Douglas R. Ellsworth

**** *. ***** ******, ********, IL 60443

708-***-****

708-***-**** (Cell)

acdpsg@r.postjobfree.com

General

Background: Extensive experience and increasing responsibilities in the

Telecommunications and Data Communications industry including

the following areas:

VoIP Centrex and Trunking

Hotel/Motel hospitality features

Network Analysis/Management

Project Management/Implementation

Presentations and Training

System/Sales Engineering

Co-Location/Fiber Networking

Cost/Revenue Analysis

ADC/IVR/Operator/Voice Mail

Field Operations

Telephone Number Porting

Contracts/Billing

Audio/Studio Broadcast Engineering

Local Exchange Carriers/LD Routing

Experience: Harrah's Casino and Hotel/Edge Support - Joliet, IL

Project Manager (contractor) (01/06/2014 to 03/06/2014)

Implement Ayava VoIP systems upgrade including IVR, Voice Mail,

LMS Hotel Billing and PBX functions. Primary task is to

interface directly with the client and perform tracking and

status reporting. Escalate project road blocks and find solution

to issues affecting the project schedule. Organize all

documentation of hardware, stations, jacks, house pair, cable

pair, server ports, extensions, and features. Assist in

development of IVR/ACD/Hunt Group flow.

Verizon Business - Chicago, IL

Implementation/Project Manager and Senior Analyst/Engineer (8/1997 to

3/2013)

Managed national implementation team to perform end-to-end,

multi-site projects for Fortune 500 customers using EXCEL and

Network Conferencing tools and techniques for tracking, Projects

included network infrastructure with VoIP, PBX Hotel/Motel

features (Western and Super 8 Hotels), ACD/operator assistance,

IVR, Voce Mail, Analog phone placement, MDF/IDF cable build out,

Toll Free/Long Distance routing, Internet, PIP, LAN/WAN

interfacing, VPN Migration, OC48/DS3/DS1 Networks, ISDN PRI,

T1/DID, Co-Location build-out, and DSL services. Supervised

Field Technicians installing phone stations/cabling and data

with Ethernet/switch connections. Each project involved a post

sales-to-end process including spreadsheet summaries,

statement/scope of work escalation initiation, risk/stakeholder

management, order entry submission, translations, provisioning,

migrations, and Field Operations Groups including cutover and

post-project support. Implementation includes coordination

with all inter departments, LECs, venders, and customers.

Also, perform technical support and trainer for staff and

customers on applications and worked with SDLC/IT Development on

new processing programs.

. "INNER CIRCLE 2000" Award winner 2002/Top revenue

generation

. "CIRCLE OF EXCELLENCE" Award winner 2003/Customer

satisfaction

Prior to 1997

University of Chicago - Chicago, IL

Senior Analysis

Research product markets, design solutions to applications,

implement PBX/Key phone installations, document and support user

voice/data/LAN/WAN networks for the University and associated

hospitals. Project assignments include Fiber Optic/DS3/DS0

networks, ISDN BRI, Voice Mail/IVR and Audio/Recording systems,

32,000 station PBX, 50 work station Ethernet LAN connected to

Cabletron hub with fiber connection to IBM RISC 6000. Complete

implementation and installation of Video Teleconferencing

Systems with MCU networking, Desktop Video, ISDN BRI LAN

Bridging, and MIS Operations of Call Detail Records and TMS

Accounting/Billing.

General DataComm, Inc. - Oak Brook, IL

System/Sales Engineer

Design, configure, price and develop cost effective voice/data

networks consisting of T1, FT1, and ISDN PRI capabilities, STDM

multiplexers, X.25 packet PAD/switches. Dial Backup systems, Network

Management systems, Modems, Digital Channel Banks, and LAN/WAN products.

Responsibilities included general technical support for sales and

performing solution presentations to customers.

AT&T Communications, Inc. - Chicago, IL

Project Manager/Engineer and Systems Manager

Responsible for implementation and costs/revenue tracking of

nation wide installations of SL-1, NEC 2400, and David

voice/data systems with Hotel/Motel, ACD, Voice Mail,

Operator/911 features.

Responsible for development of installation/maintenance pricing

and cost/revenue PC, training/supervision of staff of three (3).

Performed as staff member reporting directly to the Ameritech

subsidiary Vice President and Directors to standardize methods

procedures, and contracts.

Chicago Board of Trade - Chicago, IL

Telecommunications Supervisor

Responsible for successful installation/maintenance operations

of CBOT PBX InteCom S/40&80 systems consisting of 16,000 voice

ports, 200-1A2 ports, 30,000 house pair cable plant and

distribution, trading booth private line services, and remote

CPUs with Fiber Optic links. Supervised a staff of eight (8),

installation and maintenance crew of five (5), and two (2)

clerical members.

Education: Bachelor's Degree of Electronic Engineering

DeVry Institute of Technology, Chicago, IL

GPA 3.2/4.0

Master's Degree of Telecommunications

DeVry University/Keller Graduate School of Management, Chicago, IL

Working on completing a Master's Degree of Telecommunications

Training: Voice/PBX Data Fiber

IBX S/40 Cisco 2811 Rockwell 21130D/1565D

Hotel/Motel/ACD/Operator 3600 Tape/Contr Adtran 908e

NTI SL-1 8600 Disk/Contr. Rockwell 3X50 M13

NEC 2400 4395 FAM AT&T DDM-1000 M13

ITT 1A2 GDC MUX Engr. Telco Systems 828A M13

Centigram Advanced TMS

AVT Call Xpress Netcon

Norstar Newbridge 3600

Fujitsu F9600 ADC 1000 CHB

Cabletron EMME

Local Number Portablity

PC

IBM Compatible Pentiums,

PC Programs

Windows XP and 7, MicroSoft Office (Excel, Word, Publisher,

Outlook, Visio, Power Point), ACAD, AutoSketch, PhotoShop 7.0,

Steinberger Cubase VST Recording Manager.

References available upon request.

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