Management Technical Support

Paul A. Archibald

**** ****** ****, ***** **** CA, 95401

**************@*****.***

Phone: 559-***-****

SUMMARY

I am a technical professional with over 25 years of experience ranging from aircraft

mechanical maintenance, fabrication and design, Software technical support, illustration

drafting, department management, technical account management, and documentation.

Interested in a technical position within with a creative, team-oriented environment. Hands-

on team player with can-do attitude and customer account/relations management

experience.

PROFESSIONAL EXPERIENCE

Dragonfly Aviation, Santa Rosa, CA 2002-Present

Aircraft Mechanic, maintenance shop management(Director of Maintenance),

Lead mechanic, responsible for on-going service, repair and mechanical upkeep of small fleet

of aircraft for the flight school, as well as outside maintenance of general aviation aircraft

throughout the area. Management of team of aircraft mechanics and other personnel.

Conduct research on parts and best methods of repair, order and inventory control of parts,

maintain documentation, and manage annual FAA maintenance certifications. Also function

as systems analyst and support, managing, installing, building, trouble-shooting and

upgrading computer systems as necessary.

PA DESIGN, Fremont, CA 1992-2002

Owner / Chief Designer

Technical Illustration/Custom Metal Fabrication/Photography

Created designs and illustrations for various clients in the legal industry, including previous

employer, SMMF&F. Produced new and editing existing patent illustrations. Design and

fabrication of specialized metal fixtures and custom wood products.

Greentree Systems, Campbell CA

2000-2002

Software technical support

Performed customer technical support for Human Resources applicant tracking and

employment management software system. Build new custom system modules for new

customers./modified-upgrades customer systems, etc.

R. W. James Packaging, San Jose, CA 1997-2000

Wood Packaging Designer, Sales Account Manager

Management of many large accounts with intensive customer contact, New account

specialist, design of protective packaging for large, extremely delicate instruments that must

be safely shipped all over the world without damage. Requires detailed analysis of possible

faults that can cause damage to the product and designing the container to protect it from

any possible shock and vibration.

Skjerven, Morrill, MacPherson, Franklin & Friel (SMMF&F) – San Jose, CA

1991-1997

A former leading patent and trademark law firm in the Bay Area.

Draftsman/Technical Illustrator

Responsible for illustration of design and utility patent applications for over 80 attorneys.

Streamlined department by utilizing more efficient software and hardware to increase

productivity by 50%. Developed databank archive system providing organized, increased

access to historical illustrations. Responsible for moving department from an at-loss service,

to a revenue-producing sector.

EDUCATION

• 1986, AA – Santa Rosa Junior College, Santa Rosa, CA

• 1987_1990 – Advertising Major, San Jose State University, San Jose, CA

• 2006 – Advanced AutoCAD Studies

• 2007 – Light Sport Repairman, FAA Aircraft Mechanic License and Certification

SKILLS

• Proficient in both Windows PC and MAC environments

• Advanced proficiency in the following applications:

- QuickBasic - Microsoft Office

- Microsoft Access - Clarify Clear Support

- Deneba Canvas - Visio Technical

- Adobe Illustrator - Adobe PageMaker

- Adobe Photoshop - AutoCAD LT

- AutoCAD - QuickBooks

- HTML

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