Customer Service Management

Rex Tam

**** **** **** *** # ***, Kentwood, MI. *9512

256-***-****

**************@*******.***

Work Experience

Production Supervisor, Pegatron Technology Service Inc.

Aug 2008 - Feb 2014

Manufacturing Management

. Lead 50 employees in manufacturing production line of ASUS & TOSHIBA.

. Write, analyze and interpret production reports and schedules.

. Establishes and adjust work procedures to meet daily production

schedules and target.

. Maintains time and production records.

. Project execution (including line layout, flow chart, vendor

management, equipment procurement, schedule management, project

finances, site management, and installation support).

. Plan and forecast incoming and output of production line.

. Calculate and reduce cost of manpower and material.

. Develop Standard Operation Procedures (SOP).

. Plan cycle count to keep inventory accuracy control.

. Audit supplier quality, monitor process running under 5S.

. Design and develop manufacturing processes, (Receiving, Testing,

Packing Repair), tooling fixtures and documentation.

. Design layout base on TPS method to help production increase

productivity.

. Suggest changes in working condition and use of equipment to increase

efficiency of testing process.

. Knowledge TPS (Toyota Production System) standards to help improve

production productivity.

. Help reduce production line WIP (work in process).

. Help production line raise up TAT to over 90%.

. Able handle daily productivity 800 qty.

. Understand board level circuit analysis.

Customer Service

. Delivery presentation to customers on reducing cost, improving product

quality, customers' satisfaction

. Handle and resolve customers' complaints.

. Track customer information with RMA.

. Present QBR presentation to customer and HQ.

Education

The University of Alabama

Bachelor of Electrical Engineering, specialized in circuit analysis.

Computer Knowledge

. Microsoft Office (Word, Excel, PowerPoint, Visio, etc.).

. C++, Maple, Matlab, Electronics Workbench, Multisim 7, Altera Max+Plus

II

. Window 7, Window 8

Other

. United States Citizen

. Bilingual English and Chinese (Cantonese & Mandarin)

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