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Sales Customer Service

Location:
Liberia
Posted:
April 18, 2014

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Resume:

Fallah Kwekon Tamba

JACOBS TOWN GARDNERSVILLE, MONROVIA, CELL NO : +231-***-***-***/ 077*-***-***

EMAIL: acdqyi@r.postjobfree.com

Summar y:

Hard working and energetic sales associate with more than 2 years leading dynamic sales teams

in fast-paced markets. Prior experiences in Banking and the petroleum market with a background

in customer service, aggressive sales and marketer driven to exceed targets.

Planned, Managed, Supervised, all sales functions; including Marketing assistance, customers

service relations and other activities gear towards the implementation of management overall goal

and objective in establishing a wide customer base as well as the best customer service.

HIGHLIGHT

• Energetic

• Excellent communication skills

• Compelling leadership skills

• Social media savvy

• Result-oriented

Accomplishment

• Managed a successful sales team of 28 members who consistently exceeded sales goals

by 5% each month.

• Developed highly effective sales training strategies as Sales Manager of a 28person team.

Countr y Sales Representative

BIA Liberia; November 2013 present

Developing the market share of BIA in Liberia

Ensuring the business sales development

Organizing the sales and distribution of our product line

Developing the customer portfolio

Quoting and negotiating Equipment offer and supervising customer order

Reporting the competitors activities and price strategy

Ensuring the follow up of all the sales processes with the after sales department

Contributing to the realization of the commercial objectives

S ales Supervisor

National Petroleum Liberia Limited; Jan. 2012 October2013

Key Responsibilities:

Lead, direct and motivate the sales team in order to meet target.

Take inventory on all Lubricants and distribute them to the various outlets.

Raise sales order and invoices from the system.

Generate sales opportunities by identifying appropriate business targets.

Provide professional level of customer service within our old and new customers for

PMS, AGO and Lubricants.

Assigned, supervise sale schedule and duties.

Handle customer issues, resolution and communicate escalated issues to the MD for

further input.

Supervise sales representatives

Make sure employee adhere to company policies and procedure.

Deliver feedback to and from employees to management

Communicate all employee related issues, concerns.

Teller LBDI, Monrovia Liberia Jan 1, 2011 Jan. 16, 2012

Key Responsibilities:

Received and count working cash at the beginning of the day.

Identified customers, validate cash and checks

Accepts cash and checks for deposit and with drawer

Received and verified loan payment, mortgage payments and utility bill payments

Record all transaction promptly, accurately and in compliance with bank procedures

Answer inquiries regarding checking and saving accounts and other banking products

Attempt to resolve issues and problems with customer’s accounts

Initiate and open new accounts

Explain, advised on and promote bank product and services to customers.

S ales Representative Fello’sInc, Capitol Hill Monrovia Liberia June 2007 Dec 2010

Key Responsibilities:

Monitored various services provided by Fello’s and ensured customers satisfaction.

Collect, deposit, reconcile and record daily revenue into sales journals.

In conjunction with the chief operating Officer, execute all business activities to include

computer center, stationary and photocopy

Perform local purchase of all equipment for business daily operations.

Review and prepared staff payroll

Provide monthly sales report

Engaged and review all contract entered with vendors, clients and monitored timely

executions

Evaluate the service provided to our clients base on frequent interaction with clients

Perform many other duties as required by my boss.

Presiding Of f icer National Election Commission, District #11 Precinct #1, Borough of

New kru Town Monrovia Liberia 2005

Key Responsibilities:

Received all polling Material at polling precinct and cross check to validate material

authenticity while parties representatives are present.

Set up polling precincts and queues

Supervised and monitor voting process and procedures

Compiled all relevant documents for onward submission and publication

Performed other sensitive related responsibilities

Extra cur riculum

President Sociology Student Association SOSA; A.M.E. University 2010 2011

Teacher Assistance(Sociology), A.M.E. University, U.M. University

Travels: Ghana, Senegal, Abidjan, Burkina Faso

E ducation:

Student; Marketing : Graduate studies, University of Liberia Capitol Hill 2014

B.A. Sociology Major, Public Administration Minor : Undergraduate studies,

A.M.E.University, Camp Johnson Road, Monrovia Liberia; Awarded November 2011

Certif ied Letter : Standard Examination Civil Service Agency.

Diploma :(Computer) west African institute of Computer Technology

QuickBooks : Working Experience with Quick books since 2012 to present.

Training : Sales and Engine formation 2014 (BIA Abidjan)

References :

Mr. Reginal A. Bropleh Mr. Bruno Santos

VP for FINANCE, LBDI Revolving Engineer

9th Street Sinkor BIA Liberia

Monrovia, Liberia +231-***-***-***

+231-********* acdqyi@r.postjobfree.com

Mr. Jashua Kangar

Comptroller

NP Liberia LTD.

109 Ashmun Street

acdqyi@r.postjobfree.com

+231-***-***-***



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