Customer Service Sales
Resume:
[DATE]
ATTN: [NAME or COMPANY NAME]
RE: [Position]
Dear [NAME]:
I am a person with incredible passion for working in the field of Information Technology. I am uniquely qualified to provide
[COMPANY] with the energy and experience that is necessary to consistently implement and manage existing, innovative, and
promising programs. My desire for continual learning, results driven, attention to details, creativity, and a personable personality seems
to be a compatible for positions within your company.
I pride myself in being diligent and proactive, being an effective and efficient team player, and performing duties to the best of my
ability. In addition to these qualities, I will bring effective communication skills, assertiveness, and adaptability to the position, to the
team, as well as to the company. Listed are some of my specific experiences and strengths that I feel would qualify me for the [Position
title] position:
Adaptability: Possesses an outstanding ability to work comfortably and efficiently within a challenging, changing, and high stress
environment while exercising flexibility, teamwork, and an exceptional aptitude in learning new concepts in a short amount of time
and utilize them with great ease thereafter.
Customer Service: Possession of a strong business sense honed by years of highly professional customer service experiences,
combined with excellent organizational quotient, communication, time management, and customer service skills.
Multi-tasking Skills: Being a take-charge person who can multitask as demonstrated by extraordinary abilities. I possess strong
skills in seamlessly managing complex and multiple projects under demanding timelines with emphasis on meticulous attention to
details
I would be very appreciative of an opportunity to discuss specifically how my knowledge, experience, and interpersonal skills can
continue to offer high quality and sustainable programs in the community. Thank you for your time and consideration for such a great
opportunity.
Best Regards,
Leo L. Johnson
Leo L. Johnson
1108 El Camino Real #131 Euless, TX 76040
501-***-**** *************@*****.***
Leo L. Johnson
1108 El Camino Real #131
Euless, TX 76040
Employment History
*************@*****.***
Technician IV
Nov 2013-Present RadioShack Corporate, Fort Worth, TX
Responsible for troubleshooting POS software, hardware, and network related issues
Creates trouble tickets to document and resolve technical issues at the store level
Supports and maintains computer systems, desktops, printers, POS and peripherals
Technical Support & Sales
July 2012-Sept 2013 Monitronics, Dallas, TX
Accurately entered complex orders and/or cancellations into business systems
Established personal relationships with customers, encouraging customer retention
Performed various marketing activities: e-mail blasts, mass mailers, and acknowledgement letters
Assisted customers with an array of technical issues concerning their alarm systems
Field Service/Relocation Orders & Help Desk
July 2011-July 2012 Devcon, Irving, TX
Ensured all Service Level Agreements were met and maintained a score of 96% or above on quality
evaluations
Adhered to established standard operating procedures by handling accounts according to company policy
Logged incidents and service request received by phone calls, emails, and other communication methods.
DSL Tech Support
Feb 2009-July 2011 AT&T, Little Rock, AR
Assistant to Team Lead for a department of approximately 150 employees.
Serviced high priority, loyal customers, and client requests concerning services, products, billing,
equipment claims, and reported problems
Assisted with internet setup and resolution arising from any technical issues via remote takeover, live web
chat, and/or over-the-phone
Maintained a working knowledge of all company products, services, and promotions
Education
September 2005 ITT Technical Institute, Little Rock, Arkansas
AutoCAD
May 2007 Hibbing Community College, Hibbing, Minnesota
Early Childhood Development
Other Experience
Excellent technical knowledge of network and PC hardware. Working technical knowledge of current network
protocols, operating systems, and standards, including POS support. Possesses the ability to read and understand
technical manual, procedural documentation, conduct research into PC issues and products as required. Strong
planning and processing skills. High degree of motivation and initiative. Self-directed with the ability to work
with little supervision.
Contact this candidate