Customer Service Software
Resume:
Terance R. Davis
Dallas, TX ***41
Home: 972-***-****
Cell: 469-***-****
*********@*****.***
Objective: To secure stability in a company while going to school to receive my Associate
Degree in Information Technology.
Education
ITT Technical Institute, Desoto, TX September 2012- June 2014
A.Maceo Smith H.S 1999 September 1995-May 1999
Work Experience
IT Support Specialist 03/13-Present
Aegis USA Inc.
Irving,TX
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-
mail, network and peripheral equipment problems; makes repairs and corrections where required. Installs,
assembles and configures computers, monitors, network infrastructure and peripherals such as printers,
scanners and related hardware. Installs, configures and upgrades operating systems and software. Installs
software and full imaging of software. Review, test and deploy software patches. Acts as a technical
resource in assisting remote users to resolve problems with equipment and data. Familiarity with Linux.
Software support background, familiarity with IP firewalls and routers. Knowledge in Wireless
communication. Review, test and deploy software patches.
Stand-up Forklift Driver 04/12-3/13
Select Staff Temp. Services
Barcel Inc. Coppell, TX
Retrieve product from trucks and stage product in different areas in the warehouse. Ability to
identify material using batch numbers in product codes. Forklift certified.
Boxformer/ Forklift Driver 01/12-04/12
Randstad Services
Coco-Cola Dallas, TX
Inspecting boxes to make sure there are no defects when you are feeding the boxformer on the
production. Troubleshoot problems with machines and analyze and solve the situation so the
machine keeps producing. Ability to understand each machine and keep up with production line.
Forklift certified.
Palletbuilder/Batcher
Dr. Pepper Irving, TX 01/10-12/11
Ability to produce 4 or more pallets per hour after training period of 6 weeks is over. Ability to
multi-task and read while riding a electronic pallet jack. Ability to learn how to build each pallet
with Dr. Pepper products. Ability to understand weights of different ingredients and how to
change weights over and how to mix and read the formula.
Assembler/ Material Handler
Spherion Staffing Dallas, TX 11/08-01/10
Packing product in boxes for vendors and customers and inspecting for bad codes, weak seals, or
bad presentation. Understanding all safety hazards and procedures in the warehouse. Scanning
finished good to be staged in the designated area for pick-up. RF certified and electric pallet jack
certified.
Security Officer/ Security Supervisor
Whelan Security Dallas, TX 02/06-09/08
Ability to understand buildings’ post orders and procedures. FIRST AID and AED certified in
case of emergency situations. Ability to patrol high rise facility hitting every point using a proxy.
Ability to supervise a small group of people over buildings’ post orders and procedures. Train
new officers on foot patrols using the proxy. Understanding how to write daily activity reports
Security Officer
Securitas Dallas,TX 01/05-02/06
Ability to understand buildings’ post orders and procedures. FIRST AID and AED certified in
case of emergency situations. Ability to respond to emergency in a quickly manner.
Understanding how to write daily activity reports.
Customer Service Rep
Neiman Marcus Direct 02/03-01/05
Answering inbound calls for Neiman Marcus customers. Ability to multi- task. Ability to take
catalog orders and also handle payment information.
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