Customer Service Manager
Resume:
Christopher J. Gelder
Crosby, MN 56441
************@*****.***
Education:
Minnesota School of Business Brooklyn Center, MN
Bachelor’s Degree: Media Business Management
Minnesota School of Business
Associates Degree: Music Business Management Brooklyn Center, MN
Experience:
Pine Peaks Lodge & Suites 11/2013-Present Crosslake, MN
Housekeeper/Front Desk
Assisting guests with check in and checking out
Making sure the guests have a good time while on vacation
Thoroughly cleaning guest rooms (bathrooms, making beds and vacuuming as well as other things)
Handling cash register and payments in various forms
Data Entry-information on incident
Answer the phone is a professional manner
Work within a team and also alone as needed
Daily audits and other accounting procedures
Madden’s Resort 8/2013-10/2013 Brainerd, MN
Events Coordinator (Seasonal)
Assist with set up and tear down of events
Oversee other employees to make sure cleaning gets done properly
Assisting within area where extra help is needed such as laundry, setting up food and other areas.
Helping customers with directions and service needs
Reeds Market 5/2013-8/2013 Crosslake, MN
Deli Clerk/Customer Service (Seasonal)
Assisted customers with deli orders
Weighed meats, salads and cheeses
Prepping salads, lunches and meats
Training new employees
Opening or closing the deli on a daily basis
Use of a cash register and keep count of till at the end of my shift
IQOR, Inc. 3/2011-9/2011 Plymouth, MN
Collections
Preformed various administrative functions for assigned accounts, such as recording address
changes and purging record of deceased customers.
Negotiated credit extensions when necessary
Received payments by phone and posted them to proper account
Located and notified customers of delinquent accounts
Advised customers of necessary action and strategies for debt repayment
Domino’s Pizza 11/2009-3/2011 New Hope, MN
Level II Assistant Manager
Tested cooked food by tasting and smelling it in order to ensure quality
Investigated and resolved customer complaints regarding food quality, service and
accommodations.
Scheduled staff hours and assigned duties
Managed a four to six person team in making and delivering pizza.
Banking Experience:
US Bank 2005-2007 Eden Prairie, MN
Teller
Assisted customers with opening and closing accounts
Helping other tellers with balancing, closing stations
Trained new employees on computer system, helping customers and more as asked.
Set up several accounts for businesses and other customers
Upselling new products that would fit the customer’s lifestyle for example if the customer makes
a lot of deposits in a week then we might show products that would help them manage the
account better.
Deposits drive thru and bank vault were all part of the job as well.
Retail sales, loans and opening lines of credit as well
Wellsfargo Bank 1995-1997 Plymouth, MN
Teller
Working the drive thru and on the teller line
Helped customers with deposits and withdrawals
Loan assistance
Organized the team by going over review from the day before
Assisting customers with credit card applications
Trained new employees when asked
Opened and closed the bank during the week
Key Bank of Washington, Summer Intern teller position
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