Customer Service High School

TIEARA M. MADDOX

*** ***** **** ********, ** ****3 404-***-**** ************@*****.***

PROFESSIONAL SUMMARY: Qualified Customer Service Representative with 6 years in fast-paced

customer service and call center environments. I am Personable and professional under pressure.

WORK HISTORY:

9/2013 to Current

Freelance Make up artist Norcross, GA 30093

• Followed through with client requests in a timely manner.

• Solicited and developed new clients by marketing and networking.

• Applied makeup in accordance with clothing style.

• Perform Makeovers for Photo and video guests shoots

• Consistently received positive feedback from on performance reviews.

4/2013 to 8/2013

Leasing Agent Audubon Community Norcross, GA 30093

• Explain lease contract to residents while providing 5 Star Customer Service.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Advertised property on websites, through social media and in real estate guides.

• Showed properties to potential residents at open houses and by appointment and walk in.

• Communicated with clients to understand their property needs and preferences.

• Met all monthly and quarterly goals.

• Created and implemented marketing plans to drive sales.

1/2008 to 4/2013

Call Center Representative Medieval Times, Lawrenceville, GA 30043

• Effectively managed a high-volume of inbound customer calls.

• Create reservations for 9 national locations.

• Processing Sales with credit cards using POS and Upselling to the guest while providing 5 star

Customer Service.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call

center environment.

• Acted professionally and patiently when addressing negative customer feedback

• Met and exceeded service and quality standards every review period

10/2007 to 5/2008

Assistant Manager Belis Lawrenceville, GA 30093

•Built relationships with customers to increase likelihood of repeat business.

•Assumed ownership over team productivity and managed work flow to meet or exceed quality

service goals.

• Managed work flow to exceed quality service goals.

• Handled guest complaints calmly and professionally.

EDUCATION:

May 2007

Peachtree Ridge High School, Suwanee, GA Technical Diploma, May 2007

Maxwell High School of Technology, Lawrenceville, GA Law Enforcement

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