Customer Service Management

HENRY U. NNORUOM

**** ********* **** *********, ** 21244 443-***-****

**********@*****.***

Profile A technical individual with expertise in computer/networking

applications seeking to apply and enrich his knowledge in a

competitive company.

Education Frostburg State University

B.S. Liberal Arts and Sciences - Information Technology

Skills & Experience

. Windows OS (XP, Vista, 7, Server 2003/2008, 7).

. Hands-on experience in Micrsoft Office 365 (Word, Excel,

Powerpoint).

. Adobe CS5.5 (Photoshop, DreamWeaver, Illustrator).

. Oracle Right Now, VMware, Parallels, RDP, Oracle iSQL, Eclipse.

. Mac OSX (10.6.X, 10.7.X, 10.8.X, 10.9.X).

. Cisco IP Phone, Zoiper, Nexxphase

Work &

Experience

Zenimax Online Studios Hunt Valley, MD

Help Desk Specialist Tier I (Contract - Full Time) Mar 2014 -

Present

. Provide technical support for incoming queries related to

software and hardware.

. Respond to telephone, e-mail, chat, and personnel request.

. Monitor and control flow of tickets through integrated ticketing

system.

. Provide customer service for end user and external clients.

Reliable Systems Inc

Baltimore, MD

Computer Technician (Full Time)

Jan 2006 - Mar 2013

. Create/modify user accounts through Active directory.

. Set up Outlook Web Account and Outlook accounts.

. Diagnose, repair laptop and desktops (Windows only).

. Upgrade/Install hardware parts, software and other peripherals.

Best Buy, Inc Inner Harbor, MD

Computer Specialist (Part Time) Jun 2009 - Jan

2011

. Answer phone calls/assist end users in computer troubleshooting.

. Diagnosing and repairing computers (Macintosh and Windows).

. Upgrade/Install hardware parts, software and other peripherals.

. Building and maintaining customer relationships.

Circuit City Stores, Inc Catonsville,

MD

Computer Specialist (Part-time) May

2008 - Aug 2008

. Troubleshoot and repaired computers (Macintosh and Windows).

. Interacting, recommending and guiding customers.

. Upgrade/Install hardware parts, software and other peripherals.

. Answer phone and assist end users in troubleshooting.

Coursework Programming, Network Implementation, Network and Administration

Security,

Structured Systems Analysis and Design, Security and Risk Management,

Database Management, Electronic Commerce, Project Management.

Leadership & Former Member of Maryland Student Legislature, FSU

organization dedicated to Volunteer open the door for

students of the government through a simulation of the

Experience Maryland State Government.

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