Customer Service Sales Receptionist optometrist assistant/technician

Jennifer A. King

** ******* ** * Irvington, New Jersey 07111

908-***-**** * ************@*****.***

Education

Easton Area High School, Easton, PA 9/2008 – 6/2011

Work Experience

Pearl Vision, Springfield, NJ 09/2013-01/2014

PT- Optometry Assistant

• Greeted patients, answered phones and scheduled appointments

• Verified patient insurance and billing information

• Provided exact and timely test data for all doctors

• Prepared and maintained instruments

• Cleaned and maintained examination rooms

• Stocked and ordered exam room supplies

Americas Best Eyeglasses, Union, NJ

FT- Receptionist/Assistant Contact Lens Technician 4/2012- 7/2013

• Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolved customer issues with expediency.

• Educated customers on proper eye glass and contact lens care, properly cleaned and

disinfected contact lens are after every use and carefully processed lab orders for technicians

to fulfill

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers, researched and rapidly solved problems and

rebuilt client trust to prevent the loss of key accounts.

• Led "cleanup" of company database and files. Restored organizations operational

records and accelerated data input, processing and retrieval times.

• Consistently praised by management and customers for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and team-player attitude

J. King

Wal-Mart, Inc., Phillipsburg, NJ

PT- Retail Agent 7/2011 – 3/2012

• Quickly and efficiently computed change and the completion of credit card transactions

• Verified customer identification, approved bank checks and entered financial data

• Entered company or consumer codes to properly process sales

• Responsible for troubleshooting transaction issues, entered percentage discounts and

coupons in addition to exchanging money, operating a cash register and accurately

balanced the cash drawer daily.

IDT Energy, Bethlehem, PA

Temporary- Inside Sales 6/2010 – 9/2010

Cold called perspective clients

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Solicited energy products and services offered

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Consistently met all sales goals.

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Recorded and reported all sales to our supervisor

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Professional Skills

Excellent verbal communication skills, Microsoft Word, Social Media, Internet Research,

Customer Service, Data Entry

Interpersonal Skills

Friendly, outgoing, polite, assertive, observant, motivated, confident, relational, cheerful and

patient

Volunteer Opportunities

Girl Scouts, Easton, PA

Prepare Ye the Way of the Lord Ministries, Linden, NJ

J. King

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