Technical Support Engineer

***** *** ******

South Ozone Park NY *****

917-***-****

******.*********@*****.***

Rodney Jagnarain

IT professional that has experience in implementing and maintaining infrastructure solutions for

SUMMARY

organizations is seeking to obtain a Technical Support position that will allow me to utilize my current

skillset to efficiently support and remedy client issues while allowing me to develop and broaden my

technical knowledge.

Operating Systems: Windows 8/7/Vista/ XP/2000/NT 4.0/9x, MS- DOS.

SKILLS &

ABILITIES

Hardware: Nortel Meridian PBX, HP DL380 servers, Dell Poweredge servers, Dell Optiplex series

desktops, HP Compaq Elite 8300, Dell Latitude, HP Elitebook, Lenovo notebooks, Dell Power Connect

switches, Cisco Catalyst 2950/CE500 series switches, Cisco 3800 series routers, Netgear, APC

750/3000xl series UPS, APC switched Rack PDU, IBM ThinkPad laptops, IBM Intellistation, Netvista

300 series desktops, HP Color/LaserJet printers, Lexmark, RICOH,SHARP MX3110 series copiers,

Blackberry, Apple ipad, iphone, Samsung Galaxy tablet, Plantronics Savvi 730

Software: Microsoft Office, Norton Ghost, Call Pilot, Partition Magic, TightVNC, IpVision Windows

Deployment Services, Cisco Call Manager, Cisco Unity, SOTI Mobi control, Five9, snagit10, Symantec

Endpoint Protection

LEAD SYSTEMS ADMINISTRATOR,

EXPERIENCE

MATRIX MEDICAL

NETWORK

August 2011- Present

• Ground up infrastructure build

out of two Clearwater offices was

heavily involved in design and

implementation of infrastructure

for both call centers

• Functioning as primary onsite

Systems admin for a call center

of 200+ employees

• Created base Windows 7 image

for call center

• Some network administration,

moving ports between vlans and

setting link speeds

• Provide on-call or onsite support

as required

• Five9 call center solutions

Administrator

• Creation and maintenance of

users and service accounts in AD

and Exchange

NETWORK ANALYST, EEMERGE/SL

GREEN INC.

January 2008 - February 2009

• Functioned as primary resource

for all IT phone system

installations, integrations and

alterations

• Assisted Network Engineer with

maintenance and support of

network and internal servers

• Provided billable network and

tech support to users, including

PC support (XP/Vista), hardware

repair, troubleshooting VPN, and

user account access issues

• Setup video surveillance security

system

• Integrated existing users

networks into eMerge’s core

network

• Maintained log of all requests and

work orders, inventory, and

documentation

IT OPERATIONS ENGINEER, RENAL

ADVANTAGE INC.

October 2005- October 2007

• Participated in the planning and

installation of the company’s

infrastructure build out of a

COLO facility for a Citrix farm

of 36 servers

• Deployed computers and network

equipment to Center Support

Team Office, RenaLab Facilities,

and the Corporate Data Center

• Provided first level LAN

Administration moving ports

between Vlans

• Served as first-level support for

issues involving Active

Directory, Exchange, and Citrix

• Adding and deleting users;

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creating and maintaining

directory structures in Active

Directory performing print

management functions

• Created and deployed corporate

images to user’s PCs using

Norton Ghost and Ghostcast

server

• Performed machine upgrades

where necessary to stay in

accordance with the company’s

established policies

• Assisted in clinic “Go Lives”,

distributing IT equipment

deployment, and IP renumbering

• Responsible for after-hours on-

call support when scheduled

LEVEL 2 TECHNICAL SUPPORT,

DELL COMPUTER

August 2003 – October 2005

• Supported field representatives

via telephone during on-site

service calls when needed

• Provided Technical Support for

multiple Windows operating

systems for home and small

business users ranging from 95 to

XP

• Provided Technical Support for

Dell Dimension/Optiplex series

desktop computers for both

hardware and software

• Troubleshot and dispatched parts

and/or onsite technicians for

various Dell branded computer

models when needed

• Logged and tracked client issues

using DellServ database, and

maintained history records and

related problem documentation

• Identified, removed, and

protected infected systems

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against spyware and viruses

TECHNICAL SUPPORT ANALYST,

BANK OF NEW YORK

MELLON

October 1999- April 2003

• Assisted in migrating executive

trading floor from Token Ring

LANs to Fast Ethernet and

Gigabit Ethernet

• Participated in windows

migration which replaced 2000

workstations and laptops running

Windows NT 4 SP3 to a

standardized desktop Image of

Windows 2000

• Assessed the need for and

implemented performance

upgrades to PC boxes, including

the installation of CPUs, NIC

adapters, hard drives, RAM,

memory chips, CD-ROMs, etc

• Installed and configured

Bloomberg and Bridge market

data software for trading floor

• Provided technical support in a

Windows 2000, XP environment

CITY UNIVERSITRY OF NEW YORK, LAGUARDIA COMMUNITY COLLEGE

EDUCATION

Associates of Applied Sciences in Computer Networking

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