Project Manager Management

GARY MATTOX **** TURNBERRY CIRCLE • SARASOTA, FLORIDA 34241

(941) 408 - 6978 • ***********@*****.***

I T Program/Project Management – Business Process Architect

SYNOPSIS

Over 20 years experience managing IT service delivery through technical people, complex engagements and

multi-disciplined projects. Proficiencies in meeting strategic goals through IT team management, project

management, budget management, contracts/proposal management and vendor management. Develops

process solutions, software solutions and hardware solutions to industry standards using ITIL, PMBOK, SDLC

and AGILE methodologies. Strong entrepreneurial team spirit and interpersonal skills with the ability to think

strategically and work with diverse internal and external teams and stakeholders. Self motivated and capable

of communicating at all levels of an organization.

PMP – Certified Project Manager

ITIL – Certified Senior Level Technology Manager

TS/SCI – Top Secret Security Clearance

SELECTED ACCOMPLISHMENTS

Sr Project Manager/Architect: Managed the IT Continual Service Improvement Department (CSI) with

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18 technicians & project managers. Managed the development and acceptance of IT strategy alignment

projects across US Special Operations Command (USSOCOM) MacDill AFB, Tampa FL using internal &

external teams. Facilitated strategy alignment workshops to enable the business analysis, development and

adoption of new IT capability. Delivered 29 separate IT service management projects.

Sr Program Manager: Managed the Project Management Office. Program Mgr on a multi-year Oracle

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ERP/CRM ITIL based business process improvement project for a large Florida corporation delivered on

schedule and on budget as designed. Also, managed internet, intranet and windows software development

and support services projects for all corporate business applications. Numerous operations projects

implemented. Multi-million dollar budget responsibility.

Sr Professional Services Consultant: Joined IT management teams as a Senior IT Project Manager/

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Solutions Architect to deliver IT Service Management engagements to a wide variety of corporate clients.

Implemented consulting engagements for Project Management, Incident Management, Change

Management, Problem Management, Configuration Management and Asset Management.

Sr Program Manager: Managed numerous internal software/hardware projects to align business systems

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to business processes. Developed numerous software solutions, built a data center with redundant security,

power, fire suppression, storage, etc. Improved corporate workflow and productivity by leading business

process improvement projects (BPI) across engineering, marketing, accounting and human resources

departments. Multi-million dollar budget responsibility.

CAREER SUMMARY

SITEC - US SPECIAL OPERATIONS COMMAND, MACDILL AFB, TAMPA 2011-2013

Sr Project Manager/Architect Continual Service Improvement

Managed staff of 18 technicians and project managers. Facilitated 29 business process workshops to align

USSOCOM IT departments to ITIL Service Management and Operations standards. Trained Government

Process Owners and contractor Process Managers in all 29 IT Service Management best practices.

Documented changes and new functionality in formal release documents. Responsible for the development,

delivery and USGov acceptance of 29 IT projects across SITEC. Security clearance: top secret (TS/SCI).

R esume Continues…

GARY MATTOX

941-***-**** • ***********@*****.***

CONSULTIS PROFESSIONAL SERVICES– TAMPA 2008-2010

Sr. Professional Services Consultant/Architect

Senior Consultant responsible for the delivery of complex strategic and operational IT engagements to a wide

variety of corporate clients. Served as an experienced senior business process architect resource by joining and

supplementing IT management teams. Led projects in Technical Support, Incident Mgmt, Problem Mgmt,

Change Mgmt, Configuration Mgmt and Asset Mgmt best practices. Clients include; Dept of Defense (DoD,

Wash DC), Liberty Mutual (Boston), National Education Association (NEA, Wash. DC), Environmental

Protection Agency (EPA, Wash DC), State of Florida (Tallahassee), Northrop Grumman (Houston), Alberto

Culver (Chicago), New York Board of Corrections (New York).

PGT INDUSTRIES INC, (2500 EMPLOYEES - VENICE) 2005-2007

Sr Program Manager

• Senior technical program manager responsible for program management of technical support, business

application development and business process improvement projects. Negotiated and managed contracts.

Developed project plans, budgets, staffing of internal and external teams. Developed training programs

and documentation to train internal departments to fully utilize new systems functionality. Managed the

Project Management Office.

• Served on the Change Advisory Board as the senior management representative.

• Managed projects thru full Project Development Lifecycle from initial requirements gathering thru

contract negotiations thru development thru testing thru end user training of the customer base.

