Customer Service Representative
Resume:
*** ******* ** **** ****** NY *****
*************@*****.*** 716-***-****
O bjective: To exercise my years of office and computer experience while expanding my skills and
pursuing my career goals.
E xperience:
F irst Niagara - I T Support Desk A gent A pril 2013 - P resent
o Engaged in First level troubleshooting
C orsential Inc- C ustomer Service Interviewer S eptember 2012- April 2013
o Conducted Satisfaction Surveys while exceeding goal
L if e Technologies - C ustomer Service Representative M arch 2012 -August 2012
o Provided excellent customer service and sales in time sensitive situations
U nited Healthcare- T ransaction Processor J une 2011 - March 2012
o A chieved Perfect Quality over duration of employment
D ollar Energy Fund- Customer Service Representative J uly 2009 - May 2011
o Succeeded in training new employees and daily customer service duties
o D esigned 2010 -2011 Hardship program brochures
E ducation:
E rie Community College M ay 2014
A ssociates in Information Technology
o
M arch 2008
A rt Institute of Pittsburgh i n Pittsburgh, PA
o Bachelor of Science in Media Arts & Animation
S kills:
C omptia A+ Certified
o
O racle SQL, M icrosoft Access, Info Security
o
P roject Management, Visual Basic, Forensics, a nd Systems Analysis
o
5 + y rs customer service, 5 5 WPM, Data Entry, Microsoft Office, Graphic Design and A nimation
o
A chievements:
o D ean’s List t hroughout College. Perfect A ttendance, 3.8 Cumulative GPA
o E mployee of the Month. Numerous Production awards. A nimation f eatured on Oprah a nd ESPN
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