Customer Service Quality Assurance

Ervin L. German, CPT

*** ******* ***** ~ Ellenwood, GA 30294

Phone: 224-***-**** Email: ************@*****.***

Qualifications Summary

• AMT,RPT, NCCT-certified and state-licensed phlebotomist backed by

(7 ) seven years of experience within clinical, hospital and health screen settings.

• Skillful and precise in performing veinipunctures

• Collecting, preparing and storing blood samples 20-45/day; and verifying

medical records. Possess excellent patient-relations skills – known for having a gentle

touch and the ability to alleviate patient anxieties.

Instructor of Physiology and Anatomy Grades 6th-12th

•

• Instructor of Phlebotomy at Miami Institute of Wellness

Key Competencies

• Veinipuncture of Geriatric, Pediatric, and Adolescent experience

• Medical Records Review

• Blood Collection and Safety

• Patient and Donor Care

• Quality Assurance and Controls

• 10 Years Medical Experience

• Excellent written, verbal, and analytical skills

Professional Experience

Phlebotomist,Interactive Health, Schaumburg, IL 2011 to Present

• Obtain blood samples for medical testing and preprocessing by centrifuge for

testing at local laboratory

• Follow infection-control and safety procedures in carrying out daily phlebotomy

functions.

• Prepare blood-collecting equipment, draw blood, and safely store and transport

samples.

• Build trust and minimize patient discomfort during phlebotomy procedures

while efficiently collecting blood specimens.

• Average of 20-45 persons drawn a day

Customer Service Rep, APAC, Davenport, Iowa 2009 to 2011

• Performed customer service for clients with technical issues with their radios

• Promoted the sale of new product line for Sirius XM radio

• Build trust to insure that client was getting the best service available in a timely

manner

Other Employment

Abbott laboratories ManPower, Il 08/2011 -12/2011

APAC Davenport, IA 01/2010-08/2011

•

AIT Laboratories, NC 8 / 2009 - 12/ 2009

•

Talecris Plasma Resource, Winston Salem, NC 2008- 2009

•

Bibleway Christian Academy, Talladega, AL 1997-2004

•

Biotrace Laboratories, Miami, FL - Summer 1995 -1996

•

Education

State Licensed AMT, RPT, NCCT

Certified, in Phlebotomy, Priority Nursing Academy, Greensboro, NC

Certified, in Phlebotomy, William McFatter Vocational School, Fort Lauderdale, Florida

Degree, in Practical Nursing, Mercy School of Practical Nursing, South Miami, FL ~

Certified in BLS, current

Contact this candidate