Thomas Struss
**** **** *** ? San Diego, CA ***** ? 858-***-**** ?
acdosx@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
. Motivated IT Technician with certifications including MCSA and Server+.
Currently studying for Security+ certification and Computer Science
degree.
. Experienced in installation, maintenance and repair of integrated and
networked systems, including secure data transfer technologies.
. Exceptional customer service, quality assurance, technical support and
document control skills.
. Strong organizational, analytical, troubleshooting, presentation and
administrative skills.
. Excellent interpersonal, written and verbal communication skills to
interact with management and customers alike. Fluent in German and
English.
. Team player and capable of performing independently in a technology based
environment.
. Ability to manage and implement timely and cost-effective completion of
multiple projects.
PROFESSIONAL EXPERIENCE
Sabbatical 2010 -
2013
Milvets (Northrop Grumman), San Diego, CA
2008 - 2010
Desktop Administrator
. Maintained Active Directory database in support of 25,000 San Diego
County department personnel end users.
. Updated centralized company knowledgebase with new procedures, fixes, and
technical software.
. Worked level 3 tickets, determined the probable area of failure, and
either fixed the problem or delegated it to the proper group.
. Assisted software and desktop engineers on projects and helped field
technicians via phone or remote control.
. Exceeded SLA requirements by working multiple tickets concurrently in an
organized and efficient manner.
Water Jet, A.G., Aarwangen, Switzerland
2006 - 2007
Network Technician
. Performed troubleshooting, maintenance, and upgrades for 37 computers and
3 servers.
. Supported 35 end users and operated and trained personnel in machine
operation.
. Resolved machinery connectivity and programming issues. Wrote CNC code to
meet specifications for water jet cutting equipment.
. Analyzed and resolved networked computer issues and complex machinery
problems.
Geeks On Call, San Diego, CA
2005 - 2006 Network / PC Technician
. Provided onsite networking support, installation, maintenance and
upgrades of hardware and software for small to medium sized businesses.
Provided 24/7 on-call support.
. Recommended new and revised technology solutions to optimize system
performance.
. Implemented training programs and instructed end-users in hardware and
software utilization.
Aradiant (D-Link Group), San Diego, CA
2005 - 2005
Technical Support Specialist
. Provided attentive phone support and advice for network and connectivity
issues, D-Link hardware and software concerns and upgrading of existing
platforms for 30+ customers daily.
Douglas Construction, San Diego, CA
2000 - 2003
Carpenter / Laborer
. Performed framing, finish carpentry, drywall, and roofing on various home
remodel projects.
COMPUTER SKILLS
Microsoft Office, Windows OS (3.1 - 7.0), Windows Server (NT - 2008),
Redhat Linux Server, Exchange, Cisco, VPNs, Virtualization, PC and network
diagnostics, Wireshark, C++, Java, Powershell, SQL.
EDUCATION
Microskills, San Diego, CA - MCSE (2000 Server), MCP (Windows XP), Server+,
A+, N+ Certification Programs, 2005
Mesa College, San Diego, Ca - Computer Science (current)