Service Design

Curriculum Vitae

Tim Cowley

*** ********* ****, *****, **** 8EF

Tel 078********

*********.*****@*****.***

PROFILE

EXPERTISE

1. End to end operational service monitoring design and support

2. Operations and development documentation and process integration

3. Operating system and application automated provisioning

4. Heterogeneous Virtual Data Centre design and support

5. Integration and middleware support across a diverse stack of COTS

products

6. Production and implementation of live configuration changes and

maintenance of data model

7. Deployment and service design authority driving the production service

vision

8. Load balancing, high availability, clustering and disaster recovery

design

9. Exceptional interpersonal skills, including teamwork, facilitation and

negotiation.

10. Effectively express technical opportunities/threats to commercial and

technical audiences

11. Defining architectural goals and principles underpinned by technical

plans and budgets

12. Definition and delivery of enterprise model mapping applications and

services to infrastructure

13. Virtualisation, consolidation and private cloud enablement of

applications and services

ACHIEVEMENTS

1. Deployment and service design of multi-site critical availability Public

Health Care system

2. Delivery of automated deployment and configuration management system to

drive down cost, reduce errors and improve service stability and

performance

3. Non-functional and ready for operation designs and testing, resulting in

improved service management and service introduction processes.

4. Maintenance of service transition and operations documentation/processes

as part of Continuous Service Improvement program.

5. Training and mentorship of support staff to transform development

systems and processes into Live support documented procedures

6. Deployment of PDS/ETP/TMS/CLINICAL major programme releases into Live

and post live support

Experience

BT Spine - EMT Service and Deployment Design Architect (Contract) 02/08 -

Ongoing

Development and maintenance of enterprise configuration data model to

integrate application, network and storage design perspectives to more

effectively analyse system changes.

Performing design and service impact analysis in response to customer CCNs

and change requests, identifying and resolving Service gaps.

Delivery and implementation of Live service configuration and software

changes, providing processes and support documentation uplifts to ensure

smooth transition into service. Development and maintenance of software

version and configuration management database to track changes across

environments.

Implementation of deployment automation and management of VNIS platforms

used for HSCIC and LSP integration testing.

Ready for operations test and analysis of all major program releases and

the creation of supporting service design and configuration change

documentation.

Acceptance into service technical test authoring to ensure new services and

hosts are delivered into environments without disruption to Service..

Merging and adoption of service management best practices within the

development and service operations life cycle.

Implementation of Splunk for collecting and reporting on Audit events

across Windows and Nix platforms.

Continuous service improvement technical lead providing break fix analysis

and budgeted improvement plans for delivery back into Live service.

Production of Python and Shell scripts to automate system recovery and

resolution of known service defects to minimise downtime and operational

impact. Trained and managed a team of Off and On-shore support engineers

who provided live and 'path to live' system support, providing technical

point of escalation

BT Health - Service Design and Tooling (Contract) 01/05 - 02/08

Defined configuration and serviceability requirements to ensure delivery of

bespoke java applications that were easy to support and manage in live

operation. Designed and implemented intelligent application keep-alives

that measured web service health and application availability. Produced JMS

messaging scripts to monitor the processing of messages throughout the

service and report on flow issues within TMS and ETP.

Non functional and service introduction requirements mapping and

integration into Offshore suppliers delivery processes, continuous

integration testing and rapid change management to resolve defects.

Maintenance of technical support and operations guides to train first and

second line support staff.

Integration of log file analysis and exception reporting to improve error

detection and recovery

Provided detailed analysis and resolution of service issues and outages and

then delivered changes back into operations and development/supplier

processes.

BT Health Enterprise Deployment and Operations Architect (Contract) 03/04

- 01/05

Produced dual site design of the Live service encompassing infrastructure

and application deployment. Creation of a model driven design that enabled

a map of applications and services to be produced which improved Service

knowledge and overall operational support by implementing operational

reporting.

Creation of application and data centre load balancing designs and

definition of requirements to off shore development partners to align

Service Operations and Development practices.

Integration of application deployment patterns and monitoring requirements

with offshore delivery partners to improve enterprise serviceability and

maintenance.

Syntegra Subsystem Deployment and Middleware Support (Contract) 03/01 -

03/04

Senior integration and middleware support across a diverse stack of COTS

products, providing configuration best practices and logging/monitoring

requirements. Produced and policed quality gateways that ensured deploying

for scalability, serviceability and resilience became ingrained in

development processes.

Working alongside Agile development partners to integrate service support

and functional requirements. Performing software and configuration changes

into test and production environments, whilst resolving defects and

managing service risks. Development of application packaging and

service/operations standards to ensure consistent and service focused

product deliveries resulting in fewer defects and quicker transition into

Live Service.

SKILLS

Service and Operations

Opsware Splunk

Puppet Nagios

Jumpstart HP Insight Manager

Vmware Sun/Oracle Ops Centre

Middleware and COTS

Fuse, Oracle Message Oracle Weblogic Server

Queue Server

Glass Fish Oracle Directory Server

Tomcat, Apache Oracle Web Proxy Server

JBoss Sun Application Server

7,8

Operating Systems

Solaris 9,10,11 Redhat / Oracle Linux

/Ubuntu

Windows 2003,2008,2012 Sun Cluster 3.1/3.2

VMware Vsphere/Vcentre

Technologies

Virtualisation / Cloud DNS, NIS, AD

/ PAAS/ SAAS

Deployment Automation Python, Shell, Perl

Scripting

Java, J2EE, JMS XML,ebXML, HL7 v2 and v3

SOAP, HTTP, eGIF, LDAP SAN/NAS

UML

Procedural / Management

Agile

CMMI

ITIL

Change control

Service Introduction /

Transition

Project management and

planning

Team/Design lead

Additional contract experience and references are available on request.

An Experienced Infrastructure and Operations/Service Architect with over

ten year's design and service operations experience on NHS Spine.

Leading on and offshore teams to produce and deliver solution designs,

architecture topologies and service monitoring systems and processes to

deliver and support the enterprise architecture.

Contact this candidate