QA_Analyst

SARANYA

Email: **************@*****.***

Phone :302-***-****)

SUMMARY OF QUALIFICATIONS

● Having around 8+ years of experience in IT Industry involving Analysis, Functional testing & Regression

testing businesses across the globe. Experience includes developing test strategy & plans, preparation of test

scripts and test script execution.

● Strong knowledge of Software Development Life Cycle (SDLC), QA Methodologies

● Experience in using the Test Management tool Quality Center and strong command over SQL

● Experience in working with open source tools Selenium (Selenium IDE, Selenium RC, Selenium Web

Driver) and preparation of automation test framework.

● Proficient in Black Box testing, Regression testing, Functionality testing, Smoke testing, Integration testing,

system testing and Compatibility testing

● Extensive hands-on experience in testing client-server applications & reports, web applications and

mainframe applications.

● Experience in working with Banking and Healthcare sectors.

● Designed and Created testing training manual for use by the business users as per the company’s SOP

(Standard Operating Procedure)

● CSTE – Certified Software Tester

● ISTQB – Foundation Level in Software testing External certification

● NCFM – Financial Markets: A Beginners’ Module External certification

TECHNICAL SKILLS

Operating Systems: MVS, Z/OS, Windows NT/2000, Win 98

Programming Languages: COBOL, CICS, JCL, REXX, VB Script

Databases & Tools: DB2, ENDEVOR/BMC, GTB, FILE MASTER and

Quality Center

Tools & Utilities: SPUFI, IBM Utilities, DB2 Utilities, TSO/ISPF,

VSAM

Testing Methodologies: Conventional Testing - Black box

Documentation tools: MS Word, Excel, Power point, MS Project and

Adobe Acrobat

PROFESSIONAL EXPERIENCE

Bank of the West San Ramon CA September 2013 – Present

Sr.QA Analyst

Project Abstract:

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Bank of the West is a financially strong, well-capitalized and prudently managed FDIC-insured bank that

customers have entrusted with their money for more than 130 years. It has expanded from the California

frontier to its current position as one of the top 25 commercial banks in the nation.

Web Direct is the bank’s cash management platform with 25,000 plus customers of which 1,500 have a

Commercial Loan account. The 1,500 customers have 3,500 plus accounts which consist of a combination

of the Obligor and Obligation Number.

Involved in testing the following projects from end to end.

1. AFS – Phase II: The reporting of the commercial accounts on Web Direct is currently limited to the

previous day “Current Balance” on the note. The goal of the project is to provide Web Direct

customers the additional reporting and to include payment and advance transactional capabilities of

their Commercial Loan accounts.

2. OOB (Out Of Band Authentication) :This Enhanced Layered Security Project will implement more

effective, risk-based layered security controls for Commercial Online Banking (Web Direct).In

addition, while not addressed in FFIEC(Federal Financial Institutions Examination Council)

guidelines, this project will implement enhanced security controls for mobile banking activities (a

separate work stream but with interdependencies) to address the increasing risk associated with that

rapidly growing channel

3. Check Printing: It is a service is a new payment service that will allow Web Direct customers to

enter check information in Web Direct and have the checks printed and mailed to the designated

payees.

Responsibilities:

• Involved in writing the test plans, test cases and RTM involved in the process of analyzing the

expected and actual results.

• Performed UAT Testing.

• Had regular meeting with Developers to report various problems.

• Worked as Quality Center Admin.

• Involved in writing the test plans, test cases and developed RTM in the process of analyzing the

Project functionalities defined in the release.

• Performed Functional, System, Integration Testing, Back End Testing.

• Performed Integration testing, Validated data in downstream system thru Web services SOAP UI.

• Performed Integration Testing with different third party systems to validate the Transactions.

• Performed Browser Compatibility testing on IE 8/FF15/IE 9/Safari on various OS

• Developed Test Progress reports on daily basis to high level management.

• Driven the QA meetings with external Vendors.

