Information Technology Help Desk

OBJECTIVE

To obtain A challenging job with tasks that will enhance and maximize my knowledge experience for the Information Technology field.

EXPERIENCE

IT Specialist, us army, Georgetown, Delaware 2012-present

* Worked directly with supervisor while monitoring and maintaining all assigned communication devices up to, but not limited to; routers, switches, satellites, radios, computers, and Cisco VOIP phones.

* Maintains routers, switches, taclanes, computers and phones to improve the network for the U.S. National Guard Armory located in Georgetown, DE.

* Set up and maintained Satellite communications Transportable Terminal (STT) for U.S National Guard Armory located in Georgetown, DE.

deployed IT SPECIALIST, us army, Afghani stan 2013-2014

* Provided help desk and network operations support with elevated help desk administrator account.

* Monitored and maintained the Forward Operating Base communications network which included switches, routers, taclanes, radios, computers, Cisco VOIP phones and FMV/screens.

* Planed, supervised, coordinated and provided technical assistance for the installation of Secret Internet Protocol Router Network (SIPR), Combined Enterprise Regional Information Exchange System(CENTRIX), and Non-Secure Internet Protocol Router Network (NIPR) cables

* Installed computers and Voice over IP phones throughout the entire FOB in order to expand the communication infrastructure on 3 different networks including SIPR, CX-I, and NIPR.

* Maintained network infrastructure by resolving issues such as creating and terminating user accounts on tactical SIPR, CX-I and NIPR exchange services, and active directory for all of the provinces located in East Afghanistan.

* Monitored quality of work and performance to ensure excellent signal support was provided to over 5000 users

* Ensured incoming replacement crew members had elevated accounts needed to perform FOB tasks and enhanced their technical, tactical, and networking skills.

EDUCATION

Wilmington university Information systems management 2013-present

FORT GORDON- INFORMATION TECHNOLOGY SPECIALIST: 25B - ARMY NATIONAL GUARD ADVANCED TRAINING 2011-2012 AUGUSTA, GA

SECURITY + - ARMY NATIONAL GUARD ADVANCED TRAINING - MARCH 2013 BETHANY BEACH, DE

SKILLS

Diligent worker; on time; self motivated; does not complain; can multitask; very people friendly; hands-on worker; learns quick.

REFERENCES & LETTERS OF RECOMMENDATION

Available upon request

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