Customer Service High School
Resume:
Franklin Wilson
Miami Gardens, FL 33055
**********************@*****.***
Objective: An aspiring team worker. A hard working and dedicated professional who wants to meet the
challenges posed within the company and contribute towards the growth of the organization along with
self-motivation.
Work Related Skills
Microsoft Office Knowledge and Internet Savvy
Knowledge of Office Equipment, Correspondence and Document Processing
Typing: about 45 wpm
Resourceful Individual Capable of Handling Multiple Responsibilities also Customer Service Oriented
Works well under pressure, very quick and eager learner
Great work ethic and team player
Work Experience:
Intensive Auto Detailing- Owner 1/2012-present
17430 N 40th Ave
Miami Gardens, FL 33055
Responsibilities: Complete mobile auto detailing. Inventory of automotive parts and automotive repair
equipment. Intensive Auto Detailing is a detail oriented business that strives for excellence and customer
satisfaction. While striving to make sure your automobile looks just as good as the person driving it, we
also provide convenience of coming to you. Services such as on-site car detailing and washing, allows
you to stay focused on your job while taking care of your day to day errands.
United Health Group-CSR 11/2007 - 12/2011
13621 NW 12TH St
Sunrise, FL 33323
Responsibilities: Respond to complex customer calls. Resolve customer service inquiries which could
include: Benefit and Eligibility information, Billing and Payment issues, Customer material requests,
Physician assignments, Authorization for treatment, Explanation of Benefits (EOB), Provide excellent
customer service, Consistently meet established productivity, schedule adherence, and quality standards.
Health Watch-CSR 08/2005 - 11/2007
6400 Park Of Commerce Blvd St
Boca Raton, Fl
Responsibilities: Provide support to all customers who call, while minimizing abandoned calls. Make
outgoing phone calls to customers, physician offices, vendors, etc. Communicate critical information to
internal and external customers and colleagues using the various tools provided, i.e. phone, e-mail, fax,
and letter. Maintain the customer database in a timely and accurate manner. Resolve or take action on
customer or colleague requests within 24 hours. Acknowledge and utilize team members and supervisor
as needed. Develop professionally by cross training, interacting with colleagues, and learning all aspects
of the business. Fax test reports in a timely manner to physician offices and clinics. Follow-up by phone to
physicians or clinics and also process test supply requests. Troubleshoot customer concerns.
Education:
Miami Carol City High School, Graduated 2003, Diploma Obtained
Miami-Dade College 2009-present
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