• Developed the Test Summary Report to evaluate the Go – No Go decisions for the releases

• Helped the Project team in defining the QA Time Lines, Providing the work effort estimation.

Environment/ Technology: HP Quality center 11.0, CICS, SOAP UI, MS Excel, and MS Word.

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Capital One, Richmond, VA July 2011 to July 2013

Sr. Test Analyst

Project Abstract

The current project involves System and Integrated testing for the card portfolio acquired from GE by

Capital one for HBC corporation. FD has created a test environment that enables us to test their changes for

HBC. The activities involve writing test cases, executing the same for the end to end testing of the

application.

This will enable HBC to perform end to end testing on the new platform enabling them to perform day to

day credit card operations which also included few customer service application (IVR, e-Customer service

web portal, FDWC- Fraud detection Work center).

Capital One is a diversified bank that offers a broad array of financial products and services to consumers,

small businesses and commercial clients. A fortune 500 company, Capital One has one of the most widely

recognized brands in America. The company offers commercial and consumer loans, commercial and

consumer deposit account services, commercial credit cards, treasury management services, trust services,

and other banking related products, such as insurance, brokerage services, merchant services, and investment

banking, as well as provides money market and certificate of deposit accounts through Internet channels. It

also provides consumer credit and debit card products, small business lending, installment loans, home

loans, and other unsecured consumer financial services, as well as involves in financing for the purchase of

new and used vehicles or other motor vehicles, and the refinancing for the existing motor vehicle loans.

Capital One is a market leader and offers credit cards with great rates, even to people who have had trouble

getting credit in the past. The Capital One approval rates are among the highest in the industry. Capital One's

subsidiaries are among the largest providers of MasterCard and Visa credit cards in the world.

Responsibilities:

● Analyzed the Business requirements and the specifications and Developed Testing Strategy for entire

application and developed various Test Cases.

● Generated Requirement Traceability matrix using Quality Center

● Performed Smoke Testing on new builds of application

● Performed Manual Testing on the entire application. Conducted positive and negative testing.

● Created detailed Test Scenarios, Test Cases and Test Plans using standard Templates. And involved in

System Development Life cycle (SDLC) using Agile Methodology.

● Involved in System testing, Integration testing, Functionality testing, Regression, End-End testing,

● Executed Test Cases with a set of test data to verify the data validations.

● Review LOEs for accuracy and test scope understanding. Provide input, as needed

● Attend Project Test Strategy Reviews and provide feedback and approval based on SME knowledge and

experience

● Involved in Set up and tear down test environments, resolving issues in environment configurations to

unblock testing.

● Executing Test cases and analyzing Test Results & Identify bugs and reporting to the developers using

Quality Center.

● Participated in all phases of Software Testing Life Cycle (STLC)

● Involved in assisting the development team in projects and helping in trouble shooting for any fixes in QA

and Prod Environment.

● Involved in providing the remote or the on-site support for end-users to resolve production problems as

needed.

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● With a good knowledge in FDR processing system, involved in all the walkthrough sessions

● Utilize tools that include E-tracker for Application value management, HP Quality Center for quality

assurance & Defect maintenance

● Involved in Testing the various exit points in the IVR such as call routing according to Visio

● Involved UAT touch points for IVR conversion Production Support

● Involved in testing the data capture to make sure the right data is being captured in the IVR at the relevant

points.

● Leading a team of 4 folks at offshore

● Involved in test case execution of the application end to end for Recoveries system.

● Tested Following tools- FDWC (Fraud Detection Work Center), First Track, First Disputes, Evolve

application to work on the fraudulent activity.

● Using ZOOT application to process the credit card approval decision system

● To capture testing results & Defect status. Provide the same to the stakeholders enabling them to make

informed decisions.

Environment/ Technology: HP Quality center 10.0, First Data(FDR),CICS, VB Script, IVR, MS Excel,

MS Word.

