Customer Service Quality Assurance

Kenneth Williams

***** ********** ***** . *******, ***** . 77083 Cell: 713-***-****

*******@*****.***

Seek A Challenging Position

I am interested in a company that values customer relations, where I can

join a strong team and thrive in creativity and have a positive impact on

customer retention and sales." I have a dynamic and progressive approach

to my work.

Summary of Qualifications

I am dedicated with over 15 years of experience in management, Sales and

customer service. I have excellent communication skills and am able to

coordinate responsibilities in a fast- paced environment. Computer skills

include windows, word and excel. I have excellent leadership and very goal

orientated. I am very communicative, organized and competent.

Professional Experience

D.B.I. Transport Service

Logistics Manager-June -December-2013

< Schedule the day-to-day movement of freight with drivers and customer

service.

< Responsible for daily dispatch operations of approximately 100

outbound loads weekly.

< Responsible for daily dispatch operations of backhauls.

< Ensure adequate equipment is available for shipping needs.

< Ensure DOT rules and regulations are followed.

< Responsible for driver training and oversee safety program for all

employees.

< Hold monthly safety meeting for all drivers and office employees.

< Monitor drivers' hours and logs.

Oldcastle/Best Masonry

Fleet Manger/ Dispatcher 2001- June-2013

Specializing in maintaining customer relationships, by executing problem

solving mechanisms in a prompt and timely manner. Receive and prioritize

calls and complaints from the customers concerning deliveries, determine

the nature of the problem.

Manage the on time service provided to all customers.

Maintain verbal contact with driver for the purpose of updating in-progress

calls and continually update responding trucks.

Actively participate on the safety committee team for quality assurance and

maintain driver logs and follow all DOT safety regulations.

Maintain driver's daily activity.

Perform follow-up on dispatches.

Schedule maintenance on all trucks and equipment.

Education

High School Diploma (1985) University Of Houston

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