Customer Service Manager

Bradford Wright

**** ********** **.

Columbus, OH 43230

**************@***.***

WORK EXPERIENCE:

**/**-******* **** ********

Gahanna, OH

Assistant Vetting Manager

Assisting the Vetting manager in the process of getting our network of

Notaries and Attorneys fully vetted. Making sure they have the proper

documentation needed to meet state requirements. Also assist new notaries

when they sign up in our system and wok them through the process of

uploading documents, marking it off in our system, taking the test (our

system) and uploading a picture.

11/12-Present Skye Closings

Gahanna, OH

Quality Control

Primary responsibility is making sure the notary/attorney understands what

is required of them in the closing. I also help with some post closing

(notary mistakes), uploading of documents, I spend a lot of my day on the

phone with Banks, Title companies and notaries. Also making sure we have

the right person for the closing is a big part of what I do, since I am the

last line of defense for our company.

11/11-10/12 Jersey Mikes Subs

Westerville, OH

Assistant Manager

As the assistant manager I am responsible for the training of new

employees, the implementation of new policies told to us by the corporate

office, and all other day to day operational needs (opening the store,

closing the store, helping with scheduling and placing orders)

Reason for Leaving: Personal Reasons (I can explain, if necessary)

07/11-09/11 Slim and Fit

Powell, OH

Nutrition Counseling, Customer Service/Sales/Scheduling

My Nutrition counseling was in a private one on one setting where I help

people find solutions to their dietary problems/concerns. Whether the

client is overweight, under weight, has a lack of knowledge or basically

wants to become more strict with their diet. I also discuss with them if

they want the choice of taking proper supplementation. I worked with many

clients as well as discussed some diet and supplementation programs with

some of the Personal Trainers that were working there. I also did many of

the day-to-day tasks required such as scheduling clients for both locations

and giving prospective clients tours of the facility and letting them know

what we are about.

Reason for Leaving: Company Closed

04/11-07/11 Jersey Mikes Subs

Westerville, OH

Customer Service, Answered Phones, Placed Orders and helped maintain

customer relations.

Reason for Leaving: Got the job at Slim and Fit

04/08-09/08 Quizno's Subs

New Albany, OH

Customer Service, Answered Phones, Helped maintain customer relations as

well as help with order placement.

Reason for Leaving: Went back to school full time

03/07-09/07 CSI Water Treatment Company

Blacklick, OH

Service Technician

As a service technician my responsibilities included driving all over the

state of Ohio and meeting with current customers while working on there

heating/cooling needs. I also had to explain to the clients what I was

doing and why they needed it to be done. I had to dress in a semi

professional manner for when I was meeting with clients, I had to look

presentable.

Reason for Leaving: The owner moved and closed his company.

06/99-07/05 Jersey Mikes Subs

Gahanna, OH

Westerville, OH

Customer Service, Answered Phones, Placed orders, Made schedules and helped

maintain good customer relations.

Reason for Leaving: Went to school to pursue my associate's degree

EDUCATION:

Otterbein College

Westerville, OH

Earned credits for a Bachelors degree in Health Promotion and Fitness.

2004-2007 Columbus State Comm. College

Columbus, OH

Earned an Associates Degree in Small Business Management.

Gahanna Lincoln High School

Gahanna, OH

Earned High School Diploma.

QUALIFICATIONS:

I have numerous years experience in Customer Relations in many different

fields.

I have the ability to multi-task and work well within group settings.

I am very punctual and am also a hard worker.

I have some sales experience, however in a small capacity I was able to

make quite a few sales.

I would not consider myself to be a genius at computers however I am

capable of using them and know how to navigate through them.

I also have experience training people and placing orders, if called upon

to do so.

REFERENCES: Available upon Request.

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