Engineer Manager

Name M.E. Adriaansz

First Name Michael

Birthdate 18 02 1973

Residence Almere

Address Drijfanker 37 – (zip)1319DC

Country The Netherlands

Tel (H)+313*-***-**** (C)+316*-***-****

Email *******@*****.***

Drivers License A B / AM

System Engineer / SENIOR Desktop Support

Dedicated All-round Support Engineer with 12 years of expertise providing strategic planning and

execution, support to companies ranging from sole proprietorships to multinational corporations.

Brings advanced understanding of modern controllership best practices, combined with advanced

skills. Proficient multi-tasker, effectively attends to the full spectrum of technological details in multi-

site operations while effectively monitoring corporate technical performance against goals and

objectives

Education Diploma/certificate

Haagland College MMO BD (Economy) 93 94 No

Haaglang College MMO C (Economy) 92 93 No

Role: Administrator: Domino Servers / Lotus Notes & Blackberry Enterprise Server

Company: Aedificomm

Period: April 2011 – Feb 2013

Tasks:

Maintanance of the servers as well in the domain as in the DMZ.

Basically admin work done concerning Lotus Notes for the clients and processes.

Hired to help phasing out the Lotus Notes client and the migration to Microsoft Outlook for Exchange.

BlackbBerry Administration for the Hardware and the Software, involvement from the ordering process to the deployment stage.

Some SAP (client)work is also being advised by me here as I got to work with it.

Role: System Engineer

Company: Mirage Automatisering

Period: March 2010 – April 2011

Tasks:

Support of MKB from the HQ in Amsterdam which contains remote and onsite maintanance for clients.

• 1st line calls accepting and logging

• Analyzing and troubleshooting

• 2nd line handling of logged or requested calls

• Assisting in improving workflows

• Accepting and deploying HW for company and clients

• Assisting with migrations

• Installing and partially setting up servers

• Consulting with team and operation manager about plans

Tools:

Microsoft OS (XP / Vista / 7), Microsoft Servers (SBS2003 / SBS2008 / SBS2011 / EBS / 2008R2 / 2003 / 2008), Hyper V,

VMWare, Microsoft Office, Afas, Accountview, FileLinx, Fortuna, QlickView, Multivers, Sonic Firewall, Exchange 2007, Antivurus

Programs, Lotus Notes, Apple (Ipads / IPhone) BlackBerry (BES / Handhelds) Java Loader

Role: Support Analyst

Company: Biogen Idec

Sep 2006 – Jan 2010

Tasks:

Initially engaged a contract to collaborate and support the Dutch subsidiary. After the first successful, collaborative year extended

consulting engagement; thus expanding support for affiliates across the Benelux. Currently serving as freelance / contractor for the

Benelux affiliate while the company searches for a suitable outsourced company.

In the capacity of Analyst (jr) in Amsterdam, assumed responsibility for support, tracking and administering a multi billion

dollar operation.

Stepped up to the challenge of resolving serious problems and site moves.

Collaborated with the Director of Finance and Managing Director to institute new site.

Hands on as engineer starting the pilot for the transition from Lotus Notes client to Microsoft Outlook which took more than a

weekend and kicked off for their Belgian affiliate.

Led the Tech Refresh for the Dutch affiliate, this was a major hardware deployment with a roll out for all the tested and

necessary applications, programs and OS upgrade.

The transition and upgrade of the Telecom was also part of this site move and it concerned the upgrade as well as well as HW as

for the users (desk phones)

Coordinated for the 2nd site to go live and the old PBX (Siemens) and the Avaya was being replaced by the Cisco for usage of

VOIP.

The project lead for the local move / upgrade went through me from inventory / talking to users / documenting and working close

with the international project and operation managers to make the project a success.

Also 3rd parties (Providers) needed to be guided right and kept well informed which was done excellent!

The local move was done from the site in Lijnden (Mimex) to the Badhoevedorp site (Old KLM) were all the cabling was obselete

and needed to be replaced.

Tools:

Siemens (Deskphones & PBX), Cisco (for VOIP), Avaya, Lotus Notes, Domino, Oracle, Harvest, InTime, Citrix, Toshiba, Sharp, HP,

BES, SpotFire, Siebel, Axis, Business Objects, QlickView, Hyperion, Nokia

Role: 2nd Line Support

Company: MTV Benelux – TMF Paramount

Periode: June 2003 – Jan 2006

Tasks:

• Supporting users of the local site as well as the Belgian site

• Documenting and reporting to management

• Maintanining and repairing HW

• Installing and testing SW

• Network checking and upgrading (hands on)

• Appearing on (Live) TV Programs (with Sylvie Meiss van der Vaart and Jeroen)

• Assisted in live TV setup and recorded TV programs.

• Managing the site in Belgium on bi monthly bases

Tools:

Exchange 2000 / 2003, Microsoft OS (2000 / XP / Millenium) Microsoft Server ( NT4 / 2000), Citrix, FileMaker

Role: 2nd Line Support Agent

Company: KPNQwest

Period: May 1999 – April 2003

Tasks:

• Coached and trained clients’ staff on use of software and hardware methodologies.

• Planned roll out and deployment of office space and hardware

• Intermediate between International and local server Support Engineer

• Direct Support for management.

• Deployed a rollout for large sites.

• Setting up sites for the company (Telephony / PBX / Network) – hands on and directed.

Tools:

Clarify, Office 2000 / XP / 2003, Lotus Notes, Clarify, Siebel Helpdesk, Altiris, SMS, Active Directory,

NetBackUp, Lenel (Security SW), Oracle, eRoom, Logitech, Bloomberg, LabelView ( LAB Validated SW),

Roxio, Adobe, Snagit, ISOTRAIN, VPN (Cisco), FTP, UMTS (Vodafone / T Mobile),Harvest (Time Tracking Tool) Remote Desktop,

Webex, Video Conferencing, Palm, Iomega, Windows Mobile, AntiVirus products, Novell

Previous experience includes 6+ years as a Desktop support Engineer with;

E.On, C.S.C / BHP Billiton “Trading Environment” (6 months)., KPNQwest (3 years), Tommy Hilfiger (3 months), MTV

Benelux, The Music Factory, The Box, Nickelodeon, Paramount Pictures (All together 3 years).

BASIC GOOD EXCELLENT / IN DEPTH

Operating Systems

Client

MS Dos 0

Windows 98 0

Windows NT 0

Windows 2000 0

Windows XP 0

Windows Vista 0

Aple Macintosch 0

Windows 7 0

Server

MS Windows NT Server 4.0

MS Windows 2000 Server 0 0

MS Windows 2003 Server 0 0

BlackBerry Enterprise Server 0 0

DATABASES

MS Acces 2000 0

MS SQL 0

Oracle SQL (PL/SQL)

Other

GROUPWARE

Exchange Server 2000 0

Exchange Server 2003 0

Lotus Notes 0

Novell Groupwise 0

Other

NETWORK SOFTWARE

Novell Netware 5/6

Active Directory Services 0 0

MS SMS 2003 0 0

Switch Port Manager

MS Terminal Server (2003) 0

Internet Information Server 0

MS SQL Server 7

MS SQL Server 2000

Other

NETWORK HARDWARE

Cisco Routers 0

Nortel Routers 0

Nortel Switches 0

Other 0

OFFICE

MS Office Pro 2000 0

MS Office XP 0

MS Office Pro 2003 0

MS Powerpoint 0

MS Word 0

MS Outlook 0

MS Excel 0

TOOLS & OTHER

Antivirus Software 0

Backup Software 0

Ghost/Drive image 0

PC Anywhere

SMS 0

Other 0 0 0

HELPDESK

Siebel 0

HP OpenView

Clarify 0

FileLinx 0

Other 0

METHODS

ITIL 0 0 0

Other

HARDWARE

Installation and configuration clients 0

Installation and configuration laptops 0

Network printers 0

Languages

Dutch 0

English 0

Spanish 0

Chinese 0

Professional Development:

Experience

Currently studying to get certified for several Microsoft products.

Compliance Certification

GMP Certification

HOBB I ES

Reading

Martial Arts Kung Fu (Practitioner and Instructor)

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