Customer Service Medical

Darla J. Massie

*** ********** *****( Stone Mountain, georgia 30083

770-***-****(Home) . 770-***-****(Cell) . ***********@*****.***

Skills summary

Accounting Principles CMS-1500 Forms

Electronic Health Record (EHR) Software (SpringCharts) HIPAA

regulation

Practice Management Software (PMS) (MediSoft v.16) Medicare

Administrative System (MA)

Microsoft Office 2010 Medical Insurance Claims

Processing

Data Entry Medical Terminology

ICD-9. CPT

Payroll, Monthly Reconciliation

Licenses

CMAA- Certified Medical Administrative Assistance

CEHRS- Certified Electronic Health Record Specialist

Employment

8/12 to Present - Presidential Health Inc.

CEO/Owner

. Designed and established a stable business infrastructure.

. Manage day to day office operations effectively and efficiently

. Strong organizational and time management skills to meet established

deadlines

. Calculate payroll, print checks, set up direct deposit

. Pay quarterly taxes, run Tax report, Profit and Loss reports and

Payroll reports

. Excellent B2B communication with clients

Certified Technical Support /Client Support Specialist

Project: AT&T B2B Wireless Mobility

. Strong organizational and time management skills, manage multiple

priorities in a timely manner

. Great empathy to customers concerns and ability to pay particular

attention to detail

. Assist customer with Tier 1 technical support for smartphone and

feature phones

. Escalate calls to management when all resources has been meet

Certified Customer Service/Sales Specialist

Project: Staples SBD (Small Business Department)/Sales)

. Strong organizational and time management skills, manage multiple

priorities in a timely manner

. Great empathy to customers concerns and ability to pay particular

attention to detail

. Assist customer with Tier 1 technical support for smartphone and

feature phones

. Escalate calls to management when all resources has been meet

6/13 to 9/5 - CCI

Client Support Advisor/ Tier 1 Technical Support

Project: Apple

. Assist Apple customers with technical support on their devices

. Display empathy to customers concerns, and ability to pay particular

attention to detail

. Schedule repairs and sign customers up for protections plan

. Escalate calls to Tier 2 when all resources has been meet

5/12 to Present - VA Medical Center

Volunteer Support Service- ER Department

. Greet Patients and provide assistance in the ER department

. Maintain the waiting room

. Various other department duties

. Conduct general office duties

7/12 to 7/12- Snelling Staffing

MDA (Muscular Dystrophy Association)

VRC (Volunteer Representative Coordinator)

. Outbound calls to local community leaders and business owners

requesting donations for children's flu shots or medical equipment

that is needed

. Invite previous candidates to attend a fundraising events for MDA

Kids summer camp

. Display enthusiasm and excitement well maintaining professional.

Answer inbound calls

5/2011 to 10/11- Remedy Staffing

CVS Specialty Pharmacy

Specialty Pharmacy Mail Order Representative

. Assist patients with their prescription benefits via telephone, the

ability to exercise a high degree of discretion regarding sensitive

and confidential matters

. Works collaboratively with medical professions to provide solutions

for patient's orders

. Effectively utilize resource solutions using company databases and

references

. Responds to customer satisfaction expectations through consistent

attendance, scheduling flexibility

4/2011 to 4/2011 - Adecco Staffing

Inalink Corporation

Medical Call Center Representative-

. Outbound calls to Graduating Medical Students in Residency Program to

update contact information and obtain the direction they will take

after residency for their membership benefits with AAP(American

Academy of Pediatrics)

9/2010 to 2/2011 - Staffmark Staffing

Highmark Insurance Inc. - Pittsburgh, PA

Medical Insurance Representative II-Billing Department

. Handles inbound and outbound calls in a call center with the goal of

increasing business, customer satisfaction, and customer retention

. Requires fundamental knowledge to navigate company's customer

information systems and /or billing system along with a basic

knowledge of company, services, and products

Enrollment Representative I

. Outbound Verifications Calls to applicant for final approval before

submitting to Medicare

. Submit Social Security Withdrawal for premiums

. Operate CATS and Medicare programs for billing and enrollment

3/2008 to 9/2008 - Terminix International- Norcross, GA

Call Center Customer Service Representative

. Handles inbound and outbound calls in a call center with the goal of

increasing business, customer satisfaction, and customer retention

. Resolve scheduling issues with field agents through the use of two way

radio

. Requires fundamental knowledge to navigate company's customer

information systems and /or order system along with a basic knowledge

of company, services, and products

12/2006 to 11/2007 - Creative Staffing - Norcross, GA

Project: Exam Services

Sales Representative

. Register new applicant to receive a handbook for the postal battery

exam

. Maintain a positive attitude in a call center environment

. Handle inbound call with excellent customer service

6/2006 to 8/2006 - Keller Williams Realty - Tucker, GA

Administrative Assistance

. Schedule appointment for the sales brokers/buyer

. A/P for utilities statement for homes that will be sold

. Prepare Buyer/Seller Brochures

. List Bank Owned Properties on GMLS websites

Education

February 2012 -February 2013 - PTI Performance Training Institute

Diploma in Medical Office Administrative Specialist w/ Billing and

Coding

March 1994 - September 1995 - Sawyer Business School

Diploma in Accounting

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