Customer Service Manager

Joshua Pierce 480-***-****

*** *. **** **., ********, Arizona 85224 *********@*****.***

Objective

Achieve a challenging position that utilizes my skills and provides

opportunity for future growth and career within a company.

Professional summary

Motivated, personable, business professional with a successful record of

excellent customer service in a fast paced environment. Diplomatic and

tactful with professionals at all levels. Accustomed to handling

sensitive, confidential documents. Very quick learner and adjusts well to

whatever challenges and changes arise. Flexible and versatile - works

well under pressure while maintaining a positive attitude. Accustomed to

working with different cultures. Thrives in a fast-paced, deadline driven

environment. Great team player.

Skills

DOT AZ Hazardous Material Certified

IATA AZ Hazardous Material Certified

IMDG AZ Hazardous Material Certified

SAP - Shipping & Receiving

(Forwarder/Integrator shipping)

Management/Supervisory experience

Microsoft Office

Excellent Communication skills

All types of Fork Lift Certified

(includes Turret trucks)

Professional Experience

Intel Corporation, Chandler, AZ

01/2012 - Current

Hazardous Materials Technician/Hazmat Shipper

Responsibilities:

Management of all chemical waste offloads for Fab

Responsible for hazardous waste segregation and disposal

Validation of MSDS shipments for Fab/Warehouse

Shipment of hazardous materials

Direct interaction with subcons, engineers, and chemical company vendors

in managing the chemical waste for Fab

Interaction with internal customers to solve issues, etc.

Schenker Logistics, (Intel Fab) Chandler, AZ

12/2007 - 12/2012

Shipper

Responsibilities:

Process SAP Orders through multiple shipping systems

Physical boxing of product, palletization, preparation for shipping

Inventory Management and movement of goods

System closure of daily shipments

Loading of trucks

Interaction with internal customers to solve issues, etc.

Desert Sky Landscape, Scottsdale, AZ

3/2004 - 12/2007

Operations Manager

Responsibilities:

Daily scheduling for 7 crews

Managed daily check of jobsites to ensure tracking to schedule required

Responsible for ordering all materials for jobs

Managed trucks and maintenance schedule to ensure equipment was

operational for daily functions

Supported customer service directly with customers and point of escalation

for any issues

Tracked payroll hours for crews

Responsible for hiring of any additional crew

Water and Ice Carwash, Phoenix, AZ

1/1999 - 3/2003

Wash Manager

Responsibilities:

Ordering all products for Wash

Managed 15 employees

Payroll monitoring and submission

Customer Service for all customers

Education

Red Mountain High School, Mesa, AZ

Diploma

May 2001

Motorcycle Mechanics Institution, Peoria, AZ

Honda Certification

Mesa Community College

Working towards Bachelors Degree

References

References are available upon request.

Contact this candidate