Service Manager

Trisha Morrisette

[**** Indian Springs Ct, Joliet, Il 60435] [630-***-****] [*************@*****.***]

Objective I am a hard working self motivated person. I‘m sure I will be an asset to the company.

Experience Sales Assistant

Feb 2012 to July 2013 Fixedopjobs.com

Set up appointments with potential customers

Manage supervisor’s schedule

Accounts receivables

Warranty Administrator

August 2004- Feb 2006 Patten Power Industries, Elmhurst,Il

Submitted warranty claims for Caterpillar. Reconciled schedules.

Recouped over $180,000 in lost warranty monies

Certified as a green belt in Six Sigma

Warranty Administrator

June 2003- August 2004, Napleton Auto Group, Oak Lawn,Il

Submitted warranty claims for Honda, Dodge, Kia and Porsche

Submitted extended warranty claims for Dodge and Kia

Reconciled schedules for above mentioned manufacturers

Worked with ADP, Microsoft word and excel

Warranty Administrator

Feb 2000- June 2003, Laurel Auto Group, Westmont,Il

Submit manufacturers and extended warranty claims

Reconcile both schedules

Generate, dispatch, book and close roadside assistance claims

Set up service appointments

Cashier/ switchboard when needed

Work with ADP, Word and Excel

Customer Relation Manager

Troubleshoot customer concerns for Mercedes, Audi and BMW

Calculate dealerships survey scores

Service Advisor

Service Advisor/ Parts Department

Aug 1997 Feb 2000, Currie Motors, Countryside,Il

Education Nazareth Academy- 1994

Pivot Point International-1995

Interests I have also worked as a Service Advisor and in the parts department. I am very familiar

with the workings of a service department and would be an asset to your company.

References References are available on request.

Trish Morrisette

630-***-**** *************@*****.***

Trish Morrisette

630-***-**** *************@*****.***

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