Project Manager Quality Assurance

Alexander Goldberg

**** ******** ****

Avondale Estates, GA 30002

404-***-**** (cell)

****.********.**@*****.***

EXPERIENCE CAST MEMBER

****-**** ****** *****

Disney Store is an international chain of specialty stores selling

only Disney related items, many of them exclusive. Disney Store is

a business unit of Disney Consumer Products.

Sales Lead, Sugarloaf Mills, Lawrenceville, GA

Assistant Store Manager, North Point Mall, Alpharetta, GA

Duties extrapolated on Sales Lead responsibilities as well as:

Supervise and organize team of one to six cast members in sales

efforts during the business day.

Plan, Coordinate and Manage Stage Set activities.

Sales Lead, Crabtree Valley Mall, Raleigh, NC

Supervise and organize team of one to six cast members in sales

efforts during the business day.

Sets goals for team based on key performance indicators derived

from overall store operation.

Mentor and encourage cast members.

Responsible for cash management of register tills, deposits and

store safe.

Efficiently resolves customer concerns and issues.

Responsible for safety of all cast members and store guests.

Ensures that each guests experience in the Disney Store meets or

exceeds Disney Standards.

Responsible for Back Stage organization and Rapid Shipment

Processing.

Assisted in leading self-scan inventory.

Cast Member, Crabtree Valley Mall, Raleigh, NC

Cast Member, Four Seasons Mall, Greensboro, NC

Participated in successful execution of Stage Sets.

Efficiently handled customers during check out at Box Office.

Greet guests as they entered the store and assisted them in

finding the desired product.

Effectively Implemented Rapid Shipment Process when rolled out to

store.

Managed seasonal offsite locations.

Ensured that shipment was processed at the needed pace to meet key

performance indicators in order to effectively utilize payroll.

1998-2011 SENIOR SOFTWARE ENGINEER

Gilbarco, Inc., Greensboro, North Carolina

Contractor via Renaissance Worldwide for one year. Hired full time

in 1999.

Gilbarco is a supplier of integrated technology solutions for the

retail petroleum industry.

Program Manager, Passport Sustaining

Managed workload of sustaining team consisting of 10 associates

broken down into two sets of Quality Assurance /Development teams

through daily meetings setting long and short term goals.

Responsible for handling ongoing Passport touch screen Point of

Sale (POS) support for more than 20,000 petroleum stations

encompassing eight payment networks covering more than a dozen

petroleum brands.

Directed the Team in delivering software patches that resulted in

at least a 35% reduction in software defect-related calls to the

Gilbarco Support Center.

Managed priorities to ensure timely escalation & resolution of

customer software issues, customer satisfaction, and positive team

moral and lower attrition.

Project Manager V8.06 Passport

Led the release of BP Passport V8.06, which added an enhancement

to the BP network interface to support a national BP Loyalty

program.

Program Manager V8.02 Passport

Implemented Payment Card Industry Security Standards Council

standard, PA-DSS 1.0 (V8.02 Passport) into Gilbraco's Passport

POS, which ensured Passport's viability in the marketplace.

Managed five project teams responsible for delivering V8.02

Passport, which supports Chevron, ExxonMobil, NBS, Shell, and BP

networks, for a total of more than 15,000 petroleum stations.

Provided weekly status reports and benchmarks presentations to

upper management, including the North America President of

Gilbarco.

Project Manager

Managed staff and product lifecycle, including customer

interaction, requirements gathering, specification development,

code design, development, quality assurance, and field testing.

Ensured goals were met successfully in a timely manner.

Managed initial release and successive iterations of Gilbarco POS

systems G-SITE and Passport for Chevron payment networks.

Managed remote team in Buenos Aries, Argentina, to ensure on-time

delivery of Chevron enhancements.

Managed initial release of Passport POS for NBS payment networks.

Software Engineer

Implemented Gilbarco G-SITE POS System functionality for gas

stations.

Developed G-SITE functionality Credit Prepay for Amoco

application, On-Line Updating, and System Conversion through

Hughes V-Sat Satellite system.

Developed interface for G-SITE to support and control non-Gilbarco

pumps to allow customers to use Gilbarco's G-SITE system and

perform Debit at Wayne pumps.

Led team in development of common code library for all G-SITE

applications.

1995-1998 PRESIDENT/CEO

Richmond Recycling, Inc., Augusta, Georgia

Richmond Recycling was a family owned, multi-million dollar

recycling center for all ferrous and non-ferrous metals.

Managed a multi-million dollar recycling plant with direct

supervision over an operating staff of sixty plus employees.

Responsible for financials, payroll, pricing, capital purchasing,

and personnel.

Designed and implemented networked inventory control system.

1993-1995 SOFTWARE ENGINEER

National Science Center Foundation, Augusta, Georgia

NSCF is a non-profit corporation whose mission was to bring the

next generation in teaching Algebra to life through the Learning

Logic program.

Designed and implemented courseware and tools.

Established programming procedures.

Trained programmers.

Maintained projects and documentation on all globally used

procedures and macros.

EDUCATION AUGUSTA STATE UNIVERSITY, Augusta, Georgia, BS Computer Science

UNIVERSITY OF ROCHESTER, Rochester, New York, BA Applied

Mathematics

PROGRAMMING C, Pascal, Assembly (8088), BASIC, Learning Logic Language, Unix

LANGUAGES

TOOLS Microsoft Office: Word, Excel, Access, PowerPoint, Visio, Project;

Adobe FrameMaker

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