Management Technical Support

Daniel Richard

***** ******* **.

Longmont, CO **504

913-***-****

***********@*****.***

RELEVANT EXPERIENCE

Intrado, Longmont, CO 9/13 – 3/14

Technician

• Provide technical support for 911 call centers voice and data systems

Northrop Grumman, Ft. Leavenworth, KS 2/10 – 9/13

Technical Writer

• Create, review and edit web content for US Army training management website

Army National Guard, Kosovo 2/08 – 409

Company Executive Officer

• Planned, briefed and participated in military operations at platoon and company level

TEK Systems, Overland Park, KS 8/07 – 2/08

Information Technologist

• Provided network support and administration in a PC and Mac based environment

Copaken White Blitt, Leawood, KS 1/99 – 12/06

Assistant Network Administrator

• Provide local, phone and remote tier I-II end user and network support

TECHNICAL SKILLS

•

Windows Server 2000-2003 CAT 5 cabling

Active Directory Basic router configuration

Exchange Server 200-2003 TCP/IP, DNS, DHCP, Wi-Fi

Windows XP – Windows 7 Backup and Anti-Virus suites

MS Office 2000-2010

Networked Printers

EDUCATION

DeVry University, B.S. Telecommunications Management 1997

Webster University, M.A. Business and Organizational Security Management 2013

MILITARY SERVICE

United States Army National Guard 11/92 – Present

Captain, Military Police

Security Clearance – Secret

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