Quality Assurance Customer Service

Carl Smith

*** ***** ****** *** ******, GA ****1 706-***-**** ***********@*****.***

Seeking employment with the opportunity for career and personal growth

SUMMARY OF QUALIFICATIONS:

• Skilled in resolving customer complaints and promoting company services

• Extensive knowledge of customer service, sales and collection of information

• Excellent communication skills, interpersonal and customer relationships

• Outstanding organizational, multitasking and problem solving

• Literate using MS (Excel, PowerPoint, Access and Word)

• Accounts Payable/Receivable experience and general Accounting

• Skilled in supervision and personnel relations

Professional Experience:

Quality Assurance, Merial Limited, Athens, GA. May 2012-Present

• Processed quick and accurate reviews in order to save time and money

• Processed label audits in packaging

• Performed review of environmental monitoring

• Performed validation and qualification procedures for operation of equipment

• Performed returns inspection and scanning of product

Accounting Clerk, Navy Exchange, Athens, GA. Apr. 2008 – Jan. 2011

• Provided accounting and clerical support to accounts department

• Maintained accounting documents files

• Verified and posted details of business transactions

• Greeted and interacted with the customers

• Handled and resolved customer complaints

• Assisted in accounts payable/receivables

• Supervised store staff and vending personnel

Quality Assurance, DialAmerica Marketing, Athens, GA. Apr. 2006 – Mar 2009

• Performed duties pertaining to the legality and accuracy of sales taken by telemarketers at an

inbound call center

• Updated and maintained order and complaint logs

• Processed orders at an inbound call center

• Provided re-training for agents as needed to obtain sales

• Resolved inquiries related to marketing, sales, product, and order status updates

• Performed upselling and cross selling of services and products according to customer needs

Education:

ATHENS TECHNICAL COLLEGE (Athens, GA)

Achieved TCC in Biological Science Technology

(GPA: 3.5),

Program Highlights:

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Biology Biotechnology Seminar

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Chemistry Microcomputers

• •

Principles of Microbiology Technical Communications

• •

Biotechnology Methods Algebra

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Laboratory Safety Lab Math Calculations

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Quality Assurance and Validation Regulatory Compliance

•

Georgia Southern University (Statesboro, GA)

Bachelor Degree in Business Administration

(GPA: 3.75)

Program Highlights:

Accounting I,II,III

Business Management

Business Principles

Psychology I

Sociology

Phillips College (Atlanta, GA)

Associate Degree in Business Administration

(GPA: 3.85)

Program Highlights:

Accounting I,II,III

Business Management

Business Principles

Business Math Applications

• •

Achievements:

Governor’s Honor, National Honor Society, Biotechnology Club and Salutatorian Phillips College

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