Sap Service

Dwarakesh Subramanian Mobile: +** **** ****

SAP CRM Social Service Consultant Email: *********.***********@*****.***

*** *********** ****** ****, ****** 2860

Denmark

Resume:

Certified Consultant with 6+ years of SAP experience in SAP CRM Social Service, CRM Service, SD,

MM, ABAP and AFS. I have done consulting for both public and private sector. I have ability to handle

complex SAP projects and can deliver it on time. I have strong analytical skills, Planning, Risk

management skills and can deliver a project with quality.

From my past experience and learning I will be able to perform below tasks

• I will be able to understand business process and deliver a better solutions.

• Plan and deliver projects on time and under budget.

• Communicate with Business owners, Customers, End user and can work collaboratively for

the project’s success

Career Highlights

● Recently Worked in an implementation projects as a SAP CRM Social Service Lead consultant in

Australia for the Australian Government

● Prior to that I worked as a SAP CRM Consultant for another implementation project for the

Department of Human Service Australia

● Worked extensively in CRM Social Service, CRM Service modules and in the technical front have

experience in WebUI development, BOL / Genil, IDoc, Enhancement Frameworks, Webdynpro,

Smart forms

● Have client facing experience with Australian Public Sector, European Banking customer & One of the

world’s popular Apparels & Footwear brand

● Have experience in leading a mid-sized team between 6 – 8 members

● Persuaded Masters in Software Engineering from one of India’s Top University, BITS Pilani

● Worked on Implementation projects, Support and Maintenance project and SAP Upgrade project

● Have strong Technical coding experience and Application Development experience as well

● Certified in SAP Netweaver 7.1

Professional experience:

SAP Social Service Consultant

Apotti Bid project, Finland Health / Social care (March 2014 - Current (Short term Contract))

Working remotely from Copenhagen

Key Responsibilities:

● Responsible for providing solutions in SAP Social Service management

● Responsible for the building objects for the demo

● Responsible for building scripts for End user Demo based on Use cases

Achievements

● Configured the system according the requirements for the Demo

● Provide solutions in SAP CRM Social Services for the business requirements

● Created a new skin and configured the UI profiles

● Configured Action Profiles, Alerts & Business transactions

● Designed & Developed custom WebUI applications for the demo

SAP CRM Social Service Consultant

Aged Care department, Australian Government (May 2013 – October 2013)

Key Responsibilities:

● Responsible for Requirement gathering, providing solutions and Quality delivery

● Key player in Preparing the Blue print, Specification documents and Solution documents

● Responsible for the Overall UI look and Feel of the system

● Responsible for Customisation and Development Activities

● Responsible for Delivering some of the complex interfaces with SAP DQM integration

● Responsible for Security via Business roles

Achievements

● Was part of the Implementation team from Blue printing phase to successful go-live

● Configured the system according the business requirement for the process

● Created and configured Business roles for access restrictions and security

● Created a new skin and configured the UI profiles

● Configured Social Applications for the Customer Management and Claims process

● Configured Social Service plan for the deductions process and integrated SAP PSCD system for

payments

● Configured Social deduction plan for the deductions process and integrated SAP PSCD system for

payments

● Delivered complex interfaces (using SAP PO (XI)) and integrated SAP Data Quality Management for

a specific requirement.

● Developed Applications in BRF+ for the business rules and integrated with CRM

● Designed and Delivered load programs for data migrations ( SSP, SDP, SOA )

● Developed and Delivered SOA Web request forms based on business requirements

● Implemented enhancements using BADIs and Enhancement points

● Involved in designing custom reports using SAP Business Intelligence and Business objects

SAP CRM consultant

Department of Human Services, Australian Government (March 2012 – April 2013)

Key Responsibilities:

● Responsible for a team of 6 members

● Responsible for Data migration from legacy system to SAP

● Responsible for Archiving data

● Ensuring the quality standards, Process standards and development standards for all the deliverables

of my team

● Responsible for HR integrations

● Responsible for the object delivery from Requirement gathering till Unit testing

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Achievements

● Successfully migrated both Master data and Circumstance data. Loaded 25 Million customer data and

Circumstance data for those 25 Million customers

● Used ALE IDoc for Data loads

● Delivered a Custom solution for Work load management which will handle the work load distribution

for 40,000 employees

● Designed and Implemented Archiving mechanism for Medicare, Centre link data

● Implemented HR integration to CRM for mapping the skills of employee

● Delivered online report dashboard application for the National managers and higher officials, the

report will be helpful for them in managing the customers in the front offices

● Designed and delivered 12 custom application product in SAP CRM Web UI replacing the age old

Legacy mainframe applications

● Customised the standard applications according to the customer needs

● Using web services, developed applications in SAP which also exchange data to Mainframes legacy

system

SAP Solution Consultant

Nike Inc. (March 2011 – February 2012)

Key Responsibilities:

● Responsible for Delivering objects on time with High quality

● Providing solutions for the customer requirements and delivering it

● Responsible for the object delivery from Requirement gathering till Unit testing

Achievements

● Involved in requirement gathering and prepared design documents

● Designed interfaces between SAP R/3 and WMS system which was a Third party system in Nike

having EGate ( Non – SAP ) Middleware

● Delivered the interfacing solution for some critical process like Goods Receipt, Advance shipment

notification etc.

● Designed and implemented the Inventory Balancing application between SAP and WMS ( third party )

system

● Delivered application for extracting data from SAP for sending it to third party system via XML

● Developed Service Utility class methods for various purposes in Deliver area.

● Developed many purge programs for some important custom tables.

SAP Consultant

HSH Norbank, Germany (August 2010 – February 2011)

Key Responsibilities:

● Responsible for Data masking

● Responsible for OLE Development

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● Responsible for the object delivery from Requirement gathering till Unit testing

Achievements

● Developed many programs which will upload/download data from Flat file or from XML file.

● Delivered Set of programs for calculating the late interest payment.

● Delivered a Data Masking program to mask the live production data when doing a data copy in

Development system

● Delivered a program which will generate a report in Microsoft Excel, from the data in SAP through

OLE technology

● Delivered report programs according to customer requirements

SAP ABAP Consultant

Support and Maintenance Project, Nike Inc. (September 2007 – July 2010)

Key Responsibilities:

● Responsible for Delivering objects on time with High quality

● Providing solutions for the customer requirements and delivering it

● Responsible for the object delivery from Requirement gathering till Unit testing

Achievements

● Involved in production support activities

● Involved in Analysing the production issues and trouble shooting

● Involved in developing an error handler which will provide option for correcting and reprocess the

failed delivery IDoc.

● Developed a web based tool using web dynpro for tracking review comments.

● Developed a sales report for Argentina using oops.

● Developed custom smart forms

● Enhanced standard functionalities ( Enhancing standard screens to add custom fields )

● Gained a strong knowledge Order processing, Delivery and Shipment area

● Delivered many Webdynpro applications like Leave module, Employee Exit process, Reporting

structure etc.

● Implemented OSS notes

● Developed SAP Adobe forms as per the customer requirement

● Designed and developed reports using ALV Webdynpro according to customer needs

Education & Certification

● Masters in Software Engineering – BITS Pilani, India

● Bachelor Degree in Computer Science – University of Madras, India

● Higher Diploma in Software Engineering – NIIT India

● SAP Certification Net weaver 7.2 Associate

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Language Skills:

● Danish - Started Learning

● English - Read, write and speak fluently

Activities & Interests:

Opening Batsmen in Cricket. Have played several cricket matches for my previous company

Contact Information:

Phone : 004*-********

Email : *********.***********@*****.***

Contact Address: 118 Christopher Boecks Alle Søborg 2860, Denmark

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