Customer Service Administrative Assistant

Linda Berek

**** **** **. ** *** *** Sheridan NY 14135

716-***-**** *************@*****.***

Education

Bachelor of Arts in English, Communications, Journalism

SUNY at Fredonia -

Fredonia, NY

1991 to 1995

Work Experience

Teaching Assistant; Administrative Assistant

Buffalo Hearing and Speech

-

Fredonia, NY

October 2009 to January 2014

Responsibilities

Assisted in development and implementation of educational curriculum for preschool aged children with

communication disorders; assisted in ancillary administrative capacity with Educational Evaluation Team,

wrote and processed reports and IEP's for new students; processed and recorded data; attended state

sponsored workshops promulgating comprehension and strategies for educational success .

Skills Used

All Microsoft Office operations, including Word, Excel, Publisher; CPR trained and MAT certified.

Circulation Library Assistant

Anderson Lee Library

-

Silver Creek, NY

November 2009 to March 2011

Responsibilities

Handled all cataloging and record maintenance of new materials; shelved and catalogued current

material; assisted patrons with literary and reference questions and issues.

Teacher

Lake Shore Family Center

-

Irving, NY

February 2005 to October 2009

Responsibilities

Developed and implemented New York State approved educational curriculum for children aged eighteen

to twenty four months; introduced new programs to center involving parents and families in children's

educational progress; supervised internal classroom staff.

Reporter

Dunkirk Observer

-

Dunkirk, NY

March 2004 to February 2005

Responsibilities

Travelled to and reported upon variegated stories as they related to community relevance; edited stories

utilizing Macintosh computer systems; sought new and developing stories.

Corporate Trainer; customer service rep

Client Logic

-

Las Vegas, NV

January 2000 to January 2004

Responsibilities

Developed and implemented training regiment for potential and established customer service

representatives; instilled and imparted positive company values; handled customer service issues, orders

and escalations.

Radio Personality

WCVF FM

-

Fredonia, NY

June 1990 to August 1995

Responsibilities

Implemented a variety of music playlists for college radio station; delivered timely newscasts, addressing

World News ( NPR) and local news.

Education

Bachelor of Arts in English, Communications, Journalism

SUNY at Fredonia -

Fredonia, NY

1991 to 1995

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