Technician Manager

Jeremy A. Evanchesky

**** ***** **** * Lakeland, FL 33813 * Phone: 863-***-**** * Email: *******@*****.***

SUMMARY

• Certified IT professional with experience in troubleshooting, networking, server administration, and web and application programming.

• Experience with SAP configuration and custom ABAP programming, including user exits, enhancements, Adobe LiveCycle Designer,

FormCalc scripting, and code review.

• Additional programming in C#, C++, C, Java, Microfocus COBOL, SQL, ColdFusion 5.0, HTML, JavaScript, ASP, VB 6.0, and Ada95.

• Experienced trainer in classroom and professional environments.

EDUCATION

B.S. Computer Science University of Pittsburgh at Johnstown December 2002

o Programming utilizing C, C++, Java, JavaScript, Microfocus COBOL, Ada95, Cold Fusion 5.0, HTML, ASP, SQL, VB 6.0, Motorola HC 11 assembly and

Access databases.

Certified Network Manager Polk County School Board November 2006

o 32 hour course provided hands-on training for troubleshooting, networking, and server administration using the Windows XP operating system. Included

drive imaging with Ghost and using command line tools.

IT Certifications – MCSA + Security

o o o

A+ IT Technician (December Network+ Network Security+ (December 2009)

2007) Technician (May 2008)

MCSA 2003

o 70-270 - Installing, Configuring, and Administering Microsoft® Windows® XP Professional (April 2009)

o 70-290 -Managing and Maintaining a Microsoft® Windows Server® 2003 Environment (December 2010)

o 70-291-Implementing, Managing, and Maintaining a Microsoft Windows 2003Network Infrastructure (March 2011)

o Dell Training at Stream Global Services (March 2010) and Peak Systems (May 2010)

o BC400 – ABAP Workbench Foundations (April 2013)

EXPERIENCE

Polk County School Board Senior Programmer/Analyst Bartow, FL Sept. 2005 Present

o Locations: Bartow, FL (District Office), Lakeland, FL (Southwest Middle School); Lake Alfred, FL (HKACA)

o Database Administrator (February 2014 – Present):

• Investigate Workflow errors, Runtime errors, and cancelled jobs. Determine causes of errors and provide suggestions for resolution.

o Senior Programmer/Analyst (October 2012 – February 2014):

• Design reports in SAP utilizing the ABAP programming language capable of Excel imports/exports, CSV imports/exports, sending

batch emails, closing out registers and generating PDF copies of the close out totals, printing labels and forms.

• Created custom forms including: Purchase Orders, Invoices, Deposit Slips, Inventory and Material labels, Receiving labels, 1098T’s,

and Employee Benefits Enrollment Forms using Adobe LiveCycle Designer 9.0 and FormCalc scripting. Forms frequently contained

barcodes, multiple pages, records, and content areas, along with each form potentially changing dependent on custom information

being brought in from custom interfaces and enhancements. Forms frequently required configuration changes in transaction NACE or

OMLV.

• Review code written by other developers to ensure stability, functionality, scalability, and adherence to design conventions of the

organization.

• Created a customization for Asset Management systems, including new screen layouts as well as scanner upload/download code and

migration/query utilities.

o Teacher Job Responsibilities (September 2005 – October 2012):

• Prepare lessons to maximize student engagement and learning.

Peak Systems Technician Central Florida May 2010 Present

Locations: Tampa, FL (3); Clearwater, FL; St. Petersburg, FL; Winter Haven, FL; Melbourne, FL; Champions Gate, FL; Lakeland, FL;

o

Sebring, FL; Avon Park, FL

Job Responsibilities:

o

• Perform data migration from old PC’s to new PC’s.

• Install new PC’s, or perform OS upgrades on existing machines using Ghost.

• Uninstall old machines, and stage them in a secured area to be wiped.

• Install printers and set display settings for dual-display PCs.

• Troubleshoot imaging issues and escalate persistent issues.

• Recording and verifying asset tags for old and new equipment.

• Running and verifying migration scripts with RoboCopy.

• Verifying domain memberships, mapping drives, moving user profiles, backing up and importing Outlook PST and OST files,

troubleshooting issues with protected files, and assisting other technicians with questions regarding migration issues.

• Configuring wireless connections and firewalls, verifying VPN settings, and installing Adobe products.

FieldNation/WorkMarket Technician Central Florida Nov.2011 Present

Job Responsibilities:

o

• Maintenance and repair on workstations and servers, including hard drive replace/reimaging, computer/firmware upgrades, driver

issues.

• For a special project at Home Depot, install FortiNet 60c routers and connect them to CradlePoint LTE routers.

Insight Global Laptop Technician Orlando, FL Jan. 2013 Jan. 2013

Job Responsibilities:

o

• Replace LCD screens and video cabling in Lenovo laptops and test machines after the refresh process.

MurTech Bridge Manager Lakeland, FL Oct. 2012 Nov. 2012

o Job Responsibilities:

• Function as the single point of contact for teams of technicians performing PNC bank PC refreshes, primarily, in the Baltimore, MD

vicinity.

• My responsibilities included monitoring technician attendance and progress, providing technical and procedural guidance, and

recording overall progress using CompuCom’s SharePoint site.

Genesis10 Lead Tech/Bridge Manager/Recruiter Tampa, FL May 2011 June 2012

Job Responsibilities:

o

• Function as the lead technician on the PNC pilot install, used to train 12 lead technicians for their installs. After the project in Tampa

was over, I was brought in as a Bridge Manager to monitor the progress of teams in the Midwest.

• My responsibilities included recruiting, interviewing, testing, and coaching of potential technician candidates for PNC Refresh projects

in Ohio, Michigan, Illinois, Wisconsin, and Kentucky.

Brassvine Network Technician Kissimmee, FL Aug. 2010 Aug.2010

Job Responsibilities:

o

• Installation, troubleshooting, and security configuration for DSL connection, wireless router, 16 port switch, and IP Telephone system.

• Setup printer and file sharing for each computer in the office.

Modis Lead Tech Central Florida June 2009 Sept. 2009

Locations: Winter Haven, FL; Zephyr Hills, FL; Lake Wales, FL; Brandon, FL; Tampa, FL; St. Petersburg, FL; Largo, FL; Sebring, FL;

o

Holiday, FL; New Port Richey, FL; Palm Harbor, FL;

Job Responsibilities:

o

• Installing and configuring HP Catalyst 3750 switches, HP DL380 PSP Servers, HP MSA2012i RAID Arrays, USB Anywhere, and

network printers.

• Uninstalling legacy servers (IBM), inactive cabling, old shelves, and preparing them for shipping.

• Performing network verifications and troubleshooting on VoIP system, POS system, HDTV system, Kronos time clock, and mobile

ordering carts.

• Load balancing the rack/UPS system to reduce load below 70%.

AnuResources Lead Technician St. Cloud, FL June 2009 June 2009

Job Responsibilities:

o

• Setup, label, and stage printers, MICR readers, teller and platform machines, pin pads, and validators for weekend installation.

• Supervise four specialists on a re-imaging and equipment roll-out project for Chase Bank.

• Resolve escalated issues, and provide first day support during the opening of the new branch.

Spherion Tech Support for AOL Tampa, FL Jan. 2005 Feb. 2005

Job Responsibilities:

o

• Position involved providing support to AOL and Time Warner customers using broadband and dial-up connections.

Andrew Gerard Group Technician Intern Johnstown, PA Aug. 2002 Dec. 2002

Job Responsibilities:

o

• Repairing home PC’s, and assisting network technicians on service calls.

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