Customer Service High School

Hasan Massey

Roselle Park, NJ

**********@*******.*** - 908-***-****

WORK EXPERIENCE

Shuttle Driver/ Terminal Baggage Agent

NBS - Hillside, NJ - March 2013 to January 2014

Transport luggage to the airport and back to warehouse (Rt.22 or 78)

Storage pick-up luggage for customers and Face-to-Face customer service

Inbound/Outbound Calling for scheduled Pick-up/Drop-off deliveries.

Contracted IT Tech Support

2nd Home Adult Day Care - Elizabeth, NJ - September 2012 to March 2013

Managed to Complete tasks such as: Safely wipe clean and secure personal patient data files, Create a more

sufficient work space for nurses and administrative department, Installed fresh and valid copies of Windows

Xp, 7, Printer drivers, Microsoft office and set up a new and SECURE network throughout facility.

Left on GREAT terms, 6 month Contract.

Manager/Salesman/driver

Gateway Development Scentura Creations - Kenilworth, NJ - July 2012 to December 2012

Outside face to face sales

Selling fragrances for men and women (Cologne/Perfume)

Travel long distances and had to drive for my current group (PA, VA, Maryland, Baltimore etc.)

Trained trainees and supervised large groups of 7-10 people

Porter/Selector

C&S Warehouse Grocers - Chester, NY - May 2010 to November 2010

Certified to maneuver Electrical Pallet Jack & Forklift

Keep the warehouse aisles free of spills, damaged product, oil, grease, etc. by using the proper equipment

Occasionally pulling product out of the slot with an electric pallet jack and cleaning behind it with the proper

supplies and a scrubber

Cleaning the restrooms with a bleach-based cleaner

Cleaning break areas and offices when necessary

Collecting and baling plastic wrap throughout the shift

Retrieve damaged product from warehouse, remove damaged product from the case, repackage the salvaged

product and return it to the warehouse

Stack product that cannot be sold to the customers on a pallet, shrink wrap and load on a trailer to be shipped

to another facility

Record receipt of returned products from in-bound trailers in proper manner

Keep work area clean and sanitary by sweeping and mopping floors and stacking product

Assistant Teacher/ PC Tech

Drake College of Business - Elizabeth, NJ - February 2009 to June 2009

Helped instruct A+ and Net+ certification Prep Courses

Completed multiple tasks such as: Fixing numerous networking and physical connection errors throughout

the facility,

Prepare students for quizzes, midterm and final exams.

Ability to install and configure Windows Server operating system,Mac OS and other related hardware and

software components.

Knowledge and skill in:

• Configuring and upgrading computer systems.

• Hardware and software problem detection, isolation, and resolution.

• Windows tools, utilities and diagnostic tools.

• Network security concepts and techniques.

• TCP/IP concepts and configuration, switch boards, routers, modems and servers

EDUCATION

Certificate

Drake College of Business

2008 to 2009

High School Diploma

Roselle Park High School

2002 to 2006

SKILLS

Computer Networking/Troubleshooting, Customer Service, Competitive Sales, Data Entry

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