Customer Service Management

W.M Tharanga Nirmali Peiris

*** ********** ******* *****, ***** Dakota 58102

********.*******@*****.***

701-***-****

OBJECTIVE

Seeking long-term employment in an organization where I can grow professionally and enhance my

skills, knowledge and experience to face and overcome the challenges while contributing best to the

betterment of the organization.

PROFILE

• Strong experience in the field of Sri Lankan Retail Industry in Data Analysis of more than

200 employer groups and 100 suppliers.

• More than two years of experience working in Database sector with focus on Oracle and

MSQL.

•

Good experience in providing customer support live and on calls.

•

Good experience in Data Entry.

•

Good experience in customer service.

PROFESSIONAL EXPERIENCE

Mar 2014 – Present Fast Food Service, McDonalds-Fargo, North Dakota

Cashier

• Greeting customers while offering super customer service attention, taking, assembling

and presenting food orders, requesting and receiving payment, operating the cash register.

Nov 2011 – Dec 2013 IT Services, Richard Pieris & Company PLC– Colombo, Sri

Lanka

Data Analyst

• Gathered data necessary to accomplish analysis from a number of sources,

accumulate it together in prearranged format and enter the data in several data analysis

software.

• Assisted the association in performing data compiling, mining and psychoanalysis

required to assess the given data.

• Generated MIS, routine, ad-hoc reports for business decision making as per

management/Suppliers requirements.

• Performed data entry, either manually or using scanning technology when needed

• Arranged analysis reports and be accountable to answer any queries, complaints or

proposal.

• Developed graphs, reports, evaluation and presentations of project results, marketing

Promotion.

• Build and maintained strong customer relationship and handled customer inquiries

regarding Loyalty card operations.

• Handled the operations of loyalty card system and assist solutions for operation

issues.

• Promoted the marketing promotions/Offers through SMS and Internet to customers.

Sep-2009 – Oct-2011 IDM Nations Campus– Colombo, Sri Lanka

IT & Management Lecturer

• Handled subjects in higher national Diploma in Business and IT in EDEXCEL

syllabus.

• Developed and implemented daily and unit lesson plans for Primary, Elementary

classes, administered tests and evaluations, and analyzed student performance.

• Designed and taught lessons in math, management, IT with new IT tools and

Technologies.

• Handled Reception and front desk tasks.

• Conducted and participated parents/staff conferences.

TECHNICAL SKILLS

Skills Tools

• Programming Languages - C,C+

+,Visual Basic.net

• Database - SQL, Oracle, MYSQL,MS-

Access

• Operating Systems - WINXP, Vista,

Windows 7, MAC

• Other Skills - Microsoft Office

• Web Design - HTML

PROJECTS

• Developed database management system using VB 6, VB.net 2003, MS-access and SQL

in 4th and 6th semester with main objective of identify the RDBMS and to develop relating

working systems for the organizations for the company purposes

• Developed web site for Local Hotel for the completion of Bachelor degree in 6 th semester

using VB.net 2003 and Java Beans

• Develop simulation system using programming languages for the completion of bachelor

degree in 5th semester

EDUCATION

In Progress Rajarata University –Sri Lanka

Post graduate Diploma in Business Management

Jul-2009 Brindavan College-Bangalore, India

Bachelors in Computer Applications

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