SM - CLASS ETT, Fishers, IN Oct 2006 to June 2011

Test Analyst

Project Abstract

CLASS is an acronym for “Consolidated Loan Administration and Servicing System”. CLASS is a

mainframe system developed by Sallie Mae for the servicing of student loan accounts. The CLASS system

was created in response to the need for an automated computer system for processing, servicing, and

maintaining student loans at Sallie Mae Servicing Corporation. There are several characteristics that make

the CLASS system beneficial to the loan servicing environment.

● Immediately processes "user initiated" transactions, such as monetary adjustments.

● Examines every loan during a nightly cycle and automatically triggers appropriate activities such as status

change when a deferment expires.

● Maintains multiple loans with different statuses.

● Includes many "self-check" features such as the verification of data entry fields against on-line guarantor and

owner profiles.

● Interfaces with a telephone conversant system to respond to customer inquiries without the need for a live

representative

● Contains several on line information and reference features designed to allow access to system and servicing

information. CLASS is comprised of more than 220 screens, which follow the same format with similar

placement of borrower name, status, program, and messages. Each borrower has an account, which is

defined as a record of all information pertinent to the servicing of a borrower’s total outstanding

indebtedness serviced at a single service.

Responsibilities:

● Analyzed the Business requirements and the specifications and Developed Testing Strategy for entire

application and developed various Test Cases.

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● Performed Smoke Testing on new builds of application

● Performed Manual Testing on the entire application. Conducted positive and negative testing.

● Created detailed Test Scenarios, Test Cases and Test Plans using standard Templates. And involved in

System Development Life cycle (SDLC) using Agile Methodology.

● Involved in System testing, Integration testing, Functionality testing, Regression Testing

Environment/ Technology: COBOL, JCL, CICS, SPUFI, IBM Utilities, TSO/ISPF, VSAM, File Master

SUB PROJECTS:

CLASS - Finance

Project Abstract

The Finance application function is to handle all monetary transactions associated with an asset. It includes

processes for Payment Post to CLASS, Interest Capitalization, Disbursement / Cancel / Return / Refund

Processing, Retro Active Status Change Processing and 1098E processing.

Responsibilities:

● Tested extensive backend testing using SQL, SQL Queries to retrieve the data from the database and

checked data integrity and Data Validation.

● Involved in creating the test scenarios, test plans and test cases for retail (residential and small business)

Lock box Checks, commercial (Large commercial and Builder) Lockbox checks and Lockbox Adjustments

(NSF).

● Performed End to End testing in major releases like LIBOR, ADB Excess Interest Rate and FDR-1098e

Processing.

● Defects were tracked and submitted for fixes using Quality Center.

● Prepared Test Plan, Test Scenarios, Review of Test Cases, Execution and Test Summary Reporting in Quality

Center.

● Performed review and Analysis of test results.

● Opened defects and track the defect status until its get closed.

● Use to provide training on Software Testing Concepts, Software Development Life Cycle Process (SDLC)

and Test Management tool to new Team members

● Responsible for weekly status updates briefing the progress of manual Testing.

● Responsible for Execution status Updates briefing progress of Execution, how many Passed and Blocked

based on QC Reports.

● Responsible for Defect status updates briefing the progress of Execution.

● Conducted end to end test on the entire application to check the functionality of the application.

● Participated walk thru to discuss the specs and test scripts with Business Analyst and Programmers.

● Executed Test Cases with a set of test data to verify the data validations.

● Prepared Knowledge Transition documents that benefit new joinees in the team.

Special Learning/ Achievements: Automated Transaction posting process in mainframe CICS screen, using

VB Script.

CLASS – Customer Service

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Project Abstract

CLASS servicing function is to service an asset through its lifecycle from "in school" to "repayment" to

"Paid in full." It includes processes for Status Aging, Billing to Borrower, Repayment Disclosure, Borrower

Correspondence and Letter Writing, BIP (Benefit Incentive Package), Code-1, Forbearance, Deferment and

Enrollment Auto-Update.

Responsibilities:

● Full-fledged testing in Auto Demographic Fix and Benefit Incentive packages.

