Engineer Technician / IT

James A. Harris

contact information: **** Durst Clagg Road, Cortland, Ohio 44410 330-***-**** ************@*****.***

Professional Summary: Telecommunications Analyst / Network Engineer / System Engineer with 20+ years of experience in diverse customer settings; data centers, steel mills, manufacturing facilities, hospitals, banks, small businesses and more. Extensive technical knowledge and background in a demanding 7 X 24 Data Center/Production Environment supporting a wide range of equipment. Skilled in formulating solutions to meet business requirements, create support documentation, manage risks, issues, and scope of projects. Utilizes communication and interpersonal skills to interface with a highly varied client base.

Current Position: Engineering Prototype and Samples Lab Technician - Responsible for fabricating wiring harnesses from engineering prints, schematics, component specifications and data sheets. Perform operations with sonic welders, multiple different presses, cut to length self-terminating wire machines, and various lab equipment required for completing intricate operations for final assembly. Collaborate with engineers on process innovation and facilitate solutions for complex issues. Perform continuity tests and ensure assemblies pass quality assurance inspections to meet customer demands.

Bartech – 12/2013 to Present Delphi Champion Technical Center - Warren, Ohio

Past Position: Infrastructure Support - System administrator supporting a multi-location network consisting of a small office environment and a remote data center site. Responsible for server, desktop, voice, and data support. Respond to daily break/fix requests for end users. Network responsibilities include load balancers, firewalls, switches, access points, and all cabling. Desktop support includes new builds, installing software, break/fix, printers, and assorted peripherals. Server support includes new builds, software installs, database administration, and other maintenance. Also responsible for all documentation to support the environment including inventory. Responsible for Disaster Recovery Plans.

Empyra – 01/2013 to 12/2013 Youngstown, Ohio

Past Position: Network Engineer – 10+ years as a Network Engineer supporting Delphi Packard Electric in Warren, Ohio through various contracts with different companies while supporting the Network Infrastructure for Delphi.

Responsible for maintaining and supporting the Data Network, including; routers, switches, access points, terminal servers and other various peripheral equipment. Cabling includes; fiber, thick wire, thin wire and coax, cat 3, 5, and 6. Delphi Packard Electric is a multi-site Cisco environment with LAN/MAN/WAN infrastructure and approximately 50 hub/switch closets on the network. Responsibilities include backup configs, all VLAN/Subnet adds/deletes, Wireless performance, End User connectivity, Server connectivity, off hours support, and other additional duties.

Hewlett Packard, Computer Science Corporation, & Electronic Data Systems – 2000 to 2012 Warren, Ohio

Onsite supporting Delphi Packard Electric

Past Position: Field Engineer – 10+ years as a Field Engineer supporting Delphi Packard Electric in Warren, Ohio through various contracts with different companies while supporting many various vendor’s equipment for Delphi and other customers in north east Ohio and the eastern United States.

Respond to customer service request for repair and technical support of computer hardware and related peripherals, monitors, printers, plotters, scanners, PC’s workstations, and controllers. Responsible for initiating preventive maintenance schedules. Responsible for installation and customer training needs of new equipment. Maintain and monitor spare parts inventory. Provide Technical support and training for new employees. Responsible for customer satisfaction and smooth territory operations.

Decision One Corporation, LDI Corporation, Intelligent Information Systems, & Lee Data – 1987 to 2000

Onsite supporting Delphi Packard Electric and also other various customers in the eastern United States

Past Position: Electro Mechanical Tester – Conducted electrical, mechanical, and visual tests on MK-46 torpedo assemblies and sub-assemblies. Maintained charts and records in accordance with government requirements.

Argo-Tech – 1986-1987 Cleveland, Ohio

United States Army: Calibration Technician – Calibrated, maintained, and repaired electronic and physical test, measuring, and diagnostic equipment to perform calibrations in AC/DC current and voltage, resistance, capacitance, frequency response, time interval, distortion, rise time, nucleonics, pneumatic and hydraulic pressure, vacuum, force, mass, length, temperature, and humidity. Localized, and isolated defective parts down to the lowest replaceable components. Maintained charts and records in accordance with government requirements.

Kent State University, Trumbull Branch Warren, Ohio

Associates Degree in Electrical/Electronic Engineering - Graduated with Distinction.

Military Metrology School Denver, Colorado

Precision Measuring Equipment Certification, 1242 hours - Honor Graduate.

ITIL Foundation Certification earned in November 2004

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