Sales Customer Service

Michael P. Neely

*** ***** *****, ***. *

St. Peters, MO 63376

314-***-**** *********@*****.***

Profile

Hardworking professional with extensive experience in customer

relationships, sales, and administrative procedures in the financial

services industry. Proven ability to meet or exceeds objectives through

goal setting, planning, and attention to customer issues. Creative,

resourceful, dedicated worker who enjoys new challenges, quickly learns new

tasks, and eagerly assists less-experienced colleagues. Flexible and

reliable; able to effectively manage time and resources. Outstanding

communication, organization, and problem-solving skills.

Technical Skills

Microsoft Excel Microsoft PowerPoint

Microsoft Word, Typing and Data Entry

Microsoft Outlook 10-key by touch: 10,000+

KPH

Professional Experience

TLC Laser Eye Center Chesterfield,

MO

Customer Service Rep

Aug 2013 - Present

. Set free consultations to see if prospective patients are good

candidates for LASIK surgery.

. Answer pricing and surgery questions.

. Make outbound calls to confirm, verify consultations.

. Make outbound calls on leads gathered from various sources to gauge

interest in LASIK surgery, and set consultations.

Scrubs and Beyond Brentwood,

MO

Operations Support Administrator/ Outside Sales

Mar 2013 - July 2013

. Assisted with merchandise road shows inside of hospitals & health care

centers.

. Assisted with the initial set-up, and final breakdown of road shows.

. Utilized needs-based selling to assist customers with finding

merchandise to try on.

Completed order forms, & finalized sale at register, and took payment

if necessary.

. Promoted to Home Office in June 2013 to the Operations Support

Administrator position. Responsible for placing special orders from

Scrubs & Beyond retail stores with vendors. Also responsible for

placing/ tracking orders for individual hospitals, Scrubs & Beyond

sales team, individual customers from merchandise road shows, while

being the initial point of contact for each.

. Also responsible for receiving all orders that I placed in the

warehouse, logging orders to make sure orders are complete then

repackaging, and ensuring orders are shipped to correct locations in a

timely fashion.

. Also assisted warehouse team with inventory and retagging/ labeling of

stock.

. Assisted the Director of Marketing with counting/ logging coupons.

. Also rotated to provide coverage for the Reception Desk.

Absolute Entertainment St. Louis, MOSt. ouis, mo

dj

MAY 2012 - Dec 2013

. Mix music based on current clientele.

. Monitor customer's engagement to better serve majority of interests.

. Promote special events and activities for Trueman's Place Soulard.

. Trouble-shoot sound, and video systems.

Enterprise Rent-A-Car St. John, MO

Roadside Assistance Agent

JAN 2011 - DEC 2011

. Provided superior service while assisting Enterprise, National, and

Alamo rental car customers to resolve emergency roadside assistance

incidents by phone.

. Dispatched tow services and arranged for customers to obtain new

vehicles.

. Consulted with multiple Enterprise locations for replacement vehicles,

when needed.

. Coached new trainees with difficult calls and resolving problems.

. Remained calm in high-pressure situations. Eased customer anxieties

by maintaining control of situation to ensure their safety and well-

being.

GC Services St. Charles, MO

Commercial Credit Review Analyst

2004 - 2006, 2007 - 2008

. Reviewed Accounts Receivable for Verizon Data Business customers.

Approved, held, or denied sales orders based on results.

. Communicated results in a timely, professional manner. Received

designation to service accounts for high-end clients.

. Helped train and mentor new employees to perform assigned duties to

ensure full functionality.

. Assisted other departments with data entry, when needed.

GMAC Insurance Earth City, MO

Direct Sales Agent

JUNE 2006 - MAY 2007

. Sold GMAC home, auto, and RV insurance by telephone. Licensed in all

50 states.

. Planned and organized daily, weekly, and monthly overall operation to

achieve goals.

Education And Training

St. Charles Community College, Cottleville, MO

36 Credit hours, Concentration in Communications

Contact this candidate