● Tested extensive backend testing using SQL, SQL Queries to retrieve the data from the database and

checked data integrity and Data Validation.

● Analyzing Test Results & Identify bugs and reporting to the developers using Quality Center.

● Defects were tracked and submitted for fixes.

● Prepared Test Plan, Test Scenarios, Review of Test Cases, Execution and Test Summary Reporting in Quality

Center.

● Performed review and Analysis of test results.

● Prepared Knowledge Transition documents that benefit new joinees in the team.

Special Learning/Achievements: Automated status change process in mainframe CICS screen.

Open Net and MYL – Sallie Mae

Project Abstract

Open Net is Sallie Mae's online web based loan delivery system. With Open Net, we can transfer loan data

to any lender, guarantor, or servicer who has a relationship with Sallie Mae for processing. OpenNet

integrates easily with all financial aid management systems because it supports all major communication

methods and it eliminates data encryption. Open Net is available to schools without charge.

MYL - Manage your loans is a new improved borrower self-service web site. Customers can more closely

manage their accounts with updated information and processing. MYL interacts with CLASS through AIA

(Application Interface Architecture). Basically MYL posts a Service Request (by XML) to CLASS through

AIA and CLASS responds to Service and gives data (XML) back to MYL.

Responsibilities:

● Recorded and plays back test in Fire fox using Selenium IDE.

● Created Automation test framework using Selenium.

● Exported Test case Scripts (Java-Selenium RC) in Eclipse IDE and modified the selenium scripts and

executed. Prepared automation test framework.

● Tests developed in Eclipse to start and to stop the selenium server and to execute the tests in browser.

● Run tests by using Selenium remote control in different browsers

● Developed Test Cases based on functional specifications and design documents.

● Maintained requirements and created Traceability between Requirements and Test Cases.

● Responsible for Manual Testing, Negative Testing, Positive Testing, Interface Testing and System Testing.

● Preparation of Test Plan, Test Scenarios, Review of Test Cases, Execution and Test Summary Reporting

● Perform review and Analysis of test results.

● Tracked software bugs using Quality Center and communicated the same to developers to resolve technical

issues.

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● Prepare knowledge documents that benefit new joiners in the team.

Environment/ Technology: XML, HTML, Selenium IDE, Selenium RC Server, Selenium Web Driver DB2

and JCL.

AETNA - P&E (Production and Enhancement) for Member June 2005 - Sep 2006

Project Abstract

The project deals with the testing of Change requests and Service Requests for the Member domain.

‘Member’ involves all the applications and activities that are related to the Enrollment of any customer to

the Aetna. We have five Different applications through which a subscriber can be enrolled. Testing is carried

out by running these applications with different types of requirements customized to Business Requests. The

Data stored here is very critical because any defect here is going to affect all other downstream applications

like Billing, Fulfillment products etc.

Aetna is one of the nation’s leading diversified health care benefits companies, serving members with

information and resources to help them make better informed decisions about their health care. Aetna offers

a broad range of traditional and consumer-directed health insurance products and related services, including

medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical

management capabilities.

Responsibilities

● Wrote Test plan, Test Cases, Test Scripts, and Test Steps for all the modules and stored in Test Director.

● Imported the Test cases from MS Word using Test Director.

● Executed all Test scripts, Test cases and validated data.

● Automated the Test scripts using Win Runner.

● Wrote user defined functions in Win Runner, loaded them in Function Generator.

● Involved in database testing using queries from SQL.

● Responsible for Tracking Defects using Test Director and making sure that the defects are efficiently passed

from one bucket to another.

● Worked with Job Control Language (JCL) for launches applications.

● Worked with Time Sharing Option (TSO) for interactive communications for IBM's MVS operating system.

● Worked with development team to understand assigned modules/new product features for the purpose of

developing test cases.

●

Environment/ Technology: Win runner, Load runner 7.5, Test Director 7.6, COBOL, JCL, DB2, Quality

Centre 10.0

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