Customer Service Management

Christian Cruz

Network Technician at Buen Samaritano Hospital

*.****.****@*****.*** - 787-***-****

Work Experience

Network Technician Apr 2013 - Present

Buen Samaritano Hospital

Aguadilla, Puerto Rico

• Evaluate and solve problems on the network information's

• Install printers and peripherals devices to network

• Install software on the working stations

• Install new computers to the network

• Provide trainings to system users

• Create system software's backup and secure the information

• Management of support tickets

• Ensure system performance and management of them

• Manage electronic health record performance

• Troubleshooting tasks

• Remote support to users

• Manage phone calls

Other task related to system network

Cashier Jan 2010 - Apr 2013

Sears Holdings - Big Kmart Stores

Aguadilla, Puerto Rico

• Run register efficiently and quickly without sacrificing customer service

• Knowledge of the store

• Handle purchases made by customers

• Accounting profit of sales

• Perform duties like stocking, inventory management and merchandising

• Customer service

Technician Assistant Jan 2009 - Jan 2011

University of Puerto Rico

• Computer maintenance

• Fix and repair computer's problems

• Hardware and software maintenance to computers

• Troubleshooting works

• Ensure that laboratory standards and policies are met

• Support to students

• Install printers to networks

Education

University of Puerto Rico in Aguadilla 2007 - 2012

Bachelor's, BBA / Computer Information Systems

Pontifical Catholic University of Puerto Rico

Master's, MBA / Management Information Systems

Skills

Management Marketing MIS RICO Accounting Customer Service Inventory

Inventory Management Merchandising Profit Sales Computers Printers Software

Troubleshooting Computer Maintenance Hardware Laboratory Students Backup Data

Health MBA Peripherals System Performance Access Active Directory AVG Browsers C

C# DHCP Evolution GIMP HIPAA HTML Internet IP Java Joomla Languages

Linux Microsoft Office Oracle Photoshop PHP Pressure Programming

Programming Languages Project Management Prompt Remote Administration SharePoint

SharePoint Designer SwishMax TCP TextPad Viewer Visual Basic VMware

VMware Workstation VNC VPN Windows Windows 7 Windows Server

Help Desk ( expert, 2 years )

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