Customer Service Director

Location:

Posted:

April 18, 2014

R ichard Philmus, RT ( R ) ( CT ) ( M R I ) ( ARRT ) ( BS )

Wellington, Florida 33414

Qualification: P roven record of facilitating support services and managing fast paced

office operations. Motivated, team player eager to contribute dynamic customer

service, administrative, team building and organizational skills towards

supporting the objectives of an organization. Healthcare Administration with

more than 17 years of hands on experience.

P rofessional Accomplishments:

• Oversea and maintain daily administrative operations to enhance and support a cohesive and

efficient office environment.

• Communicate with Physicians and Physician’s staff to effectively meet their needs and

expectations.

• Managed Accounts Payable and Receivables.

• Prepared and conducted monthly staff meetings to improve morale and reduce att ri t ion.

• Reviewed and Revised monthly budgeting and forecasting to maximize EBITDA.

• Ensured all Federal, State and Local Regulations were satisfied.

• Developed Policy and Procedure manuals.

• Supervised construction of several highly successful multi-million dollar Imaging Centers.

• Recommended for Center of Excellence by the America College of Radiology.

• Implemented employee evaluations and performance standards to instill structure and

enforce accountability for staff of 45 members.

• Improved customer service by reducing processing times.

• Improved functional operating areas including per-registration, scheduling and referral

coordination. Reduced error rates.

Experience : Tenet Healthcare (Director) -- Delray Beach, Fl 2011 to

2013

Florida Open Imaging/HCA (Director) – West Palm Beach, FL 2001 to

2011

M idtown Imaging, P.A. (Director) –- West Palm Beach, FL 2000 to

2001

Healthsouth Diagnostic Centers (Director) –- Boca Raton, FL 1998 to

2000

Tenet Outpatient Imaging Center (Director) –- Palm Beach Gardens, FL 1997 to 1998

E ducation :Bachelor of Science in Radiological Technology – Long Island University 1993

Bachelor of Science in Marketing – Long Island University 1978

C ertifications : Registered Magnetic Resonance Technologist

Registered Computer Tomography Technologist

R eferences Available Upon Request