Manager System

RICHARD YOUNG

**** *********** **** ***** *******, Washington 98284

425-***-**** ********@*****.***

OBJECTIVE: Seeking a position as a Network Technician II

HIGHLIGHTS OF QUALIFICATIONS

I have network support experience. I have done system backups, experienced catastrophic system failures/disaster recovery, cloned images for workstation/server restoral, configured servers, laptops, desktops, and some mobile devices, have completed hardware upgrades comprised of RAM, HDDs, video cards and large screen monitors, video teleconferencing equipment, smart boards, sound systems, keyboards, and pointing devices. I am a good communicator, have coordinated evolutions, managed programs and resources, maintained control of inventories. Some words that have been used to describe my performance are proactive, self-starter, excellent team player, dedicated manager, subject matter expert, and exceptional leadership. I have Security + certification and Windows Server 2003 certification. My Navy certificates include Advanced Network Analysis May 2006 and Information Systems Administrator May 2003. When I retired my rank was that of a First Class Petty Officer, my pay grade was E-6, I left the military after 20 years’ service with a Honorable Discharge. My Security Clearance: Up to Top Secret.

EXPERIENCE

US Navy from 1994 to 2014

• Expert at researching difficult issues by researching tech support articles on line, reviewing system documentation and working with other team members resulting in fostering a collaborative environment and greater customer satisfaction.

• Diagnosed difficult issues on mission critical system by viewing system logs to determine root cause of the issue.

• Managed and maintained company’s desktops, laptop and mobile devices by keeping systems updated with latest software applications, optimized system images and lead hardware refresh efforts resulting in pleased customers and less trouble calls for the helpdesk team.

• Setup and breakdown of secure video teleconferencing equipment, including encryption maintenance, managing room schedules, and maintaining logs in a fast paced, high pressure environment.

• Setup hardware, installed software, configured system recovery points to support mission critical operations resulting in air wing to accomplishing mission goals.

• Managed toner orders for large aviation maintenance operation, 10K budget quarterly.

• Coordinated with pickup teams for takeaway of leased workstations resulting in 100% equipment accountability. Recycled all packaging during the processes.

• Completed, scanned, emailed and archived monthly, classified media transfers to comply with military regulations.

• Supervised and responsible for inventory of 200 items of electronic keying material and associated devices for conducting secure voice and data communication on 5 RF circuits.

• Configured feed of official organizational message traffic for transition to Regional Information Technology Service Center model requirements.

• Ensured compliance with Vulnerability Alerts and Bulletins, liason with Program of Record engineers.

CERTIFICATIONS

• Comptia Security +

• MCSA/MCSE Windows Server 2003

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