Project Manager Engineer

Pablo Nicolás Staniszewski

e Mail: *****.**@*****.***

Mobile: 786-***-****

Objective

A position as a Technical Project Manager, where would best use my skills and experience, to keep

improving them and to contribute with the growth of the organization and his portfolio.

Professional Highlights

# 14+ years of experience, working in different regions, like CALA, US and Europe.

# Advanced knowledge of UNIX, Linux, Windows architecture and Avaya products.

# Highly skilled engineer administering, managing and implementing contact centers technologies.

# Experience performing Software & Hardware compatibility troubleshooting and analysis.

# I am a team player and hardworking manager/engineer.

# Proficient, hard worker, self managed and result oriented engineer.

# Excellent professional communication skills include English and Spanish.

# Ability to successfully manage multiple projects and assignments.

Employment History

Avaya Inc. – Technical PM & Senior Contact Center Consultant 03 2009 – Present

# I been responsible for an array of activities, including initializing and planning projects, developing

project cost structure, tracking and reporting project deliverables, managing risk, managing

contracts, applying project management processes and tools, leading cross functional teams from

project design to implementation on complex environments for Avaya’s top customers.

# Currently performs Contact Center implementations and administration, tasks including client

relationship, product Development/Launch, on boarding new clients/projects, advance application

administration and maintenance (deployments, upgrades, patches and monitoring systems

performance) problem solving and decision making skills. Advising and performing on Patches,

Upgrades, Network Changes, Implementation Changes, providing CC Application support, etc.

# Products: Intelligent customer Routing (ICR) Avaya Interaction Center (IC) and Avaya Contact

Center Express (CCE). Communication Manager (CM), Call Management System (CMS), WFO

suite, IQ, Call Center Elite (CCE), IVR, VP, AAEP, ICR, IP telephony, H.323, SIP, AACC, POM SME,

System Platform (virtualization), AES, LINUX, UNIX, Windows, Postgres, PLSQL, Ethereal,

WireShark, monitoring tools. Trouble tickets tools (Remedy, Maestro, Siebel).

# Prepared and delivered technical training & presentations, crew leader/coach/supervisor, technical

support and client/customer relationship.

Globant for Lastminute.com project Sr Unix Administrator (2004–2009)

# Worked as senior UNIX administrator for Lastminute.com, running the incident management

process and performing diagnostics and first level fixes.

# Responsible for maintaining the high availability system, in a very critical environment (around

14,000 concurrent users at peak hour), supporting a platform of over a 1000 blades (IBM & DELL).

# Monitored and Administered Linux/Unix Servers (SUN OS, Red Hat Linux and fedora Core),

including user’s accounts, configuring services, such as Jboss, Dynamos, apache server, netapp,

sendmail, Hylafax, networking services, customer services and service desk.

# Troubleshot in quick and efficient way any uprising troubles.

# Involved in deployments to production environment, CABS meeting to ensure site upgrades, site

stability and remedy tickets approval level.

Freelance Network Consultant (2002 2004)

# Developed personal project for 3 clients, implementing VPN networks between pharmacies net.

# Worked at Grupo del Aguila S.H. interconnecting the branches against the HQ, implementing a

VPN server under Linux OS, a web/mail server, one unique DB of products to implementing a new

delivery system. Implement a new ticketing system.

# Trained the internal IT team to maintenance all the system implemented.

ISN Communications (US) Network Engineer (10/2001 2002)

# Supervised and coordinated activities to troubleshoot and resolve data communication problems,

monitoring or installing data communication lines.

# Worked as Administrator of Windows 2000 Servers, supporting and administering routers and

switches, as well as monitoring the WAN connections between the main office and stores.

Education and Certifications

Advance coaching & leadership Universidad Tecnológica Nacional FRBA (2013)

Harvard program on negotiation Universidad Tecnológica Nacional FRBA (2013)

PM executive program Universidad Tecnológica Nacional FRBA (2013)

UTN program on negotiation Universidad Tecnológica Nacional FRBA (2012)

Coaching & leadership fundamentals Universidad Tecnológica Nacional FRBA (2012)

RHCSA Certified EXXO Training Center (2010)

Linux College Linux Expert + Advance Security (2007)

ITIL Certified By EXIN London, UK (December 2006)

Linux College Programming in C.

INSIDE TECHNOLOGIES & UTN GNU/LINUX operation & administration.

SUN Microsystems & UTN UNIX Solaris 8 Fundamentals & Admin I (2004)

BS training Centre MCSE – (2003)

Institute Inmaculada Concepcion Cisco Systems Inc. CCNA (2000)

Institute Inmaculada Concepcion Administration Windows NT 4.0 (Certified in 1998)

Conectiva Linux/Unix Installation, operation and administration (1998)

E.E.M. #6 (Almirante Brown) Graduated in Basic Commerce – High School (1992)

Technical Skills:

Avaya applications, technologies/protocols, Cisco routers and switches, Network topologies, Internet

protocols, Windows (all versions), Exchange Server, Microsoft Advanced knowledge of office suite,

Site Server, Terminal Server, Cabling, security protocols, etc.

OS's: Windows 95/98/NT/2000/XP/Vista, Linux (several Distributions), UNIX Solaris, Mac OS X,

OpenBSD.

LANGUAGES: Fluent in Spanish and English

INTERESTS: My Family, sports, music and travel.

REFERENCES: Available upon request

Contact this candidate