Manager Customer Service
Resume:
STEPHEN P. FRENCH
Millstadt, Illinois 62260
***************@*******.***
Objective: A career opportunity with a progressive company where my current
experience will be utilized and where there will be continued opportunity
to learn.
Professional Experience:
Truck Transport, Inc.
St. Louis, MO
Dispatcher/Fleet Manager (Feb. 2012 - Present)
* In charge of daily driver dispatch, communication and order completion
assurance.
* Customer satisfaction by way of email, fax and telephone along with
notification of any issues or problems.
* Responsible for the entering and editing of any orders that become
available.
* Making a week-to-week schedule for currently 30 different drivers and
their responsibilities for every given day.
* In charge of trailer maintenance scheduling and assuring all trailers be
scheduled to get cleaned when necessary.
* Interaction with drivers on a daily basis along with handling any
problems or concerns they may have.
* Representation of a positive and professional attitude when maintaining
communications with drivers and customers.
*Advanced problem solving skills, customer service and computer skills
including: Microsoft Excel, Microsoft Word and Power Point.
* Highly advanced experience with the TMW Logistics System, PC Miler, Lean
Logistics System, QUALCOMM, Transportation Management System, and Skybitz
System.
* Went through 2 day driver training school, HAZMAT certification, how to
properly keep driving logs, and proper use of PPE importance.
Ideal Landscape Services
Belleville, Illinois
Landscaper (Apr. 2011-Jan. 2012)
* Responsible for providing quality landscaping to homes and businesses.
* Building retaining walls, ponds, mulch and rock beds, patios, and laying
sod.
* Received on the job safety training while using a block cutting saw.
* Maintained job equipment after each day's work.
Construction Services 2000
Millstadt, Illinois
Warehouse Manager/Driver, (Dec. 2009 - Sept.2010)
* Responsible for products and equipment for construction jobs such as
acoustical ceilings, drywall, fireproofing, insulation, plastering, stucco,
and exterior insulation finish systems.
* Prepared and delivered needed job equipment to the sites safely and
efficiently from 1 to 3 days in advance of starting date.
* Organized and maintained equipment returned from job sites.
* Supplied materials as needed to ongoing jobs for the fastest and most
effective job completion.
* High levels of fork lift experience.
Bork Transport of Illinois
Summit, Illinois
Safety Department/Trailer Maintenance Shop, (Sept. 2008 - Dec. 2009)
* Learned the driver training program.
* Interacted daily with the drivers in person and by telephone.
* In charge of monthly log assessment for company driver's.
* Checked daily logs for mistakes and violations.
* Trailer maintenance required brake and brake line changes.
* Performed vacuum tests on each trailer before being sent out to be
loaded.
* Daily yard checks for monthly and annual maintenance on each trailer.
* Basic electrical wiring for meter boxes used to load and unload certain
products.
Lee's Home Center
Millstadt, Illinois
Warehouse Manager/Lumber and Building Material Delivery, (Mar. 2006 - Aug.
2008)
* Warehouse management for lumber yard that included: lumber stocking,
insulation, doors and windows, water heaters, kitchen and bath cabinets,
siding, plywood, cement, and roofing supplies.
* Delivered above products with a hard work ethic and in a timely manner.
* Had weekly warehouse inventory checks along with regular equipment
maintenance.
* Interacted directly with customers inside and outside of warehouse.
Education:
* Bachelors in Business Administration
Lindenwood University (Jun. 2011 - March 2013)
Belleville, Illinois
* Associates in Arts Degree
Southwestern Illinois College (Jan. 2010 - May 2011)
Belleville, Illinois
* Belleville West High School 2005 graduate
Belleville, Illinois
Contact this candidate