LUAN C. LE
***** ******* ****** *****, ******** *8118
Phone: 402-***-**** Email: ******@***.***
PROFESSIONAL SUMMARY
Dedicated and skilled Programmer Analyst with more than 15 years of experience in VB, VBA,
Microsoft Access, and SQL Server.
AREAS OF EXPERTISE
Software Application Designing, Coding, Testing, and Analysis ● Visual Basic 6, Visual Basic .Net,
SQL Server, VBA, Microsoft Access, Word, Excel, Power Point, Visual FoxPro, XML
Cross-Functional Collaboration ● Project Design & Implementation ● Project Management
Written & Oral Communications ● Accounting & Auditing Support ● Business & Technology
Alignments
PROFESSIONAL EXPERIENCE
PENTAGON FEDERAL CREDIT UNION, Omaha, Nebraska
Mar. 2014 to Apr. 2014
Member Service Representative
• Answers telephone calls regarding Pentagon Federal Credit Union share and loan products and
accounts.
• Resolves member problems in checking, saving, credit card accounts, and loan products.
• Maintains knowledge of outside competitive products.
• Completes documents being forwarded to other departments on a regular basis.
ORIENTAL TRADING CO., Omaha, Nebraska Oct.
2013 to Jan. 2014
IT Contractor
• Successfully configured Merchandise Planning databases for Windows 7 Operating Systems
• LANDesk Service Desk Software Configurations
WORLD MARKETING, INC., Omaha, Nebraska Sep.
2012 to Mar. 2013
Senior Programmer
Successfully created and maintained Visual Basic and VBA programs that reformatted customer data
files from Excel and HTML into text files in alignment with business requirements.
• Produced print files and Excel reports for Print Shop through integrations of Visual Basic and
Visual FoxPro programs with SQL server, Microsoft Access databases, BCC Mail Manager,
and Jetletter software.
• Regularly uploaded PDF files and Microsoft Excel reports to client FTP sites, as well as sent
automated email notifications to both clients and internal users.
ZURICH FINANCIAL SERVICES, Omaha, Nebraska Oct.
1997 to Sep. 2012
Senior Programmer Analyst
Effectively collaborated with the Claims and Underwriting departments in gathering software business
requirements at the initiation of new projects, in addition to providing software technical solutions and
Keyfile system administration support. Designed XML documents within the Keyfile system for use
by the Claims and Underwriting teams.
Contributed expertise in designing, implementing, and maintaining Visual Basic programs to:
• Integrate with SQL server, AS/400, and Keyfile electronic document imaging system.
• Easily access Microsoft Office applications and the integration of data between Keyfile and
Microsoft Office.
• Offer Keyfile system customized menus for Claims and Underwriting department users.
• Interface with scanners to import and deliver scanning images by using Keyfile API.
• Accessed F3 forms designer and data integration between Keyfile and F3 forms using OLE.
NATIONAL INDEMNITY COMPANY, Omaha, Nebraska Jan.
1993 to Oct. 1997
Agency Systems Supervisor
Effectively monitored programmers progress in designing, creating, and implementing rating
applications for general agencies.
EDUCATION
Bachelor of Science Degree in Mathematics
University of Nebraska at Omaha, Omaha, NE (1990)