Customer Service Sales

Margaret R. Greer-Gogo

**** *. ****** ***. # **

Downers Grove IL. 60516

Cell: 630-***-****

Email: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Bright and energetic professional experienced in high volume sales, sales support and

administration, customer service and banking. I have excellent communications, interpersonal

and organizational skills; with the ability to work with no supervision in a fast-paced, high-

pressure environment.

Practice Management Information Corporation, Downers Grove IL, 01/2013 Current

Inside Sales Representative

• Take inbound calls.

• Make outbound calls to doctors, hospitals and insurance companies to market medical

coding books.

• Submit Bids

• Track product delivery

• Product availability, create cases on incorrect deliveries

• Problem solving customer issues

Mercy Seat Ministry, Bolingbrook IL, 5/08- Current

Senior Pastor

• Teach and exhort by precept and example.

• Lead the strategic planning process and oversees the implementation of operational plans.

• Lead the congregation towards an understanding and acceptance of a Biblically inspired vision,

and guide the church toward the fulfillment of that vision.

NEC Display Solutions of America, Itasca IL, 7/00 – 5/08

Senior Customer Support Rep

• Managed all major account throughout the US and Canada.

• Maintained the Customer database for new account setups or site account additions to existing

accounts.

• Handled escalated customer issues; and oversee the web site that allows customers to establish

warranty orders via the web versus calling in for service.

• Tested and make changes to the site as needed.

• Maintained web emails and answer the service request.

• Reviewed and update all service program documentation, including, applications, overviews and

welcome packages.

• Made timely and accurate payments of warranty claims.

• Trained customers on how to use the warranty claim web site, and provide customer updates on

claims issues.

• Account Payable for check release.

• Traveled as needed to build customer relations.

Education

Ohio Christian University Psychology Major Current

University of Phoenix Business Management 6/2006

References

Upon request

Contact this candidate