Customer Service High School

Location:

Posted:

April 19, 2014

Aurthur J. Rose

Ellenwood, GA 30294

********@*****.***

I have built a solid reputation for dependability and delivering A+ customer service support.

OBJECTIVE: A dedicated, ethical, and highly professional representative, with over seventeen years of

experience, seeking a Customer Service position within your company.

ACCOMPLISMENTS: Received the Innovation Award for four years in a row, 2009-2013.

EDUCATION:

8/1987 - 6/1991 Fairfield High School – 610 Valley Road, Fairfield, AL

2/1998 - 8/1998 New Horizons Computer Learning Center - 601 Beacon Parkway West, Suite 106, Birmingham,

AL :Training course for Microsoft Excel, Outlook, Access, PowerPoint, and Word

10/2006- 11/2006 Atlanta Academy of Language Learning--5855 Jimmy Carter Blvd., Norcross GA 30071 (Six

weeks language course)

EMPLOYMENT:

1/2005 -4/2014 Ricoh USA, Inc. (Customer Interactions Associate) 6700 Sugarloaf Parkway, Duluth, GA

Completed a training class for Oracle Navigation.

Drafts Excel Spreadsheets for meter contacts and addresses

Processed renewals for pre-expired contracts spreadsheet.

Placed service calls for customers with technical difficulties.

Researched the web to locate customer contact information and addresses.

Processed contract termination requests to close accounts.

Processed meter correction requests to accurately update billing charges.

Called on customers and enters meter reads into an Oracle database.

Faxed meter requests to customer via Microsoft Outlook and fax machines.

7/2001 - 8/2004 Staffing Resources (Customer Service Rep) 3445 Lawrenceville Suwanee Rd., Suwanee, GA

Entered and dispatched trouble tickets for technicians for customers.

Answered customers' questions and shows them how to use features on the site.

I called on customers regarding contract renewals.

8/1999 - 6/2001 S&H Greenpoints.com (Online Order Rep) 1790 Corporate Drive NW, Norcross, GA

I took in-bound calls in a call center, entering orders and tracking numbers.

Tracked orders daily to ensure proper delivery.

Assisted in the shipping room with mail processing out-going mail.

6/1995 - 4/1998 Danka (Meter Specialist/Mail Clerk) 1280 Columbiana Road, Suite 104, Birmingham, AL

I made out-bound calls to customers to obtain meter readings on office equipment.

Troubleshoot issues customers had with copiers and fax machines over the phone

Faxed meter request to customers as needed and entered reads into the database.