Customer Service Information Technology

Kyle Murtagh

**** *********, *******, ** . *******, IL 60657 . 708-***-**** .

***********@*****.***

Results-driven, detailed - oriented professional. Seeking opportunity to

utilize information technology skills within a business setting. Effective

communicator with the ability to work with peers.

Strengths also include:

.Customer service . Excellent

problem solving skills

. Trouble shooting . Personable

. Organization skills . Willing and able

to learn new things

PROFESSIONAL EXPERIENCE

Cosi, Inc., Deerfield, IL 2013 to Present

Publicly traded restaurant company (NASDAQ: COSI)

IT Business Analysis

> Provide on-site support for 150 system users and 72 restaurants.

> Project Managed the company's transition from XP to Windows 7

> Move the company from exchange sever to Office 365

> Performed duties replacing computers and printers as needed.

> Responsible for 2003, 2008 Microsoft Server to manage network storage.

> Restored data from hard drives for local users.

> Added and removed users to local AD domain and groups.

> Responsible for working with vendors for network support.

> Upgraded the restaurants from DSL to T1.

P.F. Changs (Orland Park and Domestic locations), Orland Park, IL 2009 to

2013

Privately Held

Corporate Trainer

. Helped open new restaurant location

. Set up POS terminals

. Trained new culinary employee

. Set up back of house computer

. Trained front of house employees on POS

EDUCATION

Associates Degree . Robert Morris College, Orland Park, IL . Concentration:

Culinary Arts . Graduation: 2007

Bachelors of Science Degree . Western Illinois University, Macomb,

IL.Concentration: Family and Consumer Sciences. Graduation: 2009

Masters of Science in Business Information Technology. DePaul University,

Chicago, IL . Concentration : IT Analysis (Anticipated Graduation: June,

2014)

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