Sales Customer Service
Resume:
Fallah Kwekon Tamba
JACOBS TOWN GARDNERSVILLE, MONROVIA, CELL NO : +231-***-***-***/ 077*-***-***
EMAIL: *******@*****.***
Summar y:
Hard working and energetic sales associate with more than 2 years leading dynamic sales teams
in fast-paced markets. Prior experiences in Banking and the petroleum market with a background
in customer service, aggressive sales and marketer driven to exceed targets.
Planned, Managed, Supervised, all sales functions; including Marketing assistance, customers
service relations and other activities gear towards the implementation of management overall goal
and objective in establishing a wide customer base as well as the best customer service.
HIGHLIGHT
• Energetic
• Excellent communication skills
• Compelling leadership skills
• Social media savvy
• Result-oriented
Accomplishment
• Managed a successful sales team of 28 members who consistently exceeded sales goals
by 5% each month.
• Developed highly effective sales training strategies as Sales Manager of a 28person team.
Countr y Sales Representative
BIA Liberia; November 2013 present
Developing the market share of BIA in Liberia
Ensuring the business sales development
Organizing the sales and distribution of our product line
Developing the customer portfolio
Quoting and negotiating Equipment offer and supervising customer order
Reporting the competitors activities and price strategy
Ensuring the follow up of all the sales processes with the after sales department
Contributing to the realization of the commercial objectives
S ales Supervisor
National Petroleum Liberia Limited; Jan. 2012 October2013
Key Responsibilities:
Lead, direct and motivate the sales team in order to meet target.
Take inventory on all Lubricants and distribute them to the various outlets.
Raise sales order and invoices from the system.
Generate sales opportunities by identifying appropriate business targets.
Provide professional level of customer service within our old and new customers for
PMS, AGO and Lubricants.
Assigned, supervise sale schedule and duties.
Handle customer issues, resolution and communicate escalated issues to the MD for
further input.
Supervise sales representatives
Make sure employee adhere to company policies and procedure.
Deliver feedback to and from employees to management
Communicate all employee related issues, concerns.
Teller LBDI, Monrovia Liberia Jan 1, 2011 Jan. 16, 2012
Key Responsibilities:
Received and count working cash at the beginning of the day.
Identified customers, validate cash and checks
Accepts cash and checks for deposit and with drawer
Received and verified loan payment, mortgage payments and utility bill payments
Record all transaction promptly, accurately and in compliance with bank procedures
Answer inquiries regarding checking and saving accounts and other banking products
Attempt to resolve issues and problems with customer’s accounts
Initiate and open new accounts
Explain, advised on and promote bank product and services to customers.
S ales Representative Fello’sInc, Capitol Hill Monrovia Liberia June 2007 Dec 2010
Key Responsibilities:
Monitored various services provided by Fello’s and ensured customers satisfaction.
Collect, deposit, reconcile and record daily revenue into sales journals.
In conjunction with the chief operating Officer, execute all business activities to include
computer center, stationary and photocopy
Perform local purchase of all equipment for business daily operations.
Review and prepared staff payroll
Provide monthly sales report
Engaged and review all contract entered with vendors, clients and monitored timely
executions
Evaluate the service provided to our clients base on frequent interaction with clients
Perform many other duties as required by my boss.
Presiding Of f icer National Election Commission, District #11 Precinct #1, Borough of
New kru Town Monrovia Liberia 2005
Key Responsibilities:
Received all polling Material at polling precinct and cross check to validate material
authenticity while parties representatives are present.
Set up polling precincts and queues
Supervised and monitor voting process and procedures
Compiled all relevant documents for onward submission and publication
Performed other sensitive related responsibilities
Extra cur riculum
President Sociology Student Association SOSA; A.M.E. University 2010 2011
Teacher Assistance(Sociology), A.M.E. University, U.M. University
Travels: Ghana, Senegal, Abidjan, Burkina Faso
E ducation:
Student; Marketing : Graduate studies, University of Liberia Capitol Hill 2014
B.A. Sociology Major, Public Administration Minor : Undergraduate studies,
A.M.E.University, Camp Johnson Road, Monrovia Liberia; Awarded November 2011
Certif ied Letter : Standard Examination Civil Service Agency.
Diploma :(Computer) west African institute of Computer Technology
QuickBooks : Working Experience with Quick books since 2012 to present.
Training : Sales and Engine formation 2014 (BIA Abidjan)
References :
Mr. Reginal A. Bropleh Mr. Bruno Santos
VP for FINANCE, LBDI Revolving Engineer
9th Street Sinkor BIA Liberia
Monrovia, Liberia +231-***-***-***
+231-********* *****.******@********.***
Mr. Jashua Kangar
Comptroller
NP Liberia LTD.
109 Ashmun Street
************@*****.***
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