Customer Service Project Manager
Resume:
Alicia Kowalski
************@*****.***
Job History:
Home Based Travel Counselor (2011- )
Corporate & Leisure
Certified: Accredited Cruise Counselor (ACC)
Carnival Cruise Line Specialist
Certified Travel Consultant (CTC)
Destination Specialist (DS)
Disney Specialist
Luxury Cruise Specialist
Certified Performance Facilitator & QA
Certified - Disney Dining Reservations (2011- )
Certified - Carnival Cruise Lines (2011 - )
Virtual Solutions Corporation
President - Virtual Solutions, LLC
President
CLIA Agency Membership
Accredited & Certified in Cruises
Reservations – Hospitality
Reservations
Reservations- Dining Shows & Children’s Activities
Reservations-
Reservations - Vacations
Customer Service – Travel Agent Sales & Direct Consumer
Twin Oaks Plaza (2005 - )
- Twin Oaks Plaza (Co-Owner)
- Project Manager - Financial
- Mancino’s Pizza & Grinders (Previous Co-Owner)
The Construction Pro’s, LLC (2001 –)
Designer Additions, LLC & Pelican Bay Builders. LLC
- Co-Owner
- Construction Project Management
- Executive Assistance
- Financial (Full Bookkeeping & Project Organization)
- Graphic Designer
Salon Techniques (1993 – 1999)
- Salon Operations Management
- Financial
- Organized & Managed Calendar of 12 Stylist & Reception
- Executive Assistance
- Salon Receptionist
- Customer Service
- Graphic Designer
-
Ashley’s (1989 – 1991)
- Waitress/Bartender
- Hospitality Management
-
Fitness USA (1988-89)
- Bar Operations Manager
- Bartender of Health & Fitness Beverages
- Reception
-
- Sparr’s Flowers
- Cashier – Design / Evening Operations Mgmt.
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-
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- Education:
-
Travel Certifications-
-
- Disney’s College of Knowledge – Diploma Graduate
- Starwood Hotels & Resorts – Diploma Graduate
- NCL – University Diploma Graduate
- Royal Carribean – Diploma Graduate
- Celebrity Cruises – Diploma Graduate
-
Home Based Travel Counselor
Certifications:
Accredited Cruise Counselor (ACC)
Carnival Cruise Line Specialist
Certified Travel Consultant (CTC)
Destination Specialist (DS)
Disney Specialist
Luxury Cruise Specialist
-
Arise Virtual Solutions
- ACP Certification: Arise Virtual Solutions
- Disney Dining Reservations Certification: Walt Disney World
- Carnival Cruise Lines Certification : Customer Service – Travel Agent – Direct Sales
-
- PMP Certification
- – Pursuing56 hours of coursework (not just standard 35hrs.)
-
- University of Michigan
University
- School of Management
- International Business Major
-
University of Phoenix
- Pursuing a Bachelors of Science –
- Business Management / Accounting
- All requirements for Business Management Complete
- GPA of 3.7
-
Henry Ford Community College
- Associates in Fine Arts
- Honors Graduate
- Graphic Design Major
- Art History Major
-
- Plymouth – Canton High School
Plymouth
- Diploma Graduate
- Business Management, Accounting, & Fine Arts Major / Co-op
In summary I would like to emphasis:
Twenty-three years of Professional Experience consist of:
Business Consulting
Business
Commercial & Residential Construction Management
Project Management
HR & Operations Management
Property Management
Property
Salon & Spa Management
Salon
Hospitality Management
Hospitality
Vacation Management
Vacation
Business & Leisure Travel
Retail Management
Health & Fitness Management
Skills:
Microsoft Office
Word
Access
Publishing
Accounting
Excel
Power Point
Outlook
Adobe
Illustrator
In Design
Photoshop
Professional
QuickBooks Pro
General Ledger
Project Financial Mgmt
Payables
Receivables
Expenses
Reconciliation
All Invoicing
All Reports
Inventory
Vendor Mgmt
Payroll
Internet Banking
Marketing
Customer Service
Property Management
Human Resources
Internet Research
Instructional Training
Learning Management Systems (Design)
Travel & Hospitality-
Citrix & Avaya
Adobe Meeting
Sabre
References
- By Request
I can assist in making your workload easier & target on creating success.
I'm located within the Detroit, MI area. I will work virtual or relocate to join a team of other professionals from
anywhere in the United States also.
anywhere
Contact this candidate