Customer Service Sales
Resume:
RAQUEL TOTH
Windsor ON N*B 2L1
************@*****.***
Qualification Summary
Established Leadership skills developed through education, volunteer, and
business
. Specialized Communication skills developed in business and
certifications
(Bilingual French)
Smart Serve Certified and Trained in First AID, CPR, and WHIMS
. Proficient in Microsoft Word, Access, Excel, Outlook, Word Perfect,
Lotus, Dealer Sites, Inventory programs, Automotive sites, Corel
presentations, Citrix, and EXF, Dictaphone
Exceptional experience working with product launches from inception to
closing clients
. Exceptional attention to detail, analytical thinking and
organizational proficiency
Education and Professional Development
University of Windsor
2013
Bachelor of Arts and Social Science
Family and Social Relations Degree (Family Focused)
Minor of Women Studies 2013
Panel on Research Ethics
2013
Tri-Council Policy Statement (TCPS2: CORE) Certificate
Ontario Ministry of Training Colleges and Universities
2013
Information Technology - Technical Support Agent Apprenticeship Certificate
Minacs
2007
Customer Relations Specialist Certification
Volunteer Experience
Private Care Provider, Chatham, ON
2009-2010
Assist client and family with a variety of caring tasks
Coordinate routine tasks, and activities
The Gullu Walk, Windsor, ON
2008
. (Peace Activism) Raise global awareness about the genocides taking
place in Africa
(Active Fundraiser) Walk and raise money for relief work
Leader and Motivational speaker, Pain Court, ON
2006
Created activities and workshops for French children in grade 7 and grade 8
Taught personal development skills and was a confidant to children facing
distress
Raquel Toth (Mobile) 519-***-**** (E-mail) ************@*****.***
Page 2
Employment History
Advance Health Media Windsor, ON
(2011 - 2014)
Event Planner and Logistics Coordinator (Bilingual French)
Manage national accounts, liaison between representatives, speakers,
doctors, and venues
Manage records, and access client accounts to ensure accurate meeting
execution
Plan Food & Beverage, Audio/Visual, Meeting & Banquet contracts, and
Speaker Travel
Evaluate costs, negotiate and edit contracts, and enforce policies &
procedures
Manage large figure credit card payments, check payments, and mergers
Logistics, financially closing, compliance auditing, verify cost agreements
were met
Responsibility for high standards of confidentiality
Advise representatives on system operations and client expectations &
procedures
Tech-correspondence, complex computer operating systems, EFX, & Microsoft
outlook
Automated and manual merges, record keeping, recoding, system technical
support
Total client account planning management for Pfizer Canada (National)
Ron Hodgson's Chevrolet Buick GMC Edmonton, AB
(2011)
Switchboard Operator/ Administration/ Parts Accountant
Operate switchboard for two locations, electronic mail, Type and proofread
documents
Maintain and prepare reports, inventories, labeling, and databases
Sort, process and verify vehicle applications, receipts and other documents
Provide business information to clients and the public, and promotional
work
Photocopy and collate documents for distribution, compile data, process
mail and calls
Big3 Pre-owned Centre Windsor, ON
(2011)
Executive Assistant/ Sales, Advertising, and Customer Service Coordinator
Managed sales associates to enforce policies and procedures & Assess
personal growth
Organize daily operations, company directives, customer
inquiries/enticements
Manage advertising campaigns, promotional work, visual appeal to increase
profitability
Sales consulting, selling features consultant, photographer, and website
consultant
Minacs Representative Chatham, ON (2006-
2007)
Customer Relations Specialist
Liaise between dealers and customers, answer inquiries, manage client
accounts
Review warranties, review recalls, access eligibility, resolve complaints,
resolve disputes
Advise on automotive manual guidance, work in collaboration with OnStar
Book keeping, communicate with clients while navigating manuals on the
computer
Heuvelmans Chevrolet Buick GMC Cadillac Limited Chatham, ON
(2003-2007)
Secretary /Night Time Parts Accountant
Reception, Administration, Clerical duties, Inventory, Email & Phone
duties, Parts teller
Recommendation Letter provided: Additional References Available Upon
Request
Contact this candidate