality Center 9.0, QTP 9.0, Java, Java Script, Linux,

Apache, JBoss, JSP, EJB, Websphere 7.0, AMDOCS, PeopleSoft, Siebel,

SAP, HTML, XML, UNIX, Oracle 9i

Rocket Gaming, BC

Mar 2006 - June 2008 Online Gaming Applications QA Analyst

Rocket Gaming online applications are used in Casino game machines like

Black Jack, Roulette, Poker and Craps, these applications are connected to

the central server that monitors the games.

. Actively participated in developing Test plans, Test cases, and Test

scenarios based on the Scope, Use Case Document, Business Requirements

and Functional Requirements Specification Documents.

. Identified Test data and mapped to the related Test cases

. Executed test cases to test the Functionality, Integration, Web,

Security, GUI, End-to-End, Configuration, URL navigation, Cross Browser

and Backend testing

. Performed Test Management and Defect Tracking using Quality Center

. Worked extensively on backend using SQL data mapping testing

. Attended meetings with Business Analysts, Developers, QA manager and

Team Lead to resolve issues and analyzing risk analysis.

. Perform the tasks of managing software for testing handsets, mobile

components, and applications

. Extensive knowledge of cellular devices, applications, and

OEM platforms

. Environment: Quality Center 9.0, Java, J2EE, EJB, JUnit, Java Script,

XML, Websphere 7.0, HTML, XML, UNIX, Oracle 8i, Blackjack, VLT, Poker,

Roulette and Craps

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