• Developed, documented and trained personnel in new business functions mapped to new systems

capabilities.

PINNACLE TOWERS/GLOBAL SIGNAL, (TELECOMMUNICATIONS COMPANY - SARASOTA) 2000-2004

Sr Program Manager

Managed the Information Systems Department. Directed the design, implementation, and ongoing

management of internal systems and technology projects to facilitate business objectives. Senior technical

leader on business process improvement projects. Resolved risk management issues and compliance issues

through new business system controls. Developed relationships with consulting services firms and managed

outsourced projects and budgets. Multi-million dollar budget.

Increased business productivity by designing and developing operational projects and reporting solutions

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across all departments.

Lead projects to improve marketing/sales productivity, increase remote engineering effectiveness, reduce

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aging accountants receivable balances, eliminate the need to employ a second-shift staff and eliminate a

satellite office.

Reduced business risk by implementing new policies, procedures, software and servers. Implemented

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business continuity plans, redundant storage solutions, failsafe rollover servers, and offsite storage of

mission-critical data.

R esume Continues…

GARY MATTOX

941-***-**** • ***********@*****.***

ARTHUR ANDERSEN LLP, (BUSINESS MANAGEMENT SOLUTIONS ) 1998-1999

Sr. Technology Manager, Practice Management Systems

Designed, implemented, and managed hardware and software projects in support of the company’s business

processes.

Served as a member of the Arthur Andersen Technology Review and Advisory Board at the national level.

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Improved customer service levels through the implementation of a CRM system that enabled the

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documentation of all customer sales, service requests, upgrades, and contacts.

WINGATE ENGINEERING INCORPORATED, (CONSULTING SERVICES FIRM - DAYTONA 1994-1998

Entrepreneur – VP of Business Development – Engagement Mgr

Co-founded this technology services firm, with primary responsibility for developing business relationships

with clients and leading project engagements. Designed, implemented, and supported custom hardware and

software business solutions for clients.

Engagement Mgr on 4 year multi-region data management project for Florida Power & Light (FPL).

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Devised a supply chain and distribution solution for a national distributor of golf merchandise as well as

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developed the first website for the LPGA (Ladies Professional Golf Association), Arnold Palmer and

numerous golf courses. Founded the InternetGolfClub.com, a golf travel website.

SALES PARTNER SYSTEMS INCORPORATED, (BUSINESS MANAGEMENT SOLUTIONS - DAYTONA 1991-1994

Manager, Technical Support

Directed team providing custom software and hardware business services. Developed systems for sales

management, customer relationship management, order fulfillment, and warehouse inventory management.

Hired and trained the software development team.

Expanded existing markets through the implementation of a new value-added internal consulting service.

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Increased corporate sales by providing a more robust support structure than that of competitors.

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GE AEROSPACE, (GLOBAL DEFENSE CONTRACTOR - DAYTONA 1983-1991

Lead Project Engineer

Designed, developed, and implemented real-time simulation products marketed to the aerospace and military

community. Created real-time graphics for out-the-window displays on projects for such clients as Lockheed

Martin, Boeing, Italia, Israeli Air Force, US Air Force, US Marines, and US Army.

Increased the effectiveness of military training of special operations forces through the development of

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realistic training simulations.

Expanded and supported marketing campaigns targeting military clients by delivering formal system

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capability demonstrations to senior military personnel.

R esume Continues…

GARY MATTOX

941-***-**** • ***********@*****.***

EDUCATION

1983 – 1985 UCF, College of Engineering Orlando, FL

1980 – 1983 UK, College of Engineering Lexington, KY

INTERESTS

Fishing, Boating, Racquetball, Tennis, Woodworking, Golf?

COMMUNITY SERVICE

SAMPLING OF BOARD OF DIRECTORS & OFFICES HELD 1990 - Present

Vice President & Board Member of local Sarasota 501c3 food/clothing outreach to the homeless.

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Treasurer, United Child Care of North Florida (feeds hundreds of at-risk children per day, $4M budget)

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Inmate Encounter (counseling and family services for the incarcerated, federal & state institutions across

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Florida, 200 counselors statewide)

President, Vice Pres & State Rep for Kiwanis International

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Youth Programs: Soccer Coach, T-ball Coach, Softball Coach, etc.

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Deacon, Presbyterian Church of America

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Active church youth leader

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SECURITY CLEARANCE

TOP SECRET (TS/SCI) Active Clearance

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