Customer Service Sql Server

Darrell A. Smith

*** ******** **. *** **** Jacksonville, FL 32225

Phone: 904-***-**** ***************@*****.***

Education:

Jacksonville University, Jacksonville, FL

Major: (Bachelor of Arts in Computing Sciences) May 3, 2014

Minor in Business Management-Davis College of Business (AACSB Accredited)

New Horizons Computer Learning Center, Jacksonville FL

CompTIA Certifications Classes Completed:

A+ October 20113

Network + November 2013

Security + December 2013

Microsoft SQL server 2012 April 2014

Technical Skills Acquired:

•

Programming Languages SQL Server

2012Microsoft

• C Sharp

Workbench

• Java Database Training

Web Interface

• •

Data Structures Querying Microsoft

• Microsoft SharePoint

Server 2012

• Java Script

• Microsoft

• Administering SQL

Expressions

• Html 5 Server 2012

• Apache

• CSS • Implementing Data

Warehouse • Note++

IT Experience:

Student IT Technician, Jacksonville University IT Department/Help Desk, Jacksonville FL, February

2014-May 2014

• Assist IT PC technicians with computer hardware repair, installation of new computers,

reimaging hard drives, resecting passwords in active directory and software updates

• Document steps taken to solve problems and resolve client’s IT issues

• Assist IT staff on emergency calls

• Answer approximately 30 general questions about computer usage, software support, and printing

problems

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Intern IT Technician Representative, United Way of Northeast Florida, Jacksonville FL, December 2013-

April 2014

• IT representative responsible for establishing Clear Wire and Verizon Wi-Fi access points, and

networks for over 11 tax sites in 6 different counties

• Keep inventory of all equipment and assign it to various locations (based on the location of the

tax site)

• Conduct assessment of all laptops, peripheral equipment, printers, and modems installing updates

as necessary, and ensuring that all equipment is functional

• Provide clear step-by-step instructions for logging into each laptop, and establishing connectivity

for networks and printers

Additional Experience:

Customer Service Representative Veteran Affairs, Jacksonville University Office of Register

Jacksonville FL, January 2011-present

• Establish over 400 new veteran student records, verify enrollment, and validate course

registrations in Data-Tel

• Conduct Jacksonville University degree audits ensuring 100% accurate degree requirements

• Compare registration database to transcripts for accuracy

• Verify enrollment certifications after add/drop and withdrawal dates

• Confirm total credit hours are accurate for payment by Veterans Affairs ensuring database and

student account accuracy

United States Navy, Jacksonville FL, July 2002-present

Logistics Specialist, United States Navy Reserve September 2010-present

• Utilizing financial accounting and databases system to perform inventory and financial

management functions

• Maintain financial, inventory reports, and has a military (Secret Clarence )

• Experienced in Logistics and Warehouse operations

• Licensed ARTFT-6 forklift driver, Humvee driver, 25 ton flatbed truck

Aviation Ordinance, United States Navy July 2002-Febuary 2010

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• Applied ability to read schematics to perform over 12,000 hours of electronics and aviation

repairs

• Completed routine checks for over 6,000 explosive devices

• Successfully lead team of 13 personnel on numerous loading evolutions resulting in zero mishaps

in a 12 year peorid

Clubs and Organizations:

• Student Veterans of America at Jacksonville University

• Royal Computer Science Club at Jacksonville University

• Jacksonville University Trio Student Services

Kappa Alpha Psi Fraternity Inc.

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