Manager Customer

Dennis Christman

**** ******* ****** *.*.

Canton, Ohio 44721

Phone: 330-***-****

E-Mail: **********@***.**.***

CAREER SUMMARY

Launched my entrepreneur spirit at age 12, working successfully throughout high school.

Professional career started at Tradco, beginning in production. Achieved several promotions by making

strong positive contributions in Production, Warehouse, Inventory Control, Purchasing, Fleet, and Logistic

Management by developing each department with hard work, passion, and policies that increased profits.

Last 15 years as Vice President of Operations, managing these Departments by initiating positive policies

with emphasis on leading by example and building a positive culture with Team Oriented attitudes / goals.

Building on my entrepreneur passion, I created Whitmer Marketing, an independent sales service by

combining all of the skills developed by my previous experiences leading to a successful venture.

PROFESSIONAL EXPERIENCE

Integrated Logistic Services: Wooster, OH. ( 2011 - 2013 )

Business Development and Account Manager

New Business Development for Logistic services through cold calls, previous relations, researching

and networking.

Excelled in locating positive opportunities, focusing on pinpointing " Gate Keeper " contacts to

achieve positive results.

Generated outstanding written communication through initial follow up, consistent contact and all

requests.

Established customer relations by building relationships reinforced with commitment to service and

communication.

Secured and developed new accounts involving requirements in both Truckload and LTL services.

Managed and expanded customer relationships towards long term opportunities generating positive

growth.

Whitmer Marketing LLC. : Canton, OH ( 2002 – 2011 )

CEO and National Sales Manager

Created Whitmer Marketing to provide sales services and consultation for Transportation and

Manufacturing Industries.

Personal Contact with over 1700 Targeted Companies marketing Services and Interest to add to

company’s success.

Developed relationships for Carriers and Freight Brokers generating revenue over 1 million for year.

Secure and Nurtured positive relationships with Shippers for Carriers long term services and

prosperity.

Developed Excel spreadsheets to monitor Customer activity and profitability by individual accounts.

Provided Highest Level of Service with emphasis on strong communication, integrity, and dedication.

Enhanced Service for both Carriers as well as Accounts by documenting requirements, problems,

and solutions.

Excelled in Organizational Skills, Problem Solving, and determining strongest contacts and services

required.

Built Personal Relationships through consistent contact, communication, and identifying priorities.

. Accelerated Carriers growth and profitability securing customers including L’Oreal, Lincoln Electric,

US Can, and additional shippers totaling over 7500 Truckload Shipments within a 7 year period.

Tradco Corporation : Akron, OH. ( 1986 – 2002 )

Vice President of Operations

Managed Multi Departments, implementing responsibilities and policies for continuity driving positive

results with an emphasis on building an enthusiastic culture working as a Team.

Established and Developed Positive Customer Relations including Wal-Mart, CVS, Big Lots and

National Distributors through communicating order processing, concerns, or requirements to promote

growth, streamlining, and profitability.

Inventory Management generating efficient productivity with manufacturing meeting Customers

needs and schedules.

Inventory Control balancing Cash Flow and Space for raw materials needed to meet Customer

needs while implementing agreements with Vendors to have backup raw materials to meet Customer

Emergencies.

Inventory accountability by implementing procedures for monthly physical inventories and

spearheading reconciliation with inventory reports generated through various software programs.

Developed all Product Codes and Assortments for products supporting inventory management and

manufacturing specs providing accurate with quality production.

Responsible for Job Placement, developing and implementing employee policies, creating reward

incentives, or releasing employees not performing at the required level to accomplish their job

successfully.

Logistics Director and Manager.

Responsible for transition from providing transportation services utilizing our fleet to 100% contract

carrier providers.

Developed / Managed relationships with over 50 Top Tier Carries / Freight Brokers to provide

demanding services with aggressive rates while providing services required for our customers

success in a demanding seasonal environment.

Negotiated and Routed over 20 T/L's and 1+ LTL loads using multiple carriers on a daily basis

meeting customers’ requirements while continuing to reduce overall costs for transportation

expenditures by >20%.

Routed Customer LTL orders into productive truckloads achieving improved delivery time while

reducing costs by >25%.

Created confirmation system forwarded to service provider and for matching invoicing for accurate

payments.

Managed assistant to coordinate efficient flow of incoming raw materials and outgoing products to

meet Customer requirements while reducing overall transportation costs.

Audit Payables insuring accurate payment and assuring no additional / accessory charges were

allowed.

Supervised all related claims insuring all losses due to negligence was strongly and fairly

compensated.

Coordinate customer transportation requirements and schedules providing superior communication

for their success.

Director of Fleet

Managed and routed transportation fleet consisting up to 10 semi's / trailers and straight truck.

Monitored driver qualifications and requirements, including log books, driving records, equipment

registrations, and proper placards when required.

Routed drivers with loads, schedules, special customer requirements, and monitored them meeting

appointments.

Developed procedures for drivers to adhere by to provide the Customer the highest level of service

possible.

Coordinated backhauls and negotiated all backhaul opportunities growing overall revenue per truck.

Responsible for hiring drivers as needed to meet ever changing seasonal demands.

Supervised drivers accomplishments with reward system and reprimands when warranted.

Shipping and Receiving Manager

Managed and then supervised manager of shipping of $20+ million and $10+ million receiving of raw

materials.

Created systems for loading utilizing load sheets and secondary supervisor to insure proper loading

without damages creating 99% accurate loading, proper loading eliminating damages insuring

Customer satisfaction.

Created receiving system documenting all incoming materials, checking counts against bill of ladings

and purchase orders with secondary supervision to eliminate errors in counts improving inventory

management.

Responsible for Inventory control of up to $5 + million of products and raw materials.

Supervised monthly physical inventory of both manufactured products and raw materials rectifying

any discrepancies between physical counts and software system counts.

Expedited orders as produced ( 25 - 30 truckloads & 2 - 15 LTL per day ) meeting customer

requirements and generating cash flow needed as well as continuing to maintain floor space for daily

activities.

Purchasing Manager

Sourcing and negotiating contracts of up to $5 million annually including Silgan Plastics, Ashland

Chemical, Shell Oil, Owens-Illinois, MPI Labels, Georgia Pacific, as well as 100+ additional Vendors.

Created Purchase Order requisites to define pricing, terms, and conditions. Supported proper

payments and forwarded to all vendors to achieve legal / professional agreements.

Scheduled all purchases to support efficient production operations, inventory control to

accommodate limited space.

Audited all payables and processed claims due to defects, late shipments determined in purchase

order, or damages upon receiving negotiating aggressive compensation with integrity to continue

building a positive relationship.

Aggressively sourced multiple options to secure optimum pricing while navigating and building strong

long term relationships achieving very competitive pricing coupled with strong levels of service

required for success.

Production Manager

Prioritized and scheduled production on 10+ production operations meeting priorities for customers.

Established lead times on 200+ products while building schedules to meet customer emergencies.

Streamlined flow of inventory on both raw materials and finished products to maintain efficient

operations.

Implemented product development and private label accounts working directly with buyers, including

Big Lots, CVS, Dollar General, Discount Drug Mart, and Certified Oil.

Improved quality control, blending, and material handling by developing procedures focusing on

checks and balances.

Responsible for hiring, developing employee policies, including reward programs to increase

productivity and reprimanding or terminating employees not contributing positive skills or attitudes

that promote success.

Managed, scheduled and motivated 30+ employees daily while grooming Line Leaders for optimum

performance.

Education

Hoban High School

Diploma : Honor Student in top 10% of Class

Tradco Corp : 26 years building a successful manufacturing company starting as line leader

leading to Vice President of Operations.

Achievements and Attributes

. Hazmat Certified : Priority Management Certified : Strong Negotiator : Dependable : Dedicated :

Loyal to Employer : Integrity with Customers and Vendors : Assertive while being Humble :

Outgoing with Humility : Respectful : Team Oriented : Ambitious : Enthusiastic : Strong Work Ethic :

Time Management Oriented: Goal Oriented via GIT ( Get It Done ) : Proficient in Excel and Word

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