Manager Customer Service

Roy L. Reich

SUMMARY

An accomplished IT Manager with a broad background in technology guiding and supporting

organizations and end users. Strong communication skills and a proven track record of delivering IT

projects that meet or exceed technical requirements and budget expectations.

AREAS OF EXPERTISE

• • •

Project Management Infrastructure Design IT Planning

• • •

Vendor Management Budget/Cost Control Quality Assurance

• • •

Team Building Strategic Planning Six Sigma & Lean

• • •

Contract Negotiations Disaster Recovery Compliance

• • •

Customer Service IaaS/Saas Systems Integration

TECHNICAL SKILLS

SOFTWARE: Dynamics GP, SharePoint, Oracle CRM, MS Office 2010/13/265

MS Visio 2007/2010, MS Project 2010, Sage/Peachtree/Quickbooks

NETWORKING: TCP/IP, VLANs, Active Directory, DHCP, DNS, FTP, ASA, ODBC

DATABASES: Oracle, AS400, Paradox, Dbase, SQL Server, MYSQL, SAP, PeopleSoft

PROGRAMMING: C Net/#, VB.Net, Java, SQL, HTML

OPERATING SYSTEMS: Windows: XP/7/8, Windows Server: 2000/2003/2008/2012, Linux

Ubuntu Desktop/Server, CentOS Desktop/Server, Red Hat

Desktop/Server

VIRTUAL SYSTEMS: VMWare, HyperV

PROFESSIONAL EXPERIENCE

Seminole Nation Division of Commerce/Gaming Enterprise 2009-Present

Developed IT Department from ground up for two organizations. Responsible for all IT hardware and

software procurement and lifecycle management for organizations with total revenue over $20 million

annually.

• Project leader and Administrator for two complete CMS installation/migration projects.

• Project leader and Administrator for implementation of Dynamics GP/Navision systems including

Financial Management, Supply Chain Management, Reporting (Management Reporter and

Integration Manager) Modules.

• Developed and delivered reports, training and support of GP Accounting and Inventory Modules

to meet internal goals based on needs and requirements assessment.

• Developed plan for implementation, training and support of HR and Payroll modules along with

planned upgrade from GP2010 to GP2013 Summer 2014.

• Provide individual and group training for GP2010, Konami, Office Suite, Webdocs and VoIP

systems

• Project leader and Administrator of Webdocs Document Management System for paperless

organization and data de-duplication goals.

• Designed and implemented SharePoint server to improve secure data sharing between internal

and external compliance and auditors.

• Leveraged manufacturing experience to develop Supply Chain Management and procurement

policies to reduce Enterprise costs

• Implemented policies and procedures to maintain compliance with internal and external

regulatory body requirements.

• Developed NAS/SAN Infrastructure to ensure internal storage and backup of critical files.

• Project leader and Administrator of implementation of enterprise VoIP system.

Helicon Data LLC 2010-2012

Founded company to provide IT consulting, support and services to SMBs. Developed long-term support

contracts for local and county governments as well as private SMBs. Successfully completed sale of

organization and all related contracts and assets to business partners.

• Provided cloud based data backup services to clients, IaaS, HaaS, SaaS.

• Installed and maintained GP2010 Financial, HR, Payroll and Manufacturing, Integration Manager

and Management Reporter modules for clients.

• Installed, configured, and maintained Sage 50, Fixed Assets 2013

• Provided end user training and support for GP2010, Navision, Peachtree/Sage 50 systems.

• Assisted clients with migration of data from legacy systems to SQL based systems.

• Developed Scope of Work criteria with clients to ensure measureable progress through project or

support lifecycle.

• Assisted clients with compliance with HIPAA, Sarbanes-Oxley Act and other regulations.

• Developed Process Improvement, Safety, Environmental and IT training manuals, policies and

procedures.

Eaton Corporation 1997-2005

Team member assisting Purchasing, Engineering and Operations department teams with conversion from

ASA400 to Oracle ERP and CRM system. Responsible for transfer and verification of data prior to

delivering to Oracle Implementation Team

• Converted Paradox database to MS Access and delivered to Oracle Implementation Team

• Imported and verified over 50,000 engineering drawings from paper and electronic sources and

delivered to Oracle Implementation Team.

• Imported and verified over 50,000 inventory components with purchasing team and delivered to

Oracle Implementation Team.

• Assisted Operations and Purchasing departments with inventory management and recommended

procurement schedule based on sales forecast

• Assisted with training employees on proper use of Oracle ERP system.

• Assisted with training Purchasing and Accounting employees on proper use of Oracle CRM

system

• Team leader for paperless manufacturing implementation feasibility study

INTERNATIONAL EXPERIENCE

Raffles Design Institute/Jiangsu Polytechnic University 2005-2007

Provided Chinese students with IT, English, Business, and Electrical Engineering training.

• Created and delivered training materials aligned with university and government requirements

• Created and delivered assessments to measure student progress according to university and

government requirements

• Provided IT, English and Business training for Chinese staff and faculty.

Consultant 2006-2007

• Provided IT, English, Business, Manufacturing, Process Improvement training for Chinese and

foreign business leaders and staff members

• Provided senior management assessments of employees skills in IT, English and Business

abilities.

• Redesigned assembly line to include implementation of paperless manufacturing build

requirements.

Education

St. Gregory’s University Shawnee, OK 1999-2001

BS MIS

Certification

APICS-CPIM

Will complete CISA certification within 60 days and begin CISM certification preparation after.

Contact